ALDEN ANDERSON

*** ***** **.

York, ME *****

207-***-****/207-***-****

acvojj@r.postjobfree.com

Position as Customer Technical Support Staff

Highlights of Practical Skills

PC skills-WIN7,8,10 & MAC OS, MS Word, MS Excel, Read C. Excellent phone skills and ability to distill complex subjects into understandable, plain English.

Professional Experience

Home Depot, Portsmouth, NH December2015-Present

Clerk Tool Rental, Cashier Front End

Checking Out Retail Customers Through POS System for Retail Customers. Providing Solutions for Retail Customers.

Certified Retail Soutions March2013- September 2013

Dover, NH

Repair Tech repairing, refurbishing, calibrating Laser Weigh/Barcode Scanners

MA/Com Corp., Lowell, MA March 2011-July 2011(Temporary Position)

RF Technician Setting up and Calibrating RF Instruments such as Network Analyzers and Spectrum Analyzers to Take Precision Measurements & Tests on Microwave MIMICS in the 40 Gigahertz Range. Individual MIMICS cost between $10-$180 each.

Microwave Radio Corp., Billerica, MA March2005 January2009 (plant lay off)

Customer Support Engineer Providing Television Broadcasters with Information by Phone to Troubleshoot Radio /HD TX/RX Equipment. Included Fixed Links(Long Haul), Central Receive, Outside Broadcast(Fixed/Steerable Antennas Including Controllers) Portable Electronic News Gathering Radio/Cameras High Frequency Microwave 2-14 GHZ, TCP/IP Ethernet Links

Flextronics, Portsmouth, NH Nov2003-6/2004 Plant Closing

RF Technician(temp position) troubleshooting digital to analog Cell Phone Up and Down Converters and Repeaters in the 800 Mhz and 1900 Mhz(PCS) at the component level using scopes, sig gens, spectrum analyzers, combiners, attenuators. Power and noise measuring equipment.

Lucent Technologies, North Andover, MA Feb2001- August layoff(by

seniority)

Tester/Technician testing, turning up, troubleshooting DWDM, SONET, SDH using HP Transmission Test Set. BER Testing Along with System Software Management. Monitoring Alarms Both on System Console & Individual Boards. Trunk Activation, Network Trunk Testing & Routing using System Software & Hardware.

Knowledge of Different Network architectures-TDM,OCX, DS-X, DACS-also Ethernet networks & switching, VLANS, Frame Relay Networks.

Education

BA American History-Middlebury College

Electronic Technician Certificate Program, Lawrence, MA-6 month program-first in Class

Certified Electronic Technician-Lucent Technologies Certified 2001

Lucent Schools

Microwave Radio Fundamentals & Advanced Topics

Fiber Optics

Fiber Optic Connectors & Handling

Lasers

Laser Safety

Analog/Digital Principles & Electronics Math (6 Four credit college Level Courses with

Labs)

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