Management Support
Resume:
Michelle A. Mitchell
**** *. ******** **** ***# *52
Houston, TX 77077
Email: ******@*****.***
Phone: 832-***-****
PROFESSIONAL PROFILE
Organized, efficient professional with 20+ years of experience in positions that provide for networking and coordination of services for the training and support of children, youth, and parents. High level administrative support skills developed and utilized in public and non-profit agencies and proprietary corporations. Self-motivated, resourceful worker with a strong work ethic (punctual, persistent and reliable). Exercises discretion and confidentiality in all matters, both corporate and personal. Highly disciplined individual intent on using the following skills set, and willingness to learn new skills, to make a significant contribution to a progressive organization / company.
Leadership – Ensures that on the job behavior is fully aligned with agency vision, mission and guiding principles. Implements policies and procedures, while serving as a role model for new and incoming employees. Experienced in techniques of leadership, including team building, team management and motivational strategies. Assertive, vigilant, and resourceful, always looking to assume new challenges and responsibilities. Resourceful in problem solving and decision making. Able to respond promptly and effectively in high stress and crisis environments. Capable of responding to uncompromising situations.
Effective Communications – Strong oral and written communication skills, including preparing speeches for small/large group presentation. Experience working with professional staff, administrators and customers.
Customer Satisfaction – Experience in the development and maintenance of electronic and hard copy file systems for the management of vendor contracts and ongoing exchange relationships. Maintains a short turn-around time for addressing customer concerns, implementing necessary changes for better service delivery. Development of rapport with internal customers to support prompt identification of concerns and solutions for resolution. Highly developed interpersonal and assessment skills. Able to rapidly establish and maintain effective communications with individuals of various socio-economic and cultural backgrounds.
Administrative Proficiency – Competent in practical office skills and objectives to achieve organizational goals. Understands and applies dynamics regarding cultural, environmental, behavioral, and social needs of diverse organizations. Ongoing professional training in general clerical skills, word-processing, stress-management, and leadership skills. Knowledgeable with IBM-PC, Word Perfect, MS Works, Word, Excel, Access, and Power Point.
PROFESSIONAL EXPERIENCE
Chelles’ Home, Inc.
Founder and Director
09/25/2015-Present
1919 S. Kirkwood Rd, Apt #252
Houston, TX 77077
Responsible for the development and ongoing management of Chelles’ Home, Inc. which provides transitional living accommodations and purpose driven mentoring to young adults who have aged-out of foster care. Services are designed to empower them with a “slight advantage to successful adulthood” that they otherwise would not have due to lack or limitation of parental support system. The residential and mentoring program is designed to put in place lasting strategies and connections to services which affect not only the quality of their own lives, but also their ability to reach their full potential as productive, contributing community members. The effects of being thrust through a system with no continual support are counteracted through the provision of loving God-Parenting and Team types of relationships. Participates will receive “The Slight Advantage to Successful Adulthood” through: personal purpose planning, including dreams and vision exploration; short- and long-term goal setting; time management; money management; self-motivation; unique learning styles; and connecting to available resources to support dream accomplishment.
Provide support for transition from complete foster care to independent living through coordination or provision of temporary living arrangements (two to four years), mentoring, and educational/employment placement.
Provide structured enrichment programs, including travel, seminars, workshops and motivational lecturers to enhance self-supportive, independent living skills, and those necessary to support college entry and graduation.
Establish routine enrichment and recreational opportunities such as local trips to theaters and museums for additional social awareness and high level social skills development.
Provide spiritual guidance through local church organizations and related small group membership.
Teach basic homemaking skills.
Teach personal financial responsibilities
Network with social services, colleges, schools, foster-care homes, civic clubs and halfway houses in efforts to prevent homeliness, criminal offenses and pregnancy among aged out foster care young adults.
Back-up Scan Coordinator
02/28/2016-06/09/2016
Sprouts Farmers Market
11940 Westheimer Road
Houston, TX 77077
Responsible for authenticating the validity of current products UPC/Bar Codes and communicating variances to corporate office representation for resolution. The Back-Up Scan Coordinator computes, classifies, and records numerical data to keep store financial records complete. This position uses any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. This position also checks the accuracy of figures, calculations, and posting pertaining to business transactions.
Put price information on price/shelf tags using scanner gun
Verify weekly ad and promotional price accuracy
Work closely with front end cashiers, supervisors regarding scan accuracy
Check for any price/item updates from the corporate office and make updates as needed
Make signs as needed to reflect; Sales, discounts and reduced items
Research discrepancies and notify Help Desk with pricing exceptions
Verify new items for price accuracy and “not on files”
Promote 100% scan accuracy program
Act as liaison with Help Desk for computer or register related issues
Record Retention Manager/ Administrative Assistance
04/2007-07/2015
GulfMark Offshore, Inc.
842 W. Sam Houston Pkwy N. Suite 400
Houston, TX 77024
Responsible for records/file management activities designed to bring records into compliance with the Sarbanes-Oxley, and applicable statutes, regulations, administrative guidelines and requirements. Created and updated filing system to produce a more structured/systematic technique. Reviewed and categorized records to determine contents for destruction/or retention in compliance with legal, state and corporate guidelines. Provided general office administrative support including maintaining department files and records, providing assistance to prepare documents, reports, presentations, and meeting minutes. Ordered office supplies, handled queries on office matters, and managed ongoing operation of the facility to ensure that it was adequately stocked and staffed for all scheduled events.
Received, verified and filed documents; assigns file numbers as appropriate
Maintained and updated documents control and databases
Packed files into storage and transitions the documents to assigned area/ location
Retrieved physical boxes and files as requested by stakeholders; and assisted in the completion of electronic files requests to obtain electronic files from records management company and SAP
Reviewed and categorized records to determine contents for destruction/ or retention in compliance with of federal, state, corporate and legal regulations and requirements
Provided assistance to the department heads and executives as required. Responded to inquiries and searches files for requested information.
Served as “gatekeeper “ to President, CEO and other office executives
Represented management and assist management in communications with Board Members, coworkers, vendors and the public
Performed receptionist functions and various other duties as well as special projects as assigned by department heads.
Handled information requests, and performed clerical functions such as preparing correspondence, filing receiving visitors, arranging conference calls and scheduling meetings; provide backup materials for calls and meetings
Office Clerk/ Registrar Clerk/ Student Advisor
09/2000-05/2002
Houston Community College
1300 Holman Street
Houston, TX 77024
Responsible for a variety of duties associated with coordinating community outreach activities for assigned schools and their communities. Planned work to enhance the understanding, perception and image of the particular college assigned as well as the entire Houston Community College System. Developed strategies and implemented activities to increase awareness of the assigned colleges programs and services to build support in the community of HCC. Prepared and presented workshops to groups of children and adults to encourage pursuit of higher education.
Represented the college at community meetings/events or other special events to which the public was invited, as delegated by the Director of Public Relations.
Created, promoted and supported educational and cultural activities to benefit college and general public
Assisted students in scheduling appointments with advisors and counselors for enrollment purposes.
Acted as liaison between students and faculty.
Copied and filed student documents/records for intake
Provided relevant and current information on admission requirements, financial aid and any other pertinent college information
Prepared reports and maintained records on community outreach activities and the results of these activities
Facilitated and supported the volunteer and staff activities
Parental Involvement Representative/ Teachers Aide
03/1995-05/1999
Andy Anderson Elementary-HISD
5727 Ludington Dr.
Houston, TX 77035
Provided assisted for students and families in Title I schools. Coordinated communication and activities in the assigned Title I schools among the teachers, parents, community and school administrators. Planned and provide activities related to parent involvement that would enhance the school climate and surrounding community. Organized and implemented facility, staff and parent involvement program according to state and federal guidelines.
Served as liaison between student, home, school, and community resources (e.g. family services agencies).
Worked with professional personnel, students, and parents to support school success by making available information to increase the understanding of specific elements (emotional, physical, academic, and economic areas) that likely contributed to problems.
Worked with parents and teachers on improving the achievement level of students by assisting parents and volunteers to locate learning activities; disseminating information regarding parent involvement goals and objectives, books, and tutorial services to reinforce skills.
Performed other related duties as assigned by the Principal & Title I Director, Federal Programs or appropriate administrator.
EDUCATION
Texas Southern University - 1982 to 1885 Studies Pharmacy
Houston Community College System - 1999 to 2003 Studies Social Work
University of Houston Downtown – 2007 to 2008 Studies Social Work
SPECIAL SKILLS
SAP
PeopleSoft
Web Design
Iron Mountain- Record Management
VOLUNTEER EXPERIENCE
Director of HIS Grace Singles Ministries- Time of Celebration Ministries Church
(Single Parent Ministry designed to Empower Parents and provide a Support System)
Encouraging single parents through workshops and seminars
Created surveys, conversations, and other forms of input, in order to identify the needs of single parents
Planned and promoted programs to meet the spiritual and social needs of single adults.
Formed committees and worked with single adults in designing and implementing various programs
Director of Little Sistah Circle- Time of Celebration Ministries Church
(Ministry that offers support and positive reinforcement to young girls)
Established a forum where as young girls between the ages of 6-11 can share thoughts and concerns that will impact their natural and spiritual lives
Provided lessons and workshop that help develop character, produce leaders, promote higher learning, and improve health and life skills
Created volunteer opportunities and community projects to help discourage selfishness
Board President of Residential Co-op
Spanish Village Apartments
Called to order and conducted monthly/ called meetings
Prepared agendas and lead deliberations
Supervised a management and maintenance staff of 6
Ensured funds were allotted for payment of salaries, utilities, maintenance and vendors
Facilitated resident meetings for over 50 tenants and arranged community workshop to inform tenants of rights and responsibilities
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