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Nursing Home Customer Service

Location:
Silver Spring, MD
Posted:
July 12, 2016

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Resume:

Pamela C. Harvey

*** ****** ****

Eure, N.C. ****5

252-***-**** (cell)

acvn3g@r.postjobfree.com

OBJECTIVE

To obtain a position as a Nursing Home Administrator

PROFILE

Personable, diplomatic, licensed Nursing Home Administrator, with over 25 years experience in long-term care. Served eight years as Executive Director in skilled nursing home facility. Nursing Home Preceptor for the State of North Carolina, Accustomed to exercising confidentiality with sensitive information. Strong history of operating facility in compliance with state and federal guidelines. Strict adherence to established policy, procedures and systems. Fiscally responsible, contained costs to remain in set budgetary guidelines. Effective leader and communicator, established goals consistent with mission statements and empowered staff through re-education, demonstration and accountability.

PROFESSIONAL EXPERIENCE

Executive Director Down East Health and Rehabilitation Center (Gatesville, NC)

Directed, coordinated and implemented the management plans of facility

Established goals with Department heads, defined standards of performance, evaluated performance, measured progress and performed periodic reviews

Conducted meetings insuring adequate staffing, quality assurance (QAPI)

Interviewed and approved hiring of personnel

Managed records and licensing standards and requirements.

Created positive community and resident relationships

Networked to build customer base and assess community resource potential

Directed and monitored department progress in care, labor, census supply, cash collection and teamwork attitude

Reviewed incidents and accident assure appropriate interventions are in place

Maintained all appropriate licensing and notified boards prior to licenses expiration

Down East Health and Rehabilitation Center (Gatesville, NC )

Administration in Training October 2007 - March 2008

Business Office Manager March 1999 - Sept 2007

Business Office Asst. Manager March 1997 - March 1999

Medical Records/Central Supply October 1994 - March 1997

Certified Nursing Assistant October 1991 – October 2004

EDUCATION

Roanoke Chowan Community College, Ahoskie NC

Business Administration, Associates Degree

Licensed Nursing Home Administrator (LNHA) Preceptor

SKILLS SUMMARY

Administration

Marketing

Microsoft Word

Excel Spreadsheets

General Office Skills

Report Preparation

Customer Service

AFFILIATIONS

Active Member of the Chamber of Commerce, Gatesville NC

Active Member of Taskforce, Gatesville NC



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