Objective: IT Technician

Summary of Qualifications

IT Troubleshooting/Repair

Government Regulations

Personnel Transportation

Report Writing

Record Keeping

Team Collaboration

Networking

Experience in Law Enforcement

Software Skills

MS Office Suite

Typing- 40 Words Per Minute

Customer/Helpdesk Support

Trouble Ticket Development

Staff Training/Supervision

Information Security

Schedule Management

Oral/Written Communication

Operating Systems

Windows XP

Windows 7

Windows 8

System/Data Migration

Manage User Accounts

Conducting Investigations

Employee Training

Surveillance Systems

Critical/Creative Thinking

Education

Columbia Southern University - Bachelors of Science in Information Technology

Community College of the Air Force - Associate’s Degree in Criminal Justice

Airman Leadership School - Certificate

Terminal Agency Coordinator for Law Enforcement National Crime Information Center and Tennessee Information Enforcement System - Certificate

Electronic Principles School - Keesler Air Force Base - Certificate

Work History

Clinical Support Analyst November 2015 to Present

Medhost, Franklin, TN.

Responsibilities:

Provide application support for clinical applications using JAVA, AS400 iSeries, Graphical View, BiDirect Software, DTI Utilities, Putty (Tomcat Server), Connex (Mirth), etc.

Troubleshoot issues concerning the applications.

Create cases and document as necessary after troubleshooting and escalating cases to the appropriate escalation teams.

Provide professional customer support via telephone and email.

Utilize Webex software to analyze application issues.

Terminal Agency Coordinator/Federal Police Officer/ September 2013 to October 2015

System Administrator

Department of Veterans Affairs, Murfreesboro, TN.

Responsibilities:

Serve as the Terminal Agency Coordinator for Law Enforcement National Crime Information Center (NCIC) and Tennessee Information Enforcement System (TIES).

Manage all NCIC and TIES certifications, criminal history checks, and documentations for employees with access to the NCIC Terminal.

Assist in writing the Standard Operating Procedures (SOPs) for TLO.

Manage all user accounts for NCIC/TIES for employees as a system administrator and provide desktop support when needed.

Ensure all files and criminal history checks are up to date and disseminated properly for audits conducted by the Tennessee Bureau of Investigations.

Respond to all emergency incidents within the confines VA property.

Provide dispatching duties when needed which includes handling all calls for police matters using a multi-line telephone system, dispatching patrol units, and monitoring security systems.

Provide Law Enforcement duties for the Alvin C. York VA Hospital.

Conduct interviews and investigations of complainants, victims, suspects, and witnesses.

Ensure all NCIC and TIES records, criminal history checks, and other documents are disseminated properly to ensure the safe keeping of protected information.

Train and test new employees for access to the NCIC Terminal.

Assist in writing HTML coding for the VA Police Intranet Site (Polinks) as a system administrator.

Represented the VA Police Service for the Fallen Heroes Event held in Murfreesboro in 2014 as part of the rifle team.

IT Customer Support/Call Handler June 2013 to September 2013

Fresenius Medical Care- TEKSystems, Nashville, TN.

Responsibilities:

Handled phone calls related to IT issues while providing excellent customer service.

Resolved issues for customers involving computers, printers, email accounts, telephone malfunctions, etc.

Created trouble tickets using Remedy ticketing system for IT issues and escalated the ticket to the correct tier level if needed.

US Security Associates March 2012 - May 2013

Security Guard

Responsibilities:

Provided security for Asurion cell phone and electronic device repair center.

Monitored CCTV’s to ensure security and protection of personnel and assets.

Audio/Visual Technician October 2011- March 2012

Audio Visual Elements, Murfreesboro, TN.

Responsibilities:

Installed audio and visual systems in residential homes to include security systems such as CCTVs, alarms, computer systems, printers, projectors, etc.

Performed wiring jobs such as applying T-568A standards for RJ 45 installations for data lines.

Performed computer and networking maintenance of installations for clients.

Installed and updated software for client’s computer systems.

Answered telephone calls and emails from clients pertaining to new installations and scheduling appointments.

United States Air Force/Security Forces (Military Police) December 2003 - December 2011

Air National Guard, Berry Field, Nashville, TN.

Active Duty, Tinker Air Force Base, Okla.

Responsibilities for Master Surveillance Control Facility Operator:

Managed procedures and operations of Tactical Automated Security Systems as a master surveillance control facility operator for Security Forces in the Air Force.

Acted as on scene commander and directed patrols to designated areas for all incidents occurring in restricted areas.

Issued restricted area badges and vehicle passes as well as taking finger prints in Pass and Identification.

Operated intrusion and detection alarms on a Vindicator Annunciator system along with Perimeter Surveillance Radar Sensors to monitor restricted areas.

Ensured all incidents were documented by utilizing Law Enforcement programs and other programs on computer systems to complete reports and blotters.

Installed CCTVs, Intrusion Detection Systems, and computer programs to run the security systems.

Answered all calls and radio traffic pertaining to security and police matters.

Responsibilities for Security Forces:

Provided security for the President of the United States during the 10-year Anniversary of the Oklahoma City Bombing.

Performed law enforcement duties to include responding to domestic incidents, loud noise complaints, theft, conducting investigations, hostile acts, and routine traffic stops.

Provided security for the Sensitive Compartmented Information Facility (SCIF) and the Combined Air Operations Center (CAOC) while deployed to the Middle East.

Managed, coordinated, and scheduled the physical training program as a Physical Fitness Monitor for over 75 Airmen assigned to the night shift Security Forces Flight for the 72nd Security Forces at Tinker Air Force Base.

Conducted training as a Senior Airmen for new Airmen assigned to night shift which included: proper vehicle searches, handcuffing procedures, building searches and clearing, bomb threats procedures, suspicious package procedures, etc.

Awarded outstanding performer during an Air Force wide Operational Ready Inspection (ORI) at Tinker Air Force Base.

Specialized in developing plans, policies, procedures, and detailed instructions to implement military police and security programs for missions and training purposes as a Senior Airmen and a Master Surveillance Control Facility Operator.

Provided security and law enforcement duties for the annual Air Show at Tinker Air Force Base consisting of 20,000 plus personnel attending the air show.

Federal Training Courses:

Terminal Agency Coordinator: Present

Master Surveillance Control Facility Operator: 2006

Tactical Automated Security Systems Administrator: 2006

Security Forces Apprentice School: 2004

Physical Fitness Monitor: 2007

CPR Certification Course for Infants to Adults: Present

Anti-Terrorism for Patrol Officers: 2011

Hazardous Materials First Responder Training: Present

Motor Vehicle Operation Card: Indefinite Expiration

Flightline Drivers Course: 2010

Explosive Drivers Trainer Course: 2011

Vehicle and Equipment Operators Course: Indefinite

Military Awards:

Global War on Terrorism Service Medal

Global War on Terrorism Expeditionary Service Medal

Outstanding Unit Ribbon

Overseas Short Tour Ribbon

Air Force Training Ribbon

National Defense Service Medal

Marksmanship Ribbon

Air Expeditionary Service Ribbon with Gold Border

Meritorious Unit Award

Longevity Ribbon

Outstanding Performer Award during Operation Ready Inspection

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