Sales Customer Service

Brandy Watson

*** **** **** ****** ******, MO ***76

660-***-**** *************@*****.***

Manager

Experienced in All Aspects of Business Logistics

Use sales, marketing, and business development to hire and direct employees, set goals, and provide insights to achieve goals. Manage operations and work with partners to provide customer service. Collaborate with management and employees. Grow sales.

CORE COMPETENCIES

Staff Coaching Employee Evaluation Customer Relationships Enhance Processes Sales Metrics

Team Management Data Analysis Statistics & Trends Sales Strategies Issue Resolution Inter-division Communication Account Management Employee Mentoring Drug Screening

EXPERIENCES AND ACHIEVEMENTS

JACK COOPER LOGISTICS, Kansas City, MO

Director of Transportation Network, 2015-Present

Build relationship between divisions. Lead, develop, coach, counsel, provide feedback, and evaluate employees while ensuring fairness and consistent treatment. Directed sales representatives.

Enhance current work tools, metrics, and processes to maximize opportunities. Track industry data, statistics, and trends. Managed lanes for transit from Canada to U.S. dealers.

tIncreased accepted loads and decreased empty backhaul miles to insure efficiency.

tIntroduced new company and brought more than $1 million in sales in first four months.

tSales representative grew territory more than 200% under management.

tOpened communication between Jack Cooper Transport and Jack Cooper Logistics.

MCNUTT AUTOMOTIVE LOGISTICS, Lowry City, MO

Sales Manager, 2004-2011 and 2012-2015

Managed accounts to establish and maintain strong business relationships. Planned and executed strategies for maximizing sales across all business segments. Interviewed, hired, disciplined, and documented employee performance. Coached and mentored sales representatives. Provided metrics for sales and business development.

tLed sales development and maintained business including answering phones, creating orders, processing office moves, and answering customer questions during transition and jobs elimination as a result of acquisition between McNutt and Metrogistics.

TRUCKMOVERS, Independence, MO

Driver Manager, 2011-2012

Monitored 125 drivers by location, arranged random drug screens, and documented issues. Calculated driver pay. Arranged travel for drivers. Resolve issues to ensure efficiency. Reconciled end-of-year tag renewal and replacement. Coordinated delivery pickup and drop off schedules and recorded important information about delivery process.

EDUCATION

Bachelors of Arts, Human Resources and Management

Associate of Arts, Business Administration

Columbia College, Columbia, MO, 2016

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