Professional Sales & Operations Executive
Resume:
FRANK E. OLGUIN
*** **** ** **, #**** Atlanta Ga 30363
******.******@*****.***
Cell 678-***-****
Attributes
Over 25 years of professional experience. Excellent Bilingual (English/Spanish) verbal and written communication skills, multi-unit store sales & operations professional. This also includes extensive marketing, vendor management, inside/outside nationwide sales/account team management and cross functional Fortune 100 project management. Specialize in hiring, people development, training, change management, strategy, process re-engineering, budgeting, forecasting, P&L financial analysis, pro-forma & business plan development.
Experience
President/Founder, Atlantis Motorcars LLC, Atlanta Ga 2015 – Present:
Licensed, Bonded & Insured Automotive Broker/Dealer in state of Georgia.
Business Plan development, Financial Analysis, Policy/Process Engineering, Banking Agreements, Venture Capital, POS systems/software, Marketing, Advertising, Purchasing, Remarketing, Sales, Accounting, Customer and vendor relations.
Responsible for daily creation, and business operations/management, consisting of buying, reconditioning and resale of luxury automobiles in the greater Atlanta market, online, at auction and or to retail customers.
District Manager, TMX Finance LLC, Corp Office Savannah Ga. 2013- 2016:
Total P&L responsibility 12 locations, Greater Atlanta market, approximately $12M in total accounts. Supervise over 50 retail store managers & support staff.
Manage company customer service levels, sales, client retention, collections, account management, monthly business reviews, hiring, training, performance management, auditing of all loans/underwriting, vehicle repossessions, vehicle re-marketing, and automotive used car dealer relations.
Responsible for daily supervision, operations & reporting metrics for General Managers, Store Managers, Assistant Store Managers and Customer Service Representatives.
Director of Operations, Manage Mobility LLC, Corp Office Alpharetta Ga. 2012-2013 :
Total P&L responsibility, supervised over 50 corporate support staff, incl hiring, training.
Responsible for daily supervision, operations, people development & reporting metrics of Account Management, Customer Service/Technical Support, Help Desk, IT Network Manager, Staging & Field Deployment teams.
Area Director, Pep Boys Inc., Daytona, Ocala, Gainesville, Orlando, FL. 2009-2012 :
Total P&L responsibility, 12 locations, Retail, Service, & Commercial lines of business. supervised over 300 employees in Central Florida.
Led training initiatives for over 100 additional management team for newly acquired Goodyear Service & Tire Centers.
Increased sales and margins, reduced employee turnover and shrink, which improved profits by 1 million dollars in first 2 years in market.
District Manager, Albertsons, W.Palm Bch, Miami, Ft Ldale, Key West FL. 2004-2008 :
Total P&L responsibility, 17 locations.supervised over 250 employees in South Florida.
Grocery, Drugs, Gen. Merchandise, Starbucks, Fuel/Convenience Stores Operations
DSD Vendor management, Inventory Management, Merchandising, Financial Analysis.
Director of Ops/Special Projects, OfficeDepot Intl Corp Office, Delray Beach, FL. 2000-2004 :
Launched nationwide sales, operations and e-commerce initiatives for 950 North America locations.
Cross functional corporate project management, managed company web based labor scheduling application, and payroll forecasting for all stores.
Managed outside sales team of 30 reps located throughout US, Alaska, Hawaii and Canada.
AutoZone Inc, Southern AZ & Southern Cal Markets, 1985-2000 :
Regional Manager, 1997- 2000, San Diego Cal, 50 locations.
Total P&L responsibility, supervised over 600 employees in Southern California.
Responsible for daily operations to include hiring, training, sales, expense management, performance management for 7 District Managers, Human Resources Team, 2 F/T Recruiters, & Maintenance.
Led successful conversion of former Chief Auto Parts in San Diego CA markets.
District Manager, 1993-1997, Tucson AZ, Greater Central & Southern AZ, 10 locations.
Internally developed and mentored over 50 employees to management.
Store Management: 1985-1993, 2yrs Tucson Az, & 6yrs Nogales Az.
Recruited/trained initial staff for Autozone stores in Aizona, New Mexico and Texas. Grew sales and profits at store #2735 in Nogales Az to 3rd most profitable in chain of over 2,000 locations, within 6 years.
Education/Skills
Grand Canyon University., Phx Az. 2008-2010, pending B.S. Business Admin.
Georgetown Univ., Boca Raton Fl 2002, Project Management Certification
University of Arizona, Tucson Az. 1983-1985, Business Administration Courses
Proficient in Microsoft Office Suite, Excel, MapPoint, Project & PowerPoint.
Corporate Administrator: ManageEngine IT Help Desk application, Salesforce.com CRM, and Temposoft Payroll Scheduling/ Workforce Management application.
ASE Certified: P2 Parts exp 12/31/2015, C1 Service exp 12/31/2016
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