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Customer Service Maintenance

Location:
Trinidad and Tobago
Posted:
July 12, 2016

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D. Andre Noel

Objective To become associated with a well-established organisation, utilizing my skills and experience in order to form a mutually beneficial relationship. Education

BSc(Hons) Computer Science @ University of Hertfordshire - 2011 - 2012 School of Business and Computer Studies

The Association of Business Executives

Business Information Systems (BIS) - 2006 – 2010

Diploma One (1)

Diploma Two (2)

Advanced Diploma Level

The University of the West Indies

Advance Computer Maintenance & Networking - 2004 – 2005 Institute Of Commercial Management - 2004 – 2005

Human Resource Management Diploma

Business Management and Administration Diploma

Nature and Organisation Of Project Management Diploma Managing Works and Costs Diploma

International Business Communications Diploma

Add Tech Limited - 2002

Computer Maintenance & Repairs

Computer Fundamentals

Installing, Assembling, Upgrading and Purchasing a Computer System Servicing and Maintaining of all Computer Systems

Troubleshooting Software Problems

Ramdass School of Computing International Limited - 1997 – 1998 Computer Literacy

Microsoft Excel

Siparia Senior Comprehensive School:

Advanced Level Examinations (G.C.E) - 1999 – 2001

Ordinary Level Examinations (CXC) - 1996 – 1998

Professional Experiences

2003 – Present

Petrotrin – Trinmar Operations, Point Fortin

Information & Telecommunication - Communications Clerical Support Maintenance of Communications Database

Maintenance of the Computer Hardware Inventory Computerized System Hardware and Software Inventory

Maintenance of Communication Devices

Helpdesk Support and assisting end users with request

#120Seemungal Trace,

Penal Rock Road,

Penal.

Phone: 868 - 771 - 5218 / 868 - 469 - 6355

E-mail:- acvnu9@r.postjobfree.com

2

Professional

Experiences

cont’d

Data Management Clerical Support

Maintenance of a Computerized Maintenance Management System Oil Analysis Programme

Maintenance Cost Analysis

Data handling, preparation and representation using specified data collection methods, techniques and formats.

Generating Monthly Reports and Efficiency Graphs to enhance in decision making, for the respective Fields

SAP – Plant Maintenance (Notifications, Linking of Orders, Verification, Queries, Reports and Updates of Equipment)

Equipment performance monitoring

Construction Engineering & Inspection Services - Draughting Office Clerical Support Maintenance of Drawing Database

Inventory

Prepare drawings

Prepare Tender Documents/Packages

Execute work within established timelines

Medical - Industrial Health Unit Technical and Clerical Support Maintenance of the IHU Database electronically and manually. Document Control

Communication / Interfacing with personal accessing IHU Services. Documentation and scheduling appointment for company personnel. Generation of Medical/Informative Lectures - regarding Industrial Health and Safety matters.

Statistical Analysis of Medical Data

Assisting Industrial Health Nurse with day to day operation of the Unit. Consultations

Electrical & Instrumentation - Electrical Clerical Support SAP PM Contracts

Document Management and Tracking by performing day-to-day administrative tasks Finance - Contracts Department - Contracts Assistant Analyses procurement requirements and selects the most appropriate methods based on interpretation and assessment of established policies, practices, and experience; Plan, organize and lead the bid solicitation process including drafting and issuing RFQ, RFP, developing bid evaluation criteria and guiding clients on processes involved; Provide advice and guidance to clients on procurement matters, and coach clients on relevant processes (i.e. Requests for Proposals (RFP), Requests for Quotations (RFQ), bid evaluation criteria other competitive procurement tools) to ensure client needs are met, the IDRC obtains best value, and to ensure procurement processes are perceived by suppliers as fair, open and ethical;

Routing copying and circulation of quotes, bids and proposals for evaluation until the award of the contract;

Document Management and Tracking by performing day-to-day administrative tasks such as maintaining and updating procurement files and processing paperwork; Maintain appropriated records to ensure that procurement process, decision and 3

contractual agreement are accurately documented for accountability and audit purpose; Customer Service – user Departments & Contractors

Receipt and supervise placement of Bids in Tender Box Issuance of correspondence and Purchase Orders to Contractors Preparation of documents for approvals, analyzing information and evaluating results for decision making to choose the best solution and to support technical meetings. Maintenance – Managers Assistant

Maintenance – Pipeline Integrity – Technical Assistant Maintain database for all required pipeline systems Identify piping systems for decommissioning

Establish pipeline system maintenance programs in Exploration and Production Establish and maintain a critical listing of lines utilizing a Risk Assessment Matrix(RAM) 2002 – 2003

Ministry of Science and Technology

Siparia Regional Corporation

(On The Job Training) - Clerk

Registry

Labour Section

Municipal Accountant

2001

July – August

Trinmar’s Employment Programme - Accounts Clerk

2000

July – August

Trinmar’s Employment Programme - Gauger

Additional

Training

Courses

CAOHC Occupational Hearing Conservation Certification NIOSH Spirometry Testing Certification

References

Given upon request



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