Customer Service Medical Assistant

Corey Brooks

** ******* ***. *** ****** City, New Jersey 07305 201-***-**** acvntn@r.postjobfree.com

Healthcare Clinical Medical Assistant ● Laboratory Assistant ● Customer Service

Summary

A focused and pro-active Healthcare Assistant who is trained to assist patients effectively. A very polite, and driven individual who has the passion to provide exceptional patient care, knowledge and great customer service skills in the Health Care field.

Skills & Abilities

Clinical Medical Assistant, CPR certified…Customer Service Specialist Coordinator with expertise

in customer relations, retention, operations, support, cost reduction, analysis, multi-

Management and process improvement.

Certificates / Certifications

Infectious Diseases HIV/Aids, Certificate, 2015

Bloodborne Pathogens, Certification, 2015

Pre-Occupational Allied Health, Certificate, 2014

MedCA, Clinical Medical Assistant, Certification 2013

Council for Airport Opportunity, Occupational Hospitality Customer Service, Certificate, 2014

National Professional Certification in Customer Service, Certification, 2011

Environmental Compliance and Occupational Safety Training in the following: Asbestos Handler, Air

Sampling Technician Initial, OSHA, Occupational Safety and Health Training, OSHA Hazwoper Worker

Course, Lead Supervisor 40 CFR 745 EPA, Confined Space Training, Disaster Site Worker Course,

Microbial Remediation Technician, Certification, 2009

Experience

• Performed patient intake, including verifying identifications and insurance, pulling medical records,

and checking vital signs. Performed EKGs and tested for Diabetes.

• Promoted a customer-centric office environment, while fostering a positive experience for each

respective client.

• Responsibilities included all talent-acquisition and personnel development initiatives – recruited and

trained staff on proper selling skills, including how to properly identify customer needs, cross-selling

opportunities.

• Acted as a liaison between corporate level and store level issues.

• Facilitated all sales scheduling, forecasting and reporting.

• Recognized for building strong client and customer relationships while leveraging superior

negotiating skills to achieve brand success and revenue goals.

• Maintained records of all applications and assured they were delivered to QA staff.

• Met productivity and quality performance targets.

Work History

Customer Service Representative, KeySkills Learning Inc., Clifton, NJ, 08/2013 - 07/2014

Medical Assistant Intern, Grove Medical Associates, Jersey City, NJ 05/2013 - 07/2013

District Supervisor, Liberty One Delivery Consultants, L.I.C, NY 04/2008 - 04/2009

Marketing Representative, Amerigroup Community Care, NY, NY 01/2001 - 08/2007

Facilitator Enroller, Fidelis Care New York, Rego Park, NY 05/2004 - 12/2006

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