Customer Service Sales

Sherri L. Stramel

***** ********** *****

Woodbridge, VA 22193-5335

acvnz6@r.postjobfree.com

Phone # 703-***-**** cell

Phone # 703-***-**** home

Work Experience

Accounting Consultant January 2016-present

Northern VA, Washington DC Metro

WAWF, Deltek GCS Premiere, Great Plains, Office Applications, ERP systems; Staff Accounting, Invoicing & Billing; Special projects

immixGroup January 2015-December 2015

Accounts Receivable Analyst assignment in McLean, VA through Hire Strategy to assist with collections project. Systems used: Microsoft Office Applications, Great Plains, OnBase Deloitte June 2014-September 2014

Consulting position in Rosslyn VA-Contractor through Brooks CPA firm to assist DOT/IPIA audit and testing revenue compliance through OMB Circular A. Public trust clearance obtained through Department of Transportation-Washington DC

Hire Strategy February to April 2014

Consulting position in Arlington VA-Assisted Finance Department as a Staff Accountant for a large non- profit organization (NACDS)

Accountant I-Accounts Receivable April 2012-October 2013 Cobham Tactical Communication & Surveillance

Herndon, VA

Responsible for receipt related activities including processing shipping/packaging documents, Accounts Receivable, cash application, customer invoicing, credit applicant research. Proforma invoicing; tracking WAWF submissions, DD250’s-receiving reports for shipments & invoicing; Dunn & Bradstreet reporting; credit references; credit applications; processing credit card orders through IC Verify; contribute to the preparation, reporting, quality control, and timely completion of financial statements as associated with AR & AP. Contact customers to proactively manage aged invoice and Days Sales Outstanding (DSO). Participate in budgeting, forecasting, and analysis. Assist Controller with matrix for sales and commissions forecast and processing; Excel pivot tables and formulas. Perform quality control, general ledger processing, reconciliations, and maintenance within the entities sub-accounting management systems to ensure financial integrity, accuracy, and timely transaction posting in these accounts; contribute to the development, documentation, implementation and adherence to GAAP, IFRS and the Cobham financial manual. Systems used including ADP, Microsoft Office, Syteline, Sage Sales Logix, & Made2Manage-ERP system

Senior Federal A/R Specialist December 2010-January 2012 CDW-G Herndon, VA

Responsible for collection of accounts for federal, resellers, and government contractors, reconciliation of payments, collection efforts and reporting of progress made. Billing/access Defense accounts through WAWF. Accounts included US House of Representatives-frequent visits to US Congress members’ offices for signatures, coordination of equipment receipt and finance for payment. DC Housing Authority, National Institute of Health, SAIC, DFAS, Lockheed Martin. Daily contact with customer by phone and email, to expedite payments. Total balance up to 20 million dollars. Worked closely with new accounts, Order Release, Sales and Customer Relations. Supported and assisted supervisor and team. Solid knowledge Microsoft Applications, Access, Excel, Word, SharePoint, PeopleSoft and AS400 system usage

Collections Specialist March 2010-December 2010

DLT Solutions Herndon, VA

Duties included collection calls and/or correspondence in a fast paced goal oriented collections department. Contacted Government agencies including State agencies, Government Contractors, Department of Defense, Lockheed Martin, Northup Grumman, SAIC, DFAS through WAWF usage. Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Enlisted the efforts of sales and senior management when necessary to accelerate the collection process. Communication & followed up effectively with sales department regarding customer accounts on a timely basis. Established and maintained effective and cooperative working relationships with dealers and sales. Solid knowledge Microsoft Applications, Access, Excel, Word, Mail Merge, PeopleSoft applications. Collections Specialist November 2005 – January 2010 Sage Payment Solutions McLean, VA

Monitored and collected all bank debit rejects and charge backs. Evaluated, researched and monitored accounts for the internal and external collections process. Handled all incoming rejects on a daily basis. Determined short term and long-term action for accounts with rejects. Processed reject and termination letters. Evaluated rescinded accounts. Referred merchants and communicated with outside collection agency. Assisted processing Excel worksheets and payment for residuals to sales and business units. Conferred with Risk Department on potentially risky merchants. Updated and maintained all Oracle and intranet databases with accurate balances. Assisted in handling deactivated accounts. Handled internal and external calls within collections call queue concerning accounts with balances or holds on them. Conferred with Director, Risk Management and Collections departments. Acquired knowledge ADP, Peachtree Accounting & Deltek GCS Premier

Lead Credit Representative March 1986 to October 2005 Canon USA INC Government Marketing Division Arlington, VA Solid experience in Credit/Collections overseeing over $30 million Accounts Receivables; Contacted all Government agencies assigned including State agencies, Government Contractors, Department of Defense, DC Government, and Embassies. Directed team totaling as many as ten staff members to reach performance objectives, departmental development, employee relations, training and development, benefits, compensation, organization development, recordkeeping. Daily and weekly assessments along with mentoring. Processed credit card billings for Federal Government, Federal Contractors, State and local agencies along with customer charge backs. Consulted with customers, billing administration and sales staff in complex account histories, account maintenance and refunds, Government contracting compliance knowledge of purchase orders, modifications, FARS, Dunn & Bradstreet ratings reports, extensive customer service skills dealing with internal and external customers. Reviewed & compiled monthly and quarterly reports. High volume contact with corporate and regional offices along with project management seminars. Handled asset control issuing instructions for removal and price negotiations with authorized dealers. Trained new and temporary staff with policies and procedures manual compiled

Education

Bachelors of Science-major-Business Administration; minor-Human Resources, Strayer University 2007 Location: Woodbridge, VA Campus

Associates of Arts, Business Administration, Strayer University 2003 Location: Woodbridge, VA Campus

Awards:

Canon Spirit Award & Top Collector 3 CDW CHEERS awards nominations from co-workers

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