Technician Technical Support-Part-Time Desired
Resume:
ALDEN ANDERSON
York, ME *****
******@*****.***
Position as Customer Technical Support Staff
Highlights of Practical Skills
PC skills-WIN7,8,10 & MAC OS, MS Word, MS Excel, Read C. Excellent phone skills and ability to distill complex subjects into understandable, plain English.
Professional Experience
Home Depot, Portsmouth, NH December2015-Present
Clerk Tool Rental, Cashier Front End
Checking Out Retail Customers Through POS System for Retail Customers. Providing Solutions for Retail Customers.
Certified Retail Soutions March2013- September 2013
Dover, NH
Repair Tech repairing, refurbishing, calibrating Laser Weigh/Barcode Scanners
MA/Com Corp., Lowell, MA March 2011-July 2011(Temporary Position)
RF Technician Setting up and Calibrating RF Instruments such as Network Analyzers and Spectrum Analyzers to Take Precision Measurements & Tests on Microwave MIMICS in the 40 Gigahertz Range. Individual MIMICS cost between $10-$180 each.
Microwave Radio Corp., Billerica, MA March2005 January2009 (plant lay off)
Customer Support Engineer Providing Television Broadcasters with Information by Phone to Troubleshoot Radio /HD TX/RX Equipment. Included Fixed Links(Long Haul), Central Receive, Outside Broadcast(Fixed/Steerable Antennas Including Controllers) Portable Electronic News Gathering Radio/Cameras High Frequency Microwave 2-14 GHZ, TCP/IP Ethernet Links
Flextronics, Portsmouth, NH Nov2003-6/2004 Plant Closing
RF Technician(temp position) troubleshooting digital to analog Cell Phone Up and Down Converters and Repeaters in the 800 Mhz and 1900 Mhz(PCS) at the component level using scopes, sig gens, spectrum analyzers, combiners, attenuators. Power and noise measuring equipment.
Lucent Technologies, North Andover, MA Feb2001- August layoff(by
seniority)
Tester/Technician testing, turning up, troubleshooting DWDM, SONET, SDH using HP Transmission Test Set. BER Testing Along with System Software Management. Monitoring Alarms Both on System Console & Individual Boards. Trunk Activation, Network Trunk Testing & Routing using System Software & Hardware.
Knowledge of Different Network architectures-TDM,OCX, DS-X, DACS-also Ethernet networks & switching, VLANS, Frame Relay Networks.
Education
BA American History-Middlebury College
Electronic Technician Certificate Program, Lawrence, MA-6 month program-first in Class
Certified Electronic Technician-Lucent Technologies Certified 2001
Lucent Schools
Microwave Radio Fundamentals & Advanced Topics
Fiber Optics
Fiber Optic Connectors & Handling
Lasers
Laser Safety
Analog/Digital Principles & Electronics Math (6 Four credit college Level Courses with
Labs)
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