Customer Service Technical Support
Resume:
Curriculum Vitae
Name: Benjamin R Collins
E-mail :
************@*****.***
************@*****.***
Mobile: 803-***-****/
Address :
Barnwell SC 29812
Personal Data
Date of Birth : 23th Oct 1976
Gender : male
Nationality : Indian
Marital Status : Married
Languages Known
ENGLISH
HINDI
Telugu
Hobbies
Listening to music, Net Surfing, Reading Books,
OBECTIVE
Seeking a position as the Technical Support Representative where my education and professional expertise skills can benefit your company.
PROFILE Summary
Technical Professional with 3 years of IT experience including two years as Helpdesk on the client sites and two years within AT&T Second Tier Support team at the Call Center. I have dept knowledge of troubleshooting hardware and peripherals; install and update OS on Windows, and third party programs. Familiar with network transporters such as NIC, modem, routers, switches, hubs and as well as wireless configuration and smart phones. Excellent knowledge of Microsoft applications, such as office suites, client emails and sever application. I am proficient in installing and troubleshooting most major software applications. Quickly adaptable and able to multitask in the changing technical and Managerial atmospheres that are common in today’s marketplace.
Key Skills
Excellent in Computer Hardware and software
Wireless network configuration and smart phones.
Windows NT, 98, 2000, XP, Vista and 7.
Linux OS
Network transporters: NIC and protocols and DNS and IPS and routers and switches.
Strong knowledge of protocols : TCP, IP, DNS, SMTP, POP and FTP
Advance understanding of Proxy Server.
Securities suites: MacAfee, Norton and A vast.
Hardware and software securities.
Client emails: Outlook, Mac mail and thunderbird
Remote access technologies (VPN, dial-up, terminal services)
Basic UNIX and HTML and Java Script.
Experience
Working for IBM from April25th 2012 to March 2016
As Technical Support Analyst. For US, UK, Australia and New Zealand
Job Description: Trouble shooting and Password resets for Lotus Notes, and AT&T. Deal with both Desktop and Laptop
Trouble shooting for both Wired and Wireless Networks.
Trouble Shooting, Installation and Un installation of Ms Office.
PAST WORK EXPERIENCE
Organization : Dell International Pvt Ltd
Designation : Resolution Expert
Duration : December 2007 to Oct 2011.
Process : Canada Customer care & US EPP Care
Job responsibilities : Responsible for providing support for customers on operation or maintenance of Dell products. Assist customers by diagnosing problems, and providing resolutions for Customer escalation issues. I take escalations for issues that aren’t resolved at lower levels. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex Customer issues in addition to effective communication skills.
Organization : Aegis BPO
Designation : Customer service Associate
Duration : March 2004- Nov 2007
Process : AT&T, BellSouth, Dish network & Direct TV
Job Responsibilities : Providing Solutions to customer queries. Commit to the complete servicing and overall handling of customers accounts and taking responsibility of work properly completed. Mentoring new CSR's on the floor.
EDUCATION
Perusing MBA in IT Systems
Specialization in IT Systems
Affiliated to Madurai Kamraj University
BCA from CMJ University Meghalaya 2012
ACHIEVEMENTS
Given 2+ rating in IBM for the year 2011-12
Was selected as the User’s Most Appreciated Analyst in the Process, for getting maximum number of appreciations from the users. In IBM
Was selected as the best performer in Dell, and was also selected for backup for Q.A.
Date : Benjamin R Collins
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