David M. Frisina

** **** *****, ********, ** ****0

Mobile: 401-***-****

E-mail: acvoi5@r.postjobfree.com

SKILLS SUMMARY

Senior Risk, Operations, Project and Systems Executive with 25+ years of financial services experience with a superior background in the identification and remediation of risk, program management, business planning and budget discipline. Natural leader with strong entrepreneurial spirit and ability for developing strategy into action and achievement on a local, regional, global scale. Proven ability to lead complex change initiatives from design to implementation.

Domain expertise includes:

Operational Risk Management and Compliance

Program and Project Management

System Design and Administration

Strategic and Business Planning

Staff and Management Development

Quality and Productivity Improvement

Lean Six Sigma

Operations Management

Customer Service and Satisfaction

Vendor Management

PROFESSIONAL EXPERIENCE

Senior Program Manager (Contract Position) 2014 - Present

Citizens Financial Group, Providence, RI

Program Manager, within Infrastructure Services, leading the global transition of multiple IT services, across numerous incumbents to a single new provider. Directly accountable for the transition of 12+ work streams. Responsible for all aspects of each transition while ensuring alignment to ITIL best practices.

Specific responsibilities and accomplishments include:

Delivery within Service Controls, Service Delivery Operations, Service Availability and Risk Management towers.

Requirements gathering, definition and knowledge transfer.

Extensive entitlement testing.

Operational and Vendor risk identification, mitigation and remediation.

Effective cutover of services exceeding leadership expectations.

Senior Vice President, Citizens Financial Group, Providence, RI 1988 – 2014

Director, Operational Risk Management 2008 – 2014

Serve on executive leadership team responsible and accountable for the development, governance, assurance and oversight of the bank’s Operational Risk framework and methodologies to meet the heightened expectations of the Regulator. Provide expert support, advice and challenge to the first line of defense on all risk management activities, including interpretation and compliance with risk policy, laws, and regulations. Represent the division on business projects and governance forums, providing input, challenge and influence on operational risk matters.

Specific responsibilities and accomplishments include:

Development of a best in class issue management practice.

Author of new operational risk policy, requirements and guidance.

Development of a second line of defense assurance program.

Successful management of and delivery to the CEO of the firm-wide semi-annual control certification program.

Serve as division contact of new risk platform program.

Liaison with Internal Audit and external Regulators on Operational Risk matters.

Drive delivery and management of regulatory findings and identification and remediation of separation activities.

Director, Credit Risk Management 2007 – 2008

Accountable for development, deployment, adoption and business-as-usual management of a Basel II compliant, automated wholesale credit underwriting and reporting application.

Specific responsibilities and accomplishments include:

Successfully manage to deployment a complex, at-risk, system-development program.

Managed 60+ multi-disciplined FTEs; including off-shore development team.

Effectively managed $10+ million capital budget.

Negotiated numerous MSA and SOW supporting the development and BAU functions.

Liaison with all impacted business lines to ensure stakeholder priorities were identified and documented.

Retail Operations, Group Leader 2006 – 2007

Senior Operations and Special Program Manager accountable to create and deploy strategic management reporting and governance infrastructure for the Retail bank.

Specific responsibilities and accomplishments include:

Successfully managed reporting project through macro design, which included requirements definition, business case development, vendor selection, cost estimation and timeline.

Met multiple goals and deadlines for Hoshin Plan development.

Established department within Retail Operations to centralize common reporting functions.

Senior Risk Manager, Commercial Loan Operations 2006 – 2006

Responsible for the management of risk within the business unit, ensuring risk processes, programs and reports are consistent with corporate policy. This is accomplished by developing, enhancing and maintaining a proactive and robust risk management program and related initiatives.

Specific responsibilities and accomplishments include:

Represented the Company on complex regulatory, internal and external examinations and audits and resolved compliance and operations risk issues.

Established annual risk management goals, conducted periodic program assessments, provided regulatory expertise and solutions, and participated in corporate and/or cross-functional risk management initiatives and reporting of all risk management program activities.

Ensured that risk processes, programs and internal reports were developed, implemented and effectively administered within the business unit.

Brought Risk Management Assessment and Self-Monitoring process up to date and in compliance within corporate guidelines.

Identified, assessed, implemented and communicated all regulatory issues and reviewed policies and procedures for adequacy and accuracy.

Senior Business Systems Manager, Commercial Operations 1995 – 2006

Accountable for the design, development, implementation, and support of multiple distributed and mainframe-based applications. Managed a team of 20+ technology professionals to accomplish the financial and customer relationship objectives of the division.

Specific responsibilities and accomplishments include:

Managed large scale project budgets to ensure dollars were spent prudently.

Act as Business Liaison for Operations; ensuring projects and other requests meet PMO standards and regulatory requirements.

Reviewed and negotiated business contracts with external hardware and software vendors.

Directed all commercial ad-hoc, core system and regulatory reporting functions.

Administered the Business Continuity and Disaster Recovery planning and testing.

Managed integration of all commercial systems to CIS, AML and OFAC systems.

Successfully completed project to automate checkpoint balancing for major commercial system.

Examination Manager, Asset Finance Division 1988 – 1995

Senior Loan Underwriter, FleetBoston, Providence, RI 1985 – 1988

EDUCATION AND TRAINING

Bryant College Bachelor of Science – Accounting – Class of 1985

Project Management Institute

Green Belt, Lean Six Sigma Academy

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