Desiree Troutman

**** **** *** ***# *-*

DALLAS TX 75206

***- ***-****

acvnhb@r.postjobfree.com

OBJECTIVE

Motivated Customer Service Representative/Receptionist with leadership skills and over 10 years of experience in customer service and fast pace businesses. Conscientious, polite and consistently fosters a positive relationship with guest to promote customers loyalty. Ability to handle patients that are under distress and stay positive.

WORK EXPERIENCE

Receptionist/Customer Service Representative

Better Living Now - Hauppauge, NY - May 2015 to September 2015

Responsibilities:

Create and look up accounts using the AS400 system

Verify medical insurance and/or pharmacy benefits/ collect retail payment and apply credit card payment

Receive mail deliveries and distribute, write reship and track shipments

Handle refills on medical maintenance supplies and medicine

Track inbound and outbound calls using Excel (40 outbound calls daily)

Help potential new customers with supplies they may need

Measure patients for compression and DME (height and weight)

Make sure all vendors and visitors signed in

Communicate through emails,

Transfer calls to correct departments

Upgrade Diabetic pumps

Accomplishments:

Regained ten old patients. CEO and managers complimented me on my hard work

Skills:

Goal Oriented

Great telephone etiquette

Positive attitude

WOW factor with my abilities

Problem solver, trouble shooting

Kitchen Manager

Chipotle Mexican Grill - Hauppauge, NY - September 2011 to May 2014

Responsibilities:

Prepare prep sheets to let the next shift know how much food to prep and estimated to cook according to projected sales

Make sure the food safety checklist is completed daily while checking hot and cold temperature

Set daily, weekly, monthly goals to improve labor and food cost

Conduct orientation

Train and develop other coworkers

Process food orders weekly

Conduct weekly inventory

Assign the crew to right stations to increase productivity

Accomplishments:

County Certificate for sanitation and proper food handling/ Promotion to Kitchen Manager

Skills:

Closing audits

Time management

Handling vendor orders and deliveries

Cashier

Carvel Ice Cream –Naples, FL- August 2009 to May 2010

Responsibilities:

Opening store, defrosting ice cream flavor, take cake order, decorating cakes, sanitizing and creating delicious treats.

Customer Service Representative

Jo-Ann’s Fabrics and Crafts – Naples, FL- August 2007 to April 2008

Responsibilities:

Count out till

Set up new displays for sales/ seasons, over-night stocking and decorating

Check guest out at register and handle returns and exchanges, sign guest in for craft shops

Accomplishments:

Top seller throughout time of employment

Customer Service Representative

Health Center for Better Living – Naples, FL- May 2007 to August 2007

Responsibilities:

Taking inbound and outbound phone call for natural supplement catalog orders

Up sale new products

Place orders for America mint coin collection

Cashier

Mc’ Donald’s –Naples, FL- May 2006 to January 2007

Responsibilities:

Open / close store, take customer food orders from drive-thru and front counter

Put away deliveries, dishes, sweep, mop and sanitize

Cashier

Publix – Naples, FL- June 2005 to March 2006

Responsibilities:

Count till, clean area, check customers out, handle go back

Customer Service Representative

Jc’ Penny’s – Naples, FL- June 2004 to January 2005

Responsibilities:

Count out tills for all departments and distribute accordingly

Take catalog orders for furniture, home goods, and clothing

Look up invoice numbers for order in computer, find in warehouse, verified all items before give products to customers

Handle returns and exchanges, gift card

Make change for all departments

CERTIFICATIONS

Medical Billing and Coding

Lorenzo Walker Institute of Technology -Naples, FL 34109

December 2010 to Present

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