Customer Service Manager

JOHN JOHNSON

Home Phone 704-***-****

Email: **********@*****.***

Material Logistic Specialist, February 2015 - Present, PSA Airlines, Charlotte, NC

Proper recording, issuing and receiving of parts/assemblies coming in or going out. Perform other duties as assigned by the Stores Manager or his designee.

Maintain Merlin Inventory accounting computer system to current status and report system inconsistencies to the Stores Supervisor.

Maintain proper inventory levels of supplies and solvents as required.

Perform stock transfers of parts and physically move stock from one location to another.

Properly receive and issue parts via the Merlin computer system.

Ramp/Utility Agent, April 2014 - February 2014, Piedmont Airlines Charlotte, NC

Keep both the company goals and customer expectations in mind when completing my daily tasks. Take responsibility to meet or exceed all performance goal.

Responsibilities include baggage loading, operation of motorized service vehicles and equipment, aircraft servicing. Other duties as assigned.

Newspaper Delivery, January 2014 - December 2014, USA Today, Charlotte, NC

Pick-up newspaper from assigned area, sort and load into vehicle.

Drive and deliver to pre-designated businesses to sell.

Maintain regular audit of product being delivered and collection.

Maintain positive customer contact and perform weekly online audit of newspaper.

Weekly collection of profit from sale of newspaper from customer.

Substitute Teacher, September 2003 - Present, Mecklenburg County School District, Charlotte, NC

Arrive on time and review substitute plans left by regular teacher.

Follow plans left by the regular teacher and maintained a discipline classroom control that fosters a safe and positive environment for all student.

Performed other related duties as assigned by building administrator(s) in accordance with school/division policies and practices.

Compliance Analyst, July 2011 - May 2012, TD Bank, Mahwah, NJ

Performs a variety of money laundering detection related activities in support of Anti-Money Laundering (AML) regulations designed to prevent financial-related crimes.

Gathers Customer information from branches and other internal areas, researches information and identifies potential issues and reports results to other internal areas

Researches and verifies customer information and transaction details to evaluate if activity is commensurate with the nature of the account and information provided through public resources.

Maintains department files, utilizes a variety of analytical techniques & computer systems.

Operations Specialist, June 2005 - March 2009, Wachovia Securities, Richmond, VA and St. Louis, MO

Input security transfer updates to Transfer System

Reconciliation of fund out of balances and Non-ACAT difference

Provided information to shareholders and registered representatives on mutual fund accounts.

Act as liaison between service representatives and transfer agent to ensure accurate transaction processing.

Investigated and analyzed items over 1 million dollars and report to management.

As a Death Put Specialist I coordinated the receipt of all necessary legal documents pertaining to survivors’ option with brokers

Submitted and maintain files until options were paid

Resolved all cash and share differences of put payments and share deliver outs.

Reconciled dividend worksheet prior to payments using stock record

Investigated then balanced and approved over 30% of stock record worksheets, assuring timely payments to various brokerage accounts.

Provided high level of customer service internally and externally.

Learned and assumed full responsibility for UIT cash processing in two weeks.

Researched and resolved cash difference in three business days according to SOP.

Provided high level of customer service internally and externally.

Sent and received payments to and from various institutions.

Traded transfer using the vendor Depository Trust Company or DTC to settle trade.

Investigated failing trades, complete the research to why and settle the trade.

Processed debits in credit adjustments to DDA and G/L accounts.

Corporate Action Specialist March 2000 - March 2005, JPMorgan Worldwide Securities Services, Dallas, TX

Acting lead to a staff of twelve employees during a transfer of book of business for over 10,000 accounts.

Verified conversion results and perform testing of converted materials.

Client liaison for election made on due to Voluntary Exchanges, Tenders, Consents and Bankruptcies.

Notified various Financial Advisors of upcoming payments for expiring corporate actions.

Suspense and DDA cash payment reconciliation using various systems.

Converted Microsoft Excel files to Access Database

Reduced aged payment exceptions by 90% during assignment.

Transferred of department physical securities and payments to institutions.

Researched and recovered the oldest aged physical security dating back to 1999 and values of $10,000

Corporate Actions Quality Analyst, June 1999 - June 2000, SunTrust Bank, Atlanta, GA

Follow-up with processors to assured that all Corporate Action stayed balanced

Corporate Trust Claims Supervisor, March 1994 - March 1999, First Union National Bank, Charlotte, NC

Directed staff of four and recovered all over paid interest

Disbursed checks payments to vendors representing interest payments.

Wired payments to DTC represent interest on late payments.

EDUCATION

Bachelor of Science-Communications Computers Information Sciences, Long Island University, Brooklyn, NY

Anti-Money Laundering and Information Protection Certification

TECHNICAL SKILLS

MS Office, EDIV (Imaging), Smart Board, Web Browsing, Recon. Plus, Reconciliation Trade, DST Vision, Advisory Central, Vanguard, Omnibus,Am Trust, NCS, Phase 3, Bond Master, Global Plus, Titan, BETA, ADP, DTC, BPS, SEI, XSP, Omni Plus,SURPAS, Broad ridge, CHIPS, Fed wire Services

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