Customer Service Administrative Assistant

Daniel García

*** ******* **. ** **** TX, ***** cell 915-***-**** acvnh7@r.postjobfree.com

Objective

Obtain a position to provide technical engineering support and assistance and where creative problem solving skills can be applied.

Education

DIPLOMA MAY/1999 BEL AIR HIGHSCHOOL

ASSOCIATES MAY/2010 EL PASO COMMUNITY COLLEGE

Associate of Arts (Pre-Engineering)

BACHELORS GRADDATE DEC/2015 UTEP

Bachelors in Industrial Engineering

Six Sigma Green Belt Certified by Institute of Industrial Engineers

Skills & Abilities

Proficient with Microsoft Office

Word, Excel, PowerPoint

Bilingual (English, Spanish)

Good Customer Service Skills

Administrative Assistant

MINITAB (is well suited for instructional applications and is can be used as a primary tool for analyzing research data.)

ARENA (entry level) (discrete event simulation describes a process with a set of unique, specific events in time.)

SAP (entry level)

AutoCad (entry level)

Experience

CUSTOMER SERVICE REPRESENTATIVE GC SERVICES 2000-2010

Provide general information about services offered

Provide information on how to use products

Make outbound calls for problem inquiries and resolution

Log in and direct information to proper department

SERVICE SUPPORT GC SERVICES 2010-2015

Monitor incoming call traffic

Report and track system issues

Sell products and keep track of small business accounts

Create templates for response letters

Open trouble tickets for escalated issues such as

1.Line/Routing Issues

2.Circuits down

3.Equipment issues

INTERN INFINITO LOGISTICS AUG-DEC 2015

Applied Six Sigma and Lean Manufacturing Tools and Methodologies

5S (material handling)

Sort - Redesigned facility layout and used the U shaped flow design to facilitate product flow of receiving and shipping products within facility

Straighten – provided proper physical arrangement of workstations, products and storage areas, implemented visual controls

Standardize – standardized activities and process sequences

DMAIC ((for analyzing system process)

Design and Analysis of Experiments

Statistical quality Control Charts

Time studies – used to rate performance at work station

Line Balancing – used to standardize handling of different products

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