Barry Jones

425-***-**** acvngy@r.postjobfree.com

linkedin.com/in/barryejones

Retail Operations Training & Readiness Consulting

Inspiring leader of people with over 20 years of retail, information technology, operations experience; leads transformative change in organizations and high-profile projects that drive sales and operational efficiencies. Builds and executes strategic plans that deliver exceptional customer experience. Provides operational thought leadership to ensure maximum return on investment through effective planning.

Key Accomplishments

ü Developed strategy for policies and procedures for Microsoft Stores

ü Produced and implemented training and development for IT/Point Of Sale in stores

ü Managed two $100M Wal-Mart retail stores

ü Planned and negotiated investment projects up to $36M

ü P&L accountability surpassing $200M annually

ü Rebuilt company culture, impacting 192 call center employees

PROFESSIONAL EXPERIENCE

Microsoft Corp (Bluehawk Consulting) Redmond, WA 2009 to 2016

American multinational technology company.

Consultant

Recruited by Corporate Vice President of Marketing and Retail Stores to lead Strategic Initiative: Spearhead the launch of 100+ new Microsoft retail stores integrating store operations with technology solutions at the corporate and store level.

Led the strategic plan to expand Microsoft into the retail market, driving a new store concept in the first 25 stores; developed training and established operational procedures.

Supported 105 retail stores representing over $1B in sales enabling Microsoft Stores to scale globally.

Assumed leadership role, overseeing 20K square foot distribution facility and warehouse while managing project teams dispersed nationally and globally.

Appointed by the senior executives (COO, CVP) to drive special projects and initiatives designed to drive costs down, deliver efficiencies and motivate sales associates through on-demand training and readiness.

Delivered end-to-end consulting on systems requirements, phone activations, system training, documentation, and resolution of daily project issues.

Comdata, Inc. Louisville, KY 2005 to 2009

Payment processing company providing services to major US industries.

Director, Third Party Sales (TPS)

Promoted to Director within the first year responsible for managing partners, training, business development and third party sales for six key accounts that produced $10M in annual revenue.

Managed key TPS accounts valued at $45M in annual sales revenue.

Created and improved client training of systems and card development process, yielding 13% increase in sales, 44% margin spike and client retention.

Guided implementation for corporate-wide card installation system for 60 accounts, integrating systems into Point of Sale in each client location.

Fort Knox National Elizabethtown, KY 2004 to 2005

Payment processor for large-scale banks and credit card companies.

Inbound Call Center Manager

Oversaw 24/7 inbound call center operation including team of 11 Managers and 192 Customer Service Representatives.

Strategically led team in generating $164M in Automated Clearing House (ACH) payments per year; ensured high call quality metrics were met.

Hired new Management team and drove cultural shift in company work environment.

Kraft - Nabisco Louisville, KY 2002 to 2004

American manufacturer and market leader in food and beverage.

District Operations Manager

Supported over 200 retail stores producing between $10M-$15M in annual revenue.

Created sales forecasts, schedules, and client displays to drive product sales.

Managed $3M payroll and expense budget and team of 43 Field Sales Representatives.

Wal-Mart Bentonville, AR 1986 to 2002

American multinational retail corporation

Promoted through various leadership roles in field operations, information technology, new store development and human resources over 16 years of tenure.

Co-Manager (1998 – 2002)

Responsible for $100MM store P&L, sales and margin attainment, customer service excellence, leadership and staffing (1500 FTE) for the Supercenter location. Drove operational efficiencies, merchandising plans and seasonal growth strategies across grocery, general merchandise, outsourced kiosks, seasonal departments, jewelry, optical, shoes and pharmacy.

Developed sales, inventory, payroll and departmental forecasts with delivery goals for over 100,000 SKU’s.

Executed corporate directives for merchandising and planograms with local merchandising plans for regionally specific consumer products.

Forecasted and adjusted human capital plans for all aspects of store support in a 24x7 environment.

Presented with the Sam M. Walton award for highest sales volume in region for 225,000 Sq. Ft. store.

Regional Personnel Manager (1996-1998)

Accountable for all personnel changes, coaching, performance reviews and development for 3 states, 110 locations and 17,000 associates at the operational level. Responsible for all management training activities, promotions, and leadership performance coaching.

Successfully led and defeated the first union activity in Wal-Mart Stores operationally.

Determined deficiencies and solutions for operational misses at each geography.

Developed the district/regional management on appropriate human capital disciplinary actions.

Senior Operations Coordinator

Appointed to lead system training and materials for store operations by the President of Wal-Mart Stores. Led SWAT team for remediation of store operational deficiencies bringing them back to standard operating practices.

Created and led development meeting to ensure ROI on IT investments.

Owned training documentation sign-off for store operating procedures and compliance standards.

Store Operations and Personnel Manager, Buds Division

Selected all Management for 60 locations.

Created and installed the technology item file for 15,000 SKU’s.

Developed the POS software strategy for all Bud’s stores.

Field Support Manager

Project Management Team Leader

Store Planning Systems Project Coordinator

Assistant Store Manager

EDUCATION & PROFESSIONAL DEVELOPMENT

Business Management, Murray State University

Trainings

Walton Leadership Institute I & II, Six Sigma Green Belt

Oz Principle, Harvard Negotiation Workshop, Dale Carnegie

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