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Customer Service Mechanical Engineer

Location:
Seattle, WA
Posted:
July 13, 2016

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Resume:

Guranant Singh Dhillon

***** ***** ****** ** ****, WA 98031

acvomy@r.postjobfree.com Cell: 206-***-****

Professional with experience in Project Leadership, Full Product Design and Development Lifecycle and New Product Development using CAD, PLM (Enovia Smarteam Link for Catia V5) and Customized FEA tools, International experience of working in the USA and Europe, Proficient in:

Product Design & Development

Technical Product/Process Documentation

Design Iterations and Release

Manufacturing specs release

Procurement specs, Test plans

Project Lead, PMO activities

New Product Development(NPD)

FEA knowledge(customized tools)

MS Word, PowerPoint, Excel, Access

MS Outlook, Lotus Notes, WebEx

Design of Experiments(DOE), Minitab

Suppliers and Vendor experience

RCA and Problem Solving

Computer Aided Design(CAD)

CATIA V5, CATIA V4, AutoCAD

Product Lifecycle Management(PLM)

PLM tools – ENOVIA Smarteam,

Benchmarking and Reverse Engineering knowledge

Customer service and support

Manufacturing plant experience

Engineering Change requests(ECR)

Communication & presentation skills

Team Player, Multi task, Self Starter

DFMEA, APQP(Client), DVP&R knowledge

Answering RFQ’s

Mold Tooling, BOM Generation

Professional Experience

Project Lead (Engineering Services) at Tech Mahindra Limited, India - 1 year & 3 months

New Product Development, CAD, PLM lead with the Engineering customization team

Validation and testing of the CAD/PLM customization products, CATIA V5, ENOVIA, AutoCAD

Trained the team of 20 software engineers on Product Lifecycle Management(PLM) process, PLM tools such as Enovia Smarteam, Windchill and CAD tools like Catia V5, UG NX

Presented the Tech Mahindra Core competency in Engineering Customization to Existing/New Clients and managed to secure 2 projects. Answered Client RFQ’s.

Team management & Project Metrics(PMO) activities such as Project Definition, PO receiving, Creating New Projects in People Soft, Assigning Team members, Defining Work Breakdown Structure(WBS), Work Scheduling, Tracking, Delivery, Billing, Invoices, Client feedback gathering, follow ups, Handling client escalations, Weekly client updates etc

Assistant Manager (Product Development, PCR) at JK Tires and Industries Limited, India - 9 months

Product design, development & testing for different tire sizes using Auto CAD and UG NX

Request for Quotation (RFQ’s) and APQP (Renault Nissan) reports submitted to clients.

Developed cavity design, cavity drawings, tread drawings, tread 3D models, construction drawings, tire weight calculations, safety calculations etc as a part of the product design process

Design release of Cavity and Tread pattern drawings for the Mold tooling team and FEA team

Touch based with the suppliers and manufacturing plant for product development

Inputs for tire manufacturing such as cured construction specs, green specs(Optional),material specs, procurement specs, test plans etc released in SAP

Test results and tire cut sections received from the manufacturing plants, validated the results(DVP reports), iterated if required, finalized and released design, manufacturing, test specs in SAP for mass production

Coordinated with the OEM’s to conduct the process and quality audits at the plant before launching the product and conducted joint ride and handling tests with them

Worked with clients such as Maruti Suzuki Limited, Renault Nissan India & Nissan Ashok Leyland

Team Lead (Engineering Services) at Tech Mahindra Limited, India - 5 years & 9 months

Client – Goodyear Tire and Rubber Company, Akron, OH

Cavity optimization of the tire, iterations performed following Goodyear Standards and final cavity drawings for mold cavity released. Tools used for this process were CATIA V5, Customized FEA tool and ENOVIA Smarteam PLM link

Developed 3D models for Tread pattern in CATIA V5 with ENOVIA Smarteam PLM link

Shared the FEA results of different cavities with the customer used for ordering molds & tooling

Final Design release for the Mold tooling i.e. Cavity and Tread pattern drawings in ENOVIA PLM

Manufacturing specs like cured specs, material specs, test plans etc released in ENOVIA PLM

Weekly Client updates, reports preparation, Update project managers on project status

Team management activities such as defining work breakdown structures (WBS), following SLA’s, work allocation, tracking, delivery, project metrics and quality reports generation.

International Experience (Including in the USA)

ONSITE COORDINATOR at Goodyear Tire and Rubber Company (Akron OH, USA and Luxembourg)

From Feb’2012 to Mar’ 2012 (1 Month) at Goodyear Innovation Center, Akron, OH, USA

oEnsured addition of a new team(Construction Engineering) of 10 members by working with the sales team as a pre sales coordinator

oInteracted with Goodyear engineers/Leads/Chiefs to understand their requirements, processes and documented the current process and the new(suggested )process

oVSM(Value Stream Map) was prepared, shared with and got approved from the Director(Tire and Mold engineering) at Goodyear Innovation Center

From Aug,2010 to June’2011 (10 Months) at Goodyear Innovation Center, Luxembourg

oWorked towards tool migration from CATIA V4 to CATIA V5 at Onsite and Offshore

oGot trained on the new tools and trained the offshore team of 9 on the same

oDeveloped, documented the new work flow process based on the changes in the tools

From Oct’2009 to Apr’2010 (6 Months) at Goodyear Innovation Center, Akron, OH, USA

oOnsite Coordinator, ensuring smooth communication & work flow with offshore team

oDefined the work flow process between Onsite and Offshore

oWork allocation to offshore team, tracking of delivery of work orders

Achievements

Client appreciation (Goodyear Tire & Rubber Company) for establishing the work flow process

Selected as Product manager through the global leadership council program at TechMahindra

Educational qualification

BS in Mechanical Engineering



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