TARSHA DANIELS

*** ***** ********* ******, ******, NC 27703 H: 919-***-**** acvoho@r.postjobfree.com Recent graduate in the area of Billing and Insurance bringing extensive Customer Service Management experience. Strength in training and development, client relations and problem solving. Organized and efficient skilled in office administration, data organization, database management, medical coding and medical records.

Customer relations expertise

Payment processing

Time management strength

Team leadership

Multi-tasking skill

Interpersonal ability

Medical terminology

Billing and collection procedures expert

Records maintenance

Effective staff coach

Microsoft Office proficiency

Quick learner

Well organized

Issue resolution

ICD9;ICD10

Denial tracker

Founder/Manager, 09/2015 to Current

Umar's Things – Durham, NC

Identified and qualified customer needs, developed sales strategies and negotiated buyer contracts. Increased volume of business by following up on leads, cold calling and networking. Managed business finances, including paying vendors and suppliers for products services rendered. Managed buying and selling of goods online via third-party sales venues. Prepared income statements and balance sheets and projected cash flow. Monitored income expense sheets to track and adjust expenses. Assistant Manager, 08/2010 to 09/2015

McDonald's – Wake Forest, NC

Gained management trust; promoted to management from crew worker in less than 1 year Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Responsible for coordination of up to 50 servers.

Completed shift logs.

Performed store opening, closing and shift change actions. Worked extra shifts during busy periods to maintain service. Received and processed customer payments.

Encouraged development of new cashiers with positive reinforcement. Customer Service Manager, 04/2008 to 08/2010

Walmart – Wake Forest, NC

Oversaw team of 20 cashiers and service staff.

Received and processed customer payments.

Put out new stock and rotated existing products.

Analyzed purchases for signs of fraud.

Scheduled employees according to customer levels.

Increased customer loyalty and retention.

Completed shift logs.

Assisted management with developing employee improvement plans. Resolved service issues in timely manner.

Billing and Insurance Certification: Current

CET - Durham, NC

Nursing Assistant Training:

Envisionary I-Care - Garner, NC

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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