Donna Hendrix

acvojh@r.postjobfree.com **** Winners Circle, Mandeville, LA 70448

Home: 985-***-**** • Cell: 318-***-****

Experience

Royal Dutch Shell

**** - *******

Learning Consultant Upstream Deep Water

October 2015 – present

Highlights: I am the Learning Manager for Deepwater and am developing and facilitating Leadership Courses. I am also responsible for formal learning, community learning and informal learning such as workshops, focus groups, lunch and learn, After Action Reviews. I develop learning strategies and implementation plans to embed leadership culture into the organization using innovative approaches. I have been involved in the development, facilitation and management of Shell’s Leadership practice. I also have been involved with knowledge management for 11+ years and is embedded in our 70-20-10 learning model.

Knowledge Management/Learning Manager

February 2012 – October 2015

Highlights: I was the Learning and Knowledge Management Lead on the Carmon Creek Project in Shell Canada, managing a team of 7 direct and 4 indirect reports. Carmon Creek is a mega project in the Heavy Oil portfolio. I was responsible for all aspects of Knowledge management, learning and communication on the project including tools, processes and metrics. I developed the Knowledge management strategy and implementation plans for the project as well as a lesson learned implementation plan. I created a SharePoint site that is used for all KM, communication and learning on the project. I use a number of processes for knowledge sharing and learning such as AARs, ROCK and learning events. I have been a lead facilitator for Shell’s Leadership programs for the past 6 years and I also train, accredit and coach facilitators of the courses. I am responsible for providing feedback and updates to Current Leadership programs and models.

Position: Manager Learning Leadership and Knowledge Management

November 2009 to February 2012

Highlights: Developed Shell’s first Global Knowledge Management Strategy, using Shell Change Architect methodology. Managed a virtual team of 4 direct reports situated around the globe. Developed behavioral change management program to help embed knowledge sharing into everything we do, every day (informal learning). Collected and analyzed external data, benchmarking Shell's Knowledge Management and Learning capabilities against other organizations. The benchmarking data was used to develop a informal learning framework to measure against targets. Developed assessments to measure informal learning, and developed interventions for business improvement. Analyzed statistical usage data on Knowledge management and learning systems to report to leadership for justification of continued system support. Developed current KS/KM Global Strategy, Vision and Objectives; Managed implementation and alignment of global strategy with KS/KM teams in the business; Raised awareness of the KS/KM behaviors (Ask, Learn, Share) across RDS; Developed KS/KM behavioral techniques as part of change management initiatives to realize culture change across Shell Developed policies for KS/KM including implementation principles and KS/KM tools policies/procedures; Expertise holder in KM communities of practice (SIGN); Responsibility for realization of KM project plans and ensures KPIs; Managed projects across different departments (IT, WIPRO, Learning Designers); Managed the organizations Globalized Communities of Practice across Royal Dutch Shell, established new CoPs, rejuvenated mature CoPs and advised their sponsors, leaders and members in all knowledge management and informal learning. We supported Learning Designers in setting up a methodology to incorporate formal and informal learning into all course offerings for Shell Leadership programs. I advised students on statistical analysis and thesis development. Developed leadership models to match the courses offered in Shell Open University and consulted with leaders at all levels for feedback that was used to improve Leadership Program/Courses,

Knowledge Management Senior Analyst

April 2000 to November 2009:

Highlights: Proven track record in knowledge management (KM) with a strong focus on best practice/knowledge transfer (ROCK), learning and leadership development, and community building. During this time I managed a team of 5 KM Analyst and 4 learning designers. We implemented and maintained Shell’s Global KM toolkit (WIKI, SIGN,). We established and managed knowledge sharing networks which is the backbone for knowledge transfer and informal learning between technical staff globally. My team aligned KM and learning activities to business objectives by means of advising business units, departments and teams on learning best practices in order to foster improvements in business performance. We provided ongoing support to Globalized CoPs (SIGN) with regard to technical requirements and communication needs. During this time I was responsible for North and South America and Canada regions in implementing sound KM behaviors and informal learning practices. Liaised with key stakeholders and provided consultative services on Knowledge Management issues, and maintained a shared responsibility around the seamless and effective deployment and Quality Assurance of SMEs and Centers of Excellence. Developed and facilitated KM courses to establish infrastructure to support learning after course ends to ensure informal learning in the workplace (blended learning).

Education

Doctorate of Management in Org. Leadership UOP - Phoenix, AZ 2004 to 2008

Master of Management in Leadership Webster University - Netherlands, 1993 to 1995

BA in Psychology ULM - Monroe, LA 1980 to 1986

High School Diploma Winnsboro High School - Winnsboro, LA 1976 to 1980

Accomplishments

Project Manager for Sharepoint Site Development on a Shell mega project;

Project Manager for Visual Media project - leadership messages and communicate in support of a behavioral based safety culture;

Project Manager for SIGN platform change project;

Developed Knowledge Management and Learning Global Strategy, Vision and Objectives;

Developed Knowledge Management implementation strategy for North America learning and Knowledge management team;

Developed Knowledge Management business case for HR leadership in 2009; showing the value of KM to Shell;

Managed implementation and alignment of global strategy with Knowledge Management teams in the businesses;

Implemented the behavioral based programs for learning using latest technologies/tools;

Developed policies for learning and knowledge management including implementation principles, tools, policies /procedures;

Developed Leadership models and programs;

Based on quantitative data tracked participation;

Based on qualitative data, improvements to leadership course;

Responsibility for realization of program and ensured KPIs were met;

Improved organizational performance by implementing informal leadership learning using;

Shell Wiki: Developed business case and value proposition;

Project manager for Shell wiki roll out and implementation as part of informal learning toolkit;

Established extensive external network of learning and knowledge management professionals;

Lead Facilitator for Leader of Teams, Leadership courses;

Accreditor for Leader of Teams Facilitators;

Mentoring Circle Facilitator.

Skills

Expertise in a vast range of learning and knowledge management methods (people, processes, technologies);

Expertise in team and community building;

Project management skills;

Highly skilled in Facilitation;

Excellent interpersonal skills;

Strong Change management capabilities;

Excellent communication and engagement skills;

Demonstrates composure in stressful environments;

Extremely organized/attention to detail;

Incisive project management and strategic abilities;

Well-developed communication, implementation and networking skills, coupled with solid understanding of knowledge management, information management practices and information technologies such as content management systems;

Special expertise in designing and conducting studies with the objective to align knowledge sharing behaviors and tools to user’s needs and their intuitive ways of consuming and sharing knowledge and information.

Additional Training and Development

PMP Certification December 2013

Lead Facilitator Certification: Shell Open University

Accelerated Learning Courses

CIPR writing and editing workshop; London, UK.

Dutch as a foreign language

Conference - Speaker

“KM and Learning at Shell”, Knowledge and Content Conference, London.

“Importance of Leadership in KM at Shell”, European Knowledge Management thought Leaders Forum, London.

“KM and Learning Development in Shell”, KM for the Public Sector, London.

“KM in Shell”, MAKE conference, Brazil (presented virtually).

“Emerging Web 2.0 Technologies in Shell”, APQC Evolving Technologies Conference, Houston, USA.

“Factors Influencing Participation in Global Online CoPs”, Annual Collaboration and Innovation Conference, Purdue University, USA, (presented virtually).

“Globalized Communities of Practice and learning in Shell, Maastricht University (academic guest lecturer), Maastricht, NL.

“Organizational Leadership”, Rotterdam School of Management (academic guest lecturer), Rotterdam, NL.

“Knowledge Management and Learning in Shell”, I-Link Conference, Erasmus University, Rotterdam, NL.

"Knowledge Management and Learning in Shell", EIRMA KM representative.

“Knowledge Management on a Mega Project", Knowledge Management (KM) World".

“KM, Learning and Communication on a Mega Project”, University of Calgary (academic guest lecturer), Calgary, CA “. (2014 - 2015).

Publications

“Focusing on Behaviors and Learning at Shell”; KM Review, International Publication (2007).

“Communities of Practice – Then and Now”; EP Journal of Technology International Shell Publication (2008).

“Factors Influencing Participation in Global Online Communities of Practice”; Doctoral Dissertation in EBSCO, International (2008).

“Shell Wiki – A knowledge sharing and collaboration platform”; Inside Knowledge Magazine (2009).

"Self-Regulated Learning and Knowledge Sharing in the Workplace"; Conference Paper (Co-authored 2009).

“Modeling contextual factors effecting online participation in (CoPs) in corporate entities”; International Journal of Business and Social Sciences (2014).

“Effective knowledge management relies on video platform”, BIC Magazine 2015

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