Nicole Glover

*** ******** ***

Hartford, CT ****6

acvoku@r.postjobfree.com

860-***-****

Summary of Qualifications: Over 15 years of customer service. Skilled in high call volume environments. Excellent written and verbal communication skills, with a self-starter attitude.

Objective

Obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis an problem solving

Employment History

General Electric (GE)

January 2016- Current

Customer service Representative/Administration

● Takes inbound calls and out makes outbound calls.

● Orders panels and provide credits.

● Provides information on the panels and the advisory.

● Provides options for job specific panels and breakers regarding the advisory

MetLife May 2015 –January 2016

Customer service Representative/Claim specialist

● Takes inbound call in a call center environment

● Intakes disability claims

● Provides information on claim status

● Provides options for job specific disability coverage and what can be done to qualify for disability.

EBay January 2015 – March 2015

Customer Service Representative

Filed inbound calls, collected shipping and billing information.

Explained product details, and even responded to customer request

Assisted prospective buyers with ticket sales and customer complaints

Hoffman Auto Group September 2013 – November 2014

Customer Service Representative/Receptionist

Received, processed and verified orders and customer purchased orders

Collected, compiled, sorted, and verified the data’s accuracy or completeness before it is entered

Followed predetermined processes for routing calls (Switchboard for 9 lines)

Comcast March 2009 – September 2013

Customer Service Representative/Retention

Promoted quality customer service experience

Engaged in real-time troubleshooting with customer to resolve technical issues

Educated customers about installation and use of products in call center environment

American Express, Hartford CT September 2007 – December 2008

Customer Service Representative/Travel Agent

Answered inbound calls in support of customer needs

Booked and confirmed business and travel arrangements for companies; abroad and within the US

Conversed with customers to determination travel info; travel dates financial consideration, and accommodations

Konica Minolta October 2005 – September 2007

Customer Service Representative, Windsor CT

Received inbound calls and supported customers with needs

Reviewed and issued audits on account information and processed request

Dispatched technician to locations for service calls

America Airlines Windsor, CT March 1999 – July 2005

Customer Service/Claims Representative

Greeted callers, handled airline relate inquiries and resolve customer issues

Advised adequate information to clients in reference to travel

Completed file and forms connected with work assignments pertaining to procedures and entered into database

Education

Granby Memorial High School 1995-1999

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