SUMMARY

A proven leader with over ** years of leadership experience; including coaching and developing team members. Comfortable communicating and building relationships with people at all levels. Adept at critical thinking and project planning. Proficient at investigating personnel, business, and technical problems to discover the root cause and then selecting and implementing the optimal solution.

KEY SKILLS

Project Management

Leadership

Qualitative Analysis

Operational Risk Management

Account Management

Interviewing

Vendor Management

Electronics Maintenance

Customer Service

PROFESSIONAL EXPERIENCE

MECLABS – Jacksonville Beach, Florida 2014 – 2016

Research Manager

Project Management: Managed a wide array of projects for firms such as Tribune Publishing, AMA, Expedia, and others, involving website strategy, design, development, testing and analysis to enhance their understanding of customer behavior and meet business objectives.

oDirected the redesign of the Albertan Motor Association’s (AMA) Travel Insurance website, resulting in a 300% increase in online purchases.

oManaged the strategy, design, and development of an automated lead nurturing process for MTI, an investment education company, resulting in an estimated 75% reduction in man hours required

Operational Risk Management: Identified and mitigated operational risk with detailed project plans that established clear timelines and captured milestones.

Account Management: Established communication plans and coordinated with multi-tier supplier systems managing high quality product delivery while maintaining demanding cost and schedule requirements.

MERRILL EDGE – Jacksonville, Florida 2013 - 2014

Investment Specialist

Customer Service: Provided point of call resolution by executing and confirming securities transactions initiated by retail clients and assisting clients on request. Supported self-directed customers with service requests, new account inquiries, asset consolidation, and brokerage consumer portal inquiries.

EDWARD JONES – St. Augustine, Florida 2013 – 2013

Financial Advisor Trainee

Securities and Insurance Licenses: Obtained Securities and Insurance Licenses (Series 7, 66, and Florida Life and Health).

Account Management: Represented Edward Jones and established over 260 relationships with potential clients. Maintained records of all client interactions, including plans for future contact and discussions.

CHENEGA FEDERAL SYSTEMS – Joint Task Force, Guantanamo Bay, Cuba 2006 - 2012

Senior Site Representative/Intelligence Analyst III (2010 – 2012)

Leadership: Managed and instructed a project team of 20 Intelligence Analysts responsible for providing a wide array of intelligence data and reports to Joint Task Force, Guantanamo (JTF-GTMO). Provided oversight of all employees’ tasks, expenditures and performance, including performance evaluations and counselings.

Account Management: Served as the liaison between the U.S. Government and Chenega Federal Systems senior leadership. Performed change management to support evolving requirements from the U.S. Government. Briefed senior leadership and military policy makers on all deliverables.

Strategic Debriefer (2006 – 2010)

Interviewing: Conducted over 400 interviews with high ranking detained enemy combatants and produced intelligence reports from the information collected, of which 35% were highly valued by national level agencies.

Qualitative Analysis: Utilized intelligence databases and analytic tools to perform qualitative analysis on the intelligence collected, identify intelligence gaps, and plan for future collection

AT&T – Antioch, TN 2000 – 2005

Communications Technician

Electronics Maintenance: Maintained and operated telecommunications switching networks and associated equipment, including fiber optic multiplexors, electronic switching systems, building alarm systems, and an emergency power plant, which provided service to the Nashville, TN metropolitan area.

Leadership: Led two junior technicians in the commissioning of 2 central offices and 20 remote equipment sites.

Test Equipment: Familiar with a wide range of test equipment, including oscilloscopes, spectrum analyzers, power meters, and signal generators.

UNITED STATES NAVY – Multiple Locations 1994 – 2006

Intelligence Specialist – Joint Task Force, Guantanamo Bay, Cuba (2005 – 2006)

Interviewing: Conducted over 100 interviews with high level Al Qaeda and Taliban detainees originating from the Operation Enduring Freedom area of operations.

Electronics Technician- USS George Washington, Norfolk, VA (1994 – 2000)

Leadership: Supervised 14 electronics maintenance specialists responsible for the maintenance of all shipboard wireless communications systems.

Electronics Maintenance: Repaired, calibrated, maintained and provided component-level troubleshooting support for numerous Navy tactical electrical and electronic systems to include: Tactical Receive Equipment (TRE), Tactical Data Information Exchange Subsystem Broadcast (TADIX-B), satellite communications systems and radio frequency communications equipment.

Technical Document Interpretation: Utilized technical manuals, schematics, block diagrams and drawings to isolate malfunctions in system wiring, sub-assemblies, and other components.

EDUCATION

Masters of Business Administration COLUMBIA COLLEGE, Columbia, Missouri

Bachelors of Business Administration COLUMBIA COLLEGE, Columbia, Missouri

PROFESSIONAL TRAINING

Basic and Advanced Electrical and Electronic Technical Training NAVAL TRAINING COMMAND, Great Lakes, IL

CERTIFICATIONS

Certified Scrum Master SCRUM ALLIANCE, Westminster, CO

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