MATTHEW R. BUREAU

**** ******** **** ******, ** *4956 (H) 920-***-**** acvo61@r.postjobfree.com

EDUCATION

University of Wisconsin Oshkosh, Oshkosh, WI Graduation Expected June 2018

Currently working on a Master’s Degree

University of Wisconsin Oshkosh, Oshkosh, WI Graduated May 2013

•Bachelor of Science in History

•American History/Civil War/ emphasis GPA 3.7/4.0

•Member of Phi Alpha Theta

University of Wisconsin Fox Valley, Menasha, WI Graduated Aug. 2011

•Associate Degree Arts & Science

•Cyclone’s Muse Publication Editorial Board Treasurer & Published Writer

•Zeta Delta Chapter of Sigma Kappa Delta Treasurer

•UW – Fox Valley EATS Scholarship Fundraiser set-up & preparation volunteer

WORK EXPERIENCE

TruGreen LawnCare Audit Department March 21st 2016 – June 2016

Verify the accuracy of a Sale before approving it

Upsell various payment plans based on the Customer’s needs at the time

VF Corporation Timberland Warranty Dept. (Through Cadre) December-January 2016

Communicate with Customers through Inbound and Outbound phone calls and e-mails regarding their warranty returns

Process warranty orders or if not inventory research how much of a credit that they receive toward a warranty replacement

Work on warranty forms and file them when complete

4Imprint- Customer Inquiry Representative (through Cadre) Aug. 2015 – November 2015

Communicate with Customers through e-mail to make sure that their samples are delivered

If a sample is out of stock- work with the customer and the vendor to ensure that another sample is sent out as quickly as possible to ensure customer satisfaction

Customer Care Representative, Alta Resources, Neenah, WI Aug. 2013 – Jan 2015

•Disney Movies Anywhere/ Disney Movie Rewards customer care (2 Aces of Diamonds)

•Snapple Availability Department (1 Ace of diamonds)

•Provide customer care for WellPoint new enrollment customers (4 Aces of Diamonds)

•Received the Aces of Diamonds for exemplary customer service

Intern Oshkosh Public Museum, Oshkosh, WI Feb. - May 2013

•Entered accessioned military items into PastPerfect

•Research the accessioned military items to find additional data to add to PastPerfect

Intern Oshkosh Military Veteran’s Museum, Oshkosh, WI May – Aug. 2012

•Archived military items in preparation for their display

•Trained on and utilized PastPerfect program to index collected artifacts and accessions

•Guided tours and interacted with visitors at the WI Vietnam Paper Wall display

VOLUNTEER ACTIVITIES

Boy Scouts of America, Assistant Scoutmaster Jan. 1997 - Present

•Achieved Rank of Eagle Scout at age 13.

•For my Eagle Scout Project marketed the idea of creating sibling centers for the Children’s Hospital of Wisconsin Fox Valley that are still in use today over a decade later

•Coordinator/Leader of Boy Scout Eagle Project for Children’s Hospital of Wisconsin –Fox Valley NICU & Pediatrics Departments, raised over $5,000 to purchase medical books, toys, and other items needed for families of sick and dying children

•Received Outstanding Eagle Scout of the Year Award for Gathering Waters District

•Earned 8 Palms beyond Eagle status, becoming highest ranked scout ever in Troop 81

• Earned 61 Merit badges (21 required for Eagle)

•Served as Junior Assistant Scoutmaster, Senior Patrol Leader, Den Chief, Librarian & Scribe Organized and led activities of the 75 member troop and served as the Chaplain’s Aide during the National Scout Jamboree at Fort A.P. Hill

•Member of Order of the Arrow (National Honor Society of Boy Scouts), Recipient of Order of the Arrow Brotherhood Award

•Attended National Youth Leadership Training

•Received World Conservation Award, Den Chief Services Award, Paul Bunyan Woodsman Award, Spanish Interpreter Award, and God & Country Religious Award

•Active with many community service projects including Food for Good Turn, Sack it to Goodwill, and clearing trails & cleaning Boy Scout camps

•Received Arrow of Light, highest Cub Scout Award & most decorated Cub Scout

SKILLS

•Leader: proven leadership skills developed through 16 years of increasing leadership responsibility within the Boy Scouts of America, demonstrated at Barlow Planetarium and various leadership positions at UW Fox Valley

•Proven ability to sell my ideas to a larger audience and garner support and sales

•Communicator: excellent oral and written communication skills

•Team player: able to work in public, team and self-supervised situations, strong consensus builder

•Dependable and highly trustworthy, exemplify the values of Scouting

•Substantial computer skills in various client related systems.

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