DEBRAMCCALL**** Debra Ann McCall

**** ********* **

FAYETTEVILLE NC 28304

HOME: 910-***-****

@YAHOO.COM

SUMMARY OF QUALIFICATIONS

Providing information and communicating effectively; Building relationships that foster a healthy team environment; Strong oral and written communication skills when taking information. Ability to adapt in an ever-changing environment. Strong decision-making ability and close attention to detail when dealing with customers. Ability to present information in a way that reflects positively upon the organization. Ability to solve problems with multiple answers, choosing best fit for the customer. Maintain a professional demeanor contributing to creating a safe and secure environment. Proficient with Microsoft Outlook/Word/Excel/PowerPoint; create documents, spreadsheets and reports to reflect daily missions and inventories.

Employment History

Senior Assistant Manager January2010-Present

Kirkland’s, Fayetteville, NC

Assisted in hiring, training and the development of a strong store team. Administer training quarterly on policies and procedure to ensure inventories are conducted to the company standard and procedures. Conduct weekly inventory of all incoming/outgoing shipments. Delegate and supervise subordinate to ensure merchandise is maintain with the highest quality of the company policy and procedures. Ensures a consistent and fulfilling customer experience. Design Floor displays to ensure company growth was well ahead of the competitors in the Fayetteville arena.

Recreation Aid/Assistant (GS- 4) June 2002-October 2004 United States Army, Europe

Assists recreation leader in conducting recreation activities in community center or other recreation facilities. Notifies patrons of activity schedules and registration requirements. Monitor spectator participants at sports events to ensure orderly conduct. Receives, stores, and issue sports equipment and supplies. Maintain official game records. Instructed personal rules for the use of saunas and fitness training equipment.

Reservation Clerk, GS 5 February 2001-October 2002 Elderly Inn Lodge, Italy

Process all reservation requests from customers. Change or cancel reservations at the request of customers. Maintain and manage a log book for reservation activities. Ensure comfort to guests and customers through reservation services. Determines room rates based on the selling tactics of the hotel. Knows the type of rooms available as well as their location and layout. To be aware of all front office procedures and assist with reception duties when required.

Assistant Manager October1998-May 1999 Stein Mart, New Orleans, LA

Understand and support store operations, policies and procedures. Recruit, interview, hire, and train retail sales staff as required. Conducts performance and disciplinary discussions in Store Manager’s absence. Motivate staff and maintain a positive work environment. Provides prompt, courteous customer service and professionally resolves customer issues. Ensure that newly-received product is stocked in a timely manner.

Library Technician Assistant October 1994-May 1996 Columbus Public Library, Columbus, GA

Process new materials including books, audiovisual materials plus computer software. Sort books, publications and other items according to established procedures. Instruct patrons on how to use reference sources, card catalogs, and also automated information systems. Inspects books for condition due-date status, and also compute any applicable fines. Send out notices about lost or overdue books. Issue identification/library cards to borrowers.

Secretary (Teens/Preteen Assistant-(GS 4) August 1988-October 1992 United States Army, Europe

Served as secretary and personal clerical assistant to the Chief of Army Youth Services. Supervise appointments for subject to confirmation. Maintain filing system according to the Modern Army Records Keeping System Regulations. Monitor and coordinates a variety of administrative services and programs. Completing forms as well as reports as required. Maintain calendar daily appointment schedules and arranging meetings.

Special Education Assistant March 1983-July 1984 Columbus Youth Home, Columbus, GA

Assist classroom teacher in performing specific duties as assigned or undertaking specialized tasks to achieve and enhance instructional and behavioral objectives. Assist students with personal care tasks, including but not limited to, lavatory, clothing, hygiene, diapering, toileting, and wash-up routines. Monitor students during assigned periods within a variety of school environments for the purpose of maintaining a safe and positive learning environment. Report student concerns directly and expeditiously to teacher and assist with student resolution. Provide programmed practice activities and repetitions as developed by teacher, therapist or pathologist.

Care Giver (After School Day Care) July 1984-October 1985 Learning Circle Academy, Columbus, GA

Supervise children enrolled in extended day program. Supervise an extended day program teacher’s aide. Oversee homework time, snack time, and planned activities. Report in writing any injuries or illnesses to administration. Trained in first aid and CPR. Handle discipline fairly with firmness but understanding and make sure that administration is aware of any discipline issues and document all issues in writing.

Education

Shaw High School, Columbus, GA General Studies 1981-1984

Columbus College, Columbus, GA Computer Scenic/ Associate Gen Ed 1984-1986

Training

Microsoft Outlook Excellent 07/2015

Microsoft Word Excellent 07/2015

Power Point Excellent 07/2015

Microsoft Excel Excellent 07/2015

PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE

Contact this candidate