Customer Service Management

Tahera Ibrahim

# **, ***-*** ******** **** West Ryde, NSW 2114

Phone: 042*-***-*** /Email: acvo01@r.postjobfree.com

KEY AREAS OF EFFECTIVENESS

Proven team skills and experience in working in internal/external relationship management proving my adaptability to all situations and can work effectively under pressure and to deadlines. I can also utilize my corporate communication skills to execute tasks and create successful outcomes at optimum level.

Excellent representation, technical skills and experience. High multi-tasking, providing support, performing presentations and planning activities all part of previous working areas as a “committed team member” of organization.

Demonstrated commitment to providing transparent and efficient administration support to ensure maximum output of productivity.

Proficient in all MS platform applications, especially EXCEL, POWERPOINT and WORD and other tools used in analysis and management of data.

Proficient in using MYOB business management software, Experience in Patient Management software (i.PM) and various other Customer Resource Management software.

Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.

Resourceful team player who excels at building trusting relationships with customers and colleagues.

EXECUTIVE CAREER HISTORY

Westmead Hospital – Health Information Record services February 2016 – June 2016

Medical Record Accounts Clerk

Filing patient records accurately in the storage area

Receiving and dispatching patient records to various other departments such as secondary storage, clinics, front office and scanning department

Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs

Keeps health care providers informed by communicating availability or unavailability of the record

Maintains quality results by following hospital standards

Initiates the medical record by creating and processing the patient care record folder

Maintains patient confidence by keeping patient records information confidential

Taxtips (Parramatta) – NSW, Australia September 2015 – December 2015

Internship

Administrative assistance

Data Entry

Maintaining and updating client records

Compiling and analyzing financial information

Researching and documenting tax filing positions

Account reconciliations

Tax return preparation

Contacting customers

KING FISHER AIRLINES – Bangalore, India August 2009 –October 2011

Guest Support Agent

2.2 months experience in Airlines as a Subject Matter Expert and guest support agent. Email processing,

Reservation, ticketing, Processing Financial transactions and maintaining the data.

Handling requests of Frequent Flyers of Kingfisher Airlines.

Prepare receipts of the travel tickets purchased by the customer and maintain hard copies of receipts

Performed all activities at the POS cash counter and prepared reports of daily transactions

Manage, train and help the development of team members.

Ensure complete customer satisfaction and exceed expectations.

Providing floor support in terms of product knowledge

Customer Service and E-mail Processing.

Credit card processing, handling legal issues and complaints.

ACADEMIC QUALIFICATION

Masters: Masters of Accounting (Professional) and Masters of Commerce from MACQUAIRE UNIVERSITY, NSW.

Post Graduation: Post Graduation Diploma in Business Administration from MOUNT CARAMEL COLLEGE, Bangalore, India

Bachelors Degree: Bachelor of Science in Mathematics, Statistics and Computers from MOUNT CARAMEL COLLEGE, Bangalore, India

Reference provided on Request

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