Diane A. Murphy

*** **** **. ********, ** ***** - 763-***-**** (Cell) acvnb6@r.postjobfree.com

OBJECTIVE:

Warranty Administration, Administrative or other clerical work.

EDUCATION:

Delano High School Class of 1967

Warranty Claims Training & Vehicle Service Contract Training 10/00 Work mandated

RETIRED: 09/30/2015

EXPERIENCE:

09/1999 – 09/2015

Luther Hopkins Honda

Warranty Administrator

Closing Repair orders

Verify Factory, or extended Warranty

Submitting Warranty Claims

Use Reynolds & Reynolds computer software

Post weekly Warranty statement & balance Warranty Schedule

Back-up File clerk, Cashier, & Receptionist

Assist Service & Parts Director

Assist Day & Night Service Managers

Various updates & office duties

05/1999 – 08/1999

Delano Quick Shop

Customer Service & Deli Service

Assist Customers

Closed shift by counting registers, making deposits, ordering change, & printing end-of-shift reports

Received & delivered messages for fuel oil orders

General store duties (cleaning, stocking, receiving & verifying deliveries)

Sanitary preparation of food products

Prepared food orders to customer specifications

03/1997 – 04/1999

Rudy Luther’s Hopkins Honda

Used Car Billing

Began as PT Night Receptionist, promoted to FT Service Appointments, promoted to Used Car Billing

Answered phones & received messages

Transferred phone calls to appropriate party

Set Service appointments for Day & Night shifts

Completed Billing process for used vehicles that were sold to customers

Calculated commission percentages for Sales people

Applied for new titles, license plates, & tabs

Diane A. Murphy

107 Hill St.

Montrose, MN 55363

References:

Shelly Wiles

Warranty Administrator

Rudy Luther Toyota

633 10th Avenue

Hopkins, MN 55343

952/935-3622

Roger Connolly Parts & Service Director

Luther Hopkins Honda

250 5th Ave S

Hopkins, MN 55343

612/845-2365

Joan Fletcher

Former Office Controller (Hopkins Honda)

11120 39th Avenue North

Plymouth, MN 55441

763/553-1277

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