Skill

Years Used

Last Used

Window * to ** –Upgrades/Migrations, Deployments, hardware & software roll outs, refreshes and upgrades Hardware & software break fixes etc.

6

Currently

Networking/Telephone( Installs, Repairs, Upgrades) •T1 Voice / test and turn-up experience •T1 Data / test and turn-up experience •Cisco Router experience

• VOIP testing and turn-up •Telephony wiring experience and tools (Butt Set, toner, punch down tool, etc.)• DSL wiring experience and tools (Butt Set, toner, punch down tool, etc.)•Coaxial Wiring experience and tools (crimper, cable tester, etc.)

• Cat5 wiring experience and tools (crimper, cable tester, etc.)

Networking, Switches, Routers, Hubs, IPv6, VLAN, VPN, LAN/CAN/WAN N, EIGRP, and BGP TCP/IP, QoS, BGP, OSPF, ATM, PPP, Ethernet, WIFI. Cisco Nexus/NX-OS Cisco Catalyst, Cisco Wireless, Access Points, F5, Citrix Netscaler

16

Currently

POS -Point of Sale -POS Peripherals Scanners (Handheld Data Terminals) Signature Capture/Card Readers •Touch Screens/Monitors •Printers & Specialty Printers

•Pin Pads/Keyboards •Cash Drawers •Radio-Frequency Identification (RFID)

•Kiosks •Enterprise & Departmental Servers •Networking Systems & Telephony

•Storage Systems Uninterruptible Power Supply Self-Checkout Terminals Digital Signage

5

Currently

Server Rack in Stack- Installs Windows Servers 2007,8, 10,12, Repairs, Upgrades

9

Currently

Help Desk/ Technical Support 1-3

Field Support –daily, weekly/monthly travel experience

(Work within military environment through job association)

16

Currently

Excellent verbal and written communication

16

Currently

(Active Secret Clearance)

EDUCATION

Bellevue University - Bellevue, NE Des Moines Area Community College – Ankeny, IA

BS of Technical Service AA – Electronic Maintenance

CERTIFICATION SUMMARY

DCSE (Dell Certified Systems Expert): Foundation 2010 Desktops -ID 3016 (16 Dec 2012)

DCSE (Dell Certified Systems Expert): Foundations 2010 Portables - ID 2003 (16 Dec 2012)

DCSE (Dell Certified Systems Expert): Managed Deployment Tech Lead Assessment (May 2012)

HP- Servicing HP Desktops, Workstations, and Notebooks (2012)

SUCCESS INFORMATION LLC- INDEPENDENT IT FIELD TECH 2011- PRESENT

Bank of America, Hilton Head Island, SC – Ran cables, installed Public Wi-Fi LTE system; Cradle Point, NMD, Switch, and 2 APs.

Paranet/Hospice Compassus- Savannah, GA – Desktop, Laptop, Tablets, Wireless, Cell Cutover – Installed, configured/setup combination of Thin Clients, Windows PCs, Printers, Smartphones and/or Tablets.

Marshals, Old Navy, Pizza Hut, Panera, Cricket, Waynesboro Home Health, Bank America- T-1/DSL/Router cutover and test/turn-ups network cable tracing, VOIP install, server installs.

Wells Fargo Bank, Target, Gulfstream – S.E. Coastal Area-SC, GA – Windows XP to 7 migration & De-install and re-install of IT systems

Gulfstream - Brunswick – De-install and re-install of Windows 7 - 300- IT workstations.

ARMY Fort Stewart- WINN Hospital, GA

Windows Server 2008 R2, Windows Server 2003 R2, VMware Virtualization, PC Upgrade XP-WIN7/ Data Migration.

Responsible for Data management tasks such as managing the following Active Directory content:

User accounts, which represent the identities of people who use the network.

PC accounts, which represent the computers that are joined to domains in the Active Directory forest.

Security groups, which are used to aggregate accounts for the purpose of authorizing access to resources.

Server adm

PC Upgrade

XP-WIN7

Data Migration.

DHS-Division of Family & Children Services

Tech Lead

Setup 40 Kiosk’s.

GA- Nuclear Power site-Plant

Tech Lead

Swapped out 4- 70” digital signage units.

Tech Lead-XP to windows 7 workstation migration

Printer installs

Wal-Mart

Inventoried, staged, & install 40 various NCR POS equipment.

Farm Bureau: Tech Lead

De-installed

Installed &

setup 12 color

B&W network printers & workstations in 17 offices.

AT&T: US Federal Court: Savannah, GA: Tech Support Specialist, Deployment (Contractor)

Installed/Test/Turned- up 140 CISCO VoIP phones/20 Cisco ATA’s

Installed CISCO 2950 & 3560, assisted Test/Turn-up

Bass Clothing store: De-installation/closing of POS systems

National Network Solutions: Georgia Ports: Installed CISCO 2950 & 3560, assisted Test/Turn-up

Farm Bureau: Tech Lead-De-installed/Installed & setup 12 color/B&W network printers & workstations in 17 offices.

TravelCenters of America (TA), Richmond Hill, GA - Lead Tech (IT Contractor)- Installed POS Systems, including start-up, testing and assuring operating condition based on a script supplied by MCPc / TA. Responsible for all equipment, software, cables, licensing and material including image, scripts and pre-imaging. Assured all steps were completed, systems were operational and end users were supported as required.

SHORT TERM IT CONSULTING/JOB ROLES

Flight Services/Gulf Stream, Savannah, GA (Sept 2014 –Oct 2014)

Migration Tech Lead (IT Contractor) Lead a team of 6 in the implementation of over 300 workstation and 10 laptops for a Windows 7 migrations project within 2 buildings. Reviewed and distributed nightly migration information to the team. Coached the team on daily issues; hardware, software and network computing issues. Track/reported all issues and escalations to the contractor if needed. Created extra needed forms to make the job more efficient for the team. Checked for accuracy and entered the needed data in the Daily System Completion Report, Daily Technician Hours Report and the Desktop Inventory sheets. Emailed the appropriated contacts with the needed completions doc & time sheets daily. Attended phone conference and face to face meeting one day a week. Created plans that support implementation of changes. Participated in system support design and employer performance evaluation reviews. Established and maintained security and integrity standards and controls for the project. Ensures support plans and services meet customer needs and expectations. Evaluated individual tech’s ability’s and gave then performance feedback.

JCB, Pooler, GA (Sept 2013 –Nov 2013)

Desktop Support/Help Desk (IT Contractor) Provided day-to-day technical support for all technology services. Handled high volumes of requests, communicated effectively to people at all levels of the organization, and dived deeply into network problems as expected. Provided A/V provisioning and setup in conference rooms.

Scotsman-Ice, Fairfax, SC (Aug 2011- OCT 2011)

Tech Support Engineer (IT Contractor) 60% of my position dealing with user support and set-up as well as managing help desk tickets. The user environment is about 400 workers. Another 30-40% of the role is overseeing the virtual environment of 30 servers utilizing VMWare, VSphere 4.0. Installed SQL database and use Active Directory and Lotus notes and etc.

US ARMY-Fort Eustis, New Port News, VA (May 2011-July 2011)

Field Service IT Tech/Exchange Migration Engineer (IT Contractor) Provided all the needed field technical hands on customer service for an Army DoD Enterprise email box provision project. Traveled 100% to CONUS and stood ready for any OCONUS Army bases. Job entails migrating all existing non-deployable email services into the DoD Enterprise Email Service. The DoD Enterprise Email Service is based on Microsoft Exchange 2010 running inside a DoD Active Directory (AD) forest based on Microsoft Server 2008 R2. My effort is primarily focused on migrating mailboxes from the source to the destination using the Enterprise Directory Service Provisioning Tool (EDS-P) (an internally developed migration tool). This effort also include: coordination and documentation supporting integration efforts with several departments.

US Naval & Marine Corps Rsv, Kansas City, MO (Aug 2009- Jan 2011)

Premier Support Customer Service Rep (IT Contractor) Maintain full accountability for serving as a technical consultant in field implementations and service escalations for military reserve sites. Demonstrate technical expertise in effectively managing local area network (LAN) hardware and software. Evaluate workflow and procedures to recommend operational support tools and technologies in accordance with customer goals. Apply strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines while maintaining high quality standards. Wrote Standard Operating Procedures (SOPs), and trained users. Conducted Image deployments and roll outs.

PAST CAREER NOTE: (1996 -2009)

US Census, Lakewood, CO, AMC Theatres, Kansas City, MO, QTS (Quality Technology Services), Overland Park, KS, US Army Corps of Engineers, Kansas City, MO, KS Board of Utilities, Kansas City, KS,US Army Battle Command Knowledge System, FCStone, H&R Block, Seaboard Corp., IBSA, Inc., Qwest, Earth Link, Comaq, Anheuser Bush, USPS, and Universal Underwriters.

Contact this candidate