Technical Support Manager
Resume:
CURRICULUMVITAE
Erick Macharia Kamau
• Personal details, Education, Employment
Records, Referees, Practical Knowledge.
*************@*****.***
© 2016
ERICKMACHARIA
KAMAU
- CURRICULUM VITAE -
First name: Sur. Name: Middle:
ERICK KAMAU MACHARIA
Nationality:
KENYAN
Sex:
MALE
Height
6.1 FT
Weight
85 KG
Marital Status:
SINGLE
PERSONAL DETAILS:
Address: 1) #7/26 BF Homes, Paranaque. Manila-Philippines. 2) Plot #16 New-don Holm /Nairobi-Kenya
Telephone No. (A)+63-949-***-**** ->(Viber/Whatsapp), (B) +63-02-998-**** Email ID : *************@*****.***, ************@*****.*** Passport No : A11 87 173
Kenyan National Id No : 24 53 53 81
G-Plux (G+) https://plus.google.com/+ErickBestXtrovert LinkedIn https://www.linkedin.com/in/erickbest-xtrovert-14831a108 POSSIBLE JOB POSITIONS (NOT LIMITED TO):
1. Computer engineer
2. Computer network
specialist
3. Computer programmer
4. Computer support
5. Computer trainer
6. Database developer.
7. Database Analyst
8. Database Manager
9. Data processing
Specialist
10. Desktop publisher
11. Graphic designer
12. Computer Scientist
13. Video game developer
14. Web developer
15. Webmaster
16. Website designer
17. Multimedia developer
18. Illustrator
19. IT Manager
20. Corporate Trainer
21. Technical Operations Research Analyst
22. Computer Systems Administrator (CSA)
23. Software/Apps Developer
24. Computer Systems Development Analyst
25. Research Analyst (Financial)
26. Geographic Information System Specialist
27. IT Project Manager
28. Art Director
29. Software analyst
30. Systems architect or analyst
31. Information Specialist
32. Computer Systems Specialist
33. Security Intelligence Service positions Strategic Planner 34. Telecommunications specialist
35. E-Commerce specialist
36. Network architect
37. College/High school ; Computer/French Teacher
38. FRENCH/ENGLISH Translator/Teacher/ IT Technical Support. 39. SERVICE DESK Analyst/Specialist.
40. Charity Fundraiser.
41. Business intelligence analyst.
42. Software Quality Assurance (QA) Tester.
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KNOWLEDGE OF LANGUAGES:
LANGUAGE READ WRITE SPEAK UNDERSTAND
EASILY
Not
Easily
EASILY
Not
Easily
EASILY
Not
Easily
EASILY
Not
Easily
ENGLISH yes - yes - yes - yes -
FRENCH yes - yes - yes - yes -
SWAHILI yes - yes - yes - yes -
SPANISH yes - yes - - yes yes -
EDUCATION:
ST. MARY’S HIGH SCHOOL High School Diploma TANZANIA NAIROBI AVIATION COLLEGE
Diploma in Electronics
Engineering.
KENYA
ALTRANS Int’l. LANGUAGE CENTER
French Language Proficiency
Certificate
KENYA
AMA COMPUTER UNIVERSITY
Bachelors of Science Degree in
Computer Science.
PHILIPPINES
LIST OF PROFESSIONAL ACTIVITIES IN CIVIC, PUBLIC OR INTERNATIONAL AFFAIRS:
- KENYA NATIONAL CULTURAL AMBASSADOR with the BOMAS of KENYA and the Ministry of Tourism Gov. of Kenya.
- Crowned: MR. EARTH KENYA (2005-2012). With Ministry of tourism Gov. of Kenya and V.B COLLEGE
- KENYAN ENVIRONMENTAL CONSERVATION AND NATIONAL HERITAGE TEAM LEADER with Kenya Wild Life Services. LIST OF ANY SIGNIFICANT PUBLICATIONS WRITTEN:
THE BEACON MAGAZINE (Qtrs)
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SUMMERY:
As of 2016: Extensive 14 years of professional IT experience, out of which 9 years in Technical support Representative and Managerial related works.
Native French and English speaker
TECHNICAL SKILLS/QUALIFICATION SUMMERY:
SKILLS YEARS OF EXPERIENCE PROFICIENCY (1-5) LAST YEAR USED French Language Native Language 5 2016
English Language Native Language 5 2016
CSR/TSR 9 5 2016
IT Manager/Team
Lead
5 5 2015
Software analyst 3 5 2016
Art Director 4 5 2016
FRENCH/ENGLISH
Translator/Teacher
7 5 2016
Charity Fundraiser 6 4 2015
Computer
programmer
8 5 2016
Web developer 8 5 2016
Database Manager 6 5 2016
Graphic Designer 8 5 2016
Corporate Trainer 5 5 2014
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EMPLOYMENT RECORD:
NAME OF EMPLOYER: TYPE OF BUSINESS: POSITION HELD YEAR CGI GROUP INC ( CANADA ).
Information Technology and
Business Process Services for
Government and Industries
FRENCH - System Analyst/
Information Technology
Technical Support/
Service Desk -
2015-2016
RESPONSIBILITIES
I. Evaluate system potential by testing compatibility of new programs with existing programs. II. Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries III. Provide thorough and positive customer support and problem resolution IV. Engage the right resolver group and drives the resolution actions V. Resolves network connectivity and other Windows related issues pertaining to hardware and software errors.
VI. 1st line troubleshooting support for IT related issues for laptops, PCs and printers, etc. VII. Basic Active Directory knowledge: Creating accounts, resetting password, create groups, etc. VIII. Assist management in project development and training new employees on job protocols IX. Evaluate expansions or enhancements by studying work load and capacity of computer system. X. Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
XI. Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
XII. Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
XIII. Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
XIV. Place software into production by loading software into computer; entering necessary commands. XV. Place hardware into production by establishing connections; entering necessary commands. XVI. Maximize use of hardware and software by training users; interpreting instructions; answering questions.
XVII. Maintain system capability by testing computer components. XVIII. Prepare reference for users by writing operating instructions. XIX. Maintain historical records by documenting hardware and software changes and revisions. XX. Maintain client confidence and protects operations by keeping information confidential. XXI. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. XXII. Contribute to team effort by accomplishing related results as needed. XXIII.Types of FRENCH - ENGLISH IT-Technical Support: a) Voice: These are the calls received.
b) Non-Voice: Through emails, portals, voice-mails and/or chats. c) Monitoring and processing up to completion all incidents and Requests/Work-orders by a defined ticketing system coupled with fluency in English and French Languages. 6 P a g e
WDC (MESHURAP Intl. Inc.)
International Trade Fairs And
Exhibitions, Web Designing And
Development, Graphic
Designing, Awards And Trophies
Curving/FRENCH SYSTEM
SUPPORT & CONSULTANCY
ART DIRECTOR / DEVELOPER,
Computer Programmer, IT
Manager/ FRENCH - ENGLISH
Translator/Trainer/interpreter/
L1&L2 Technical Support /IT-
TECHNICAL SUPPORT -System
Analyst, Team Leader
2006 - 2016
RESPONSIBILITIES
I. Ensure that program activities operate within the policies and procedures of the organization. II. Ensure that program activities comply with all relevant legislation and professional standards. III. Develop forms and records to document program activities. IV. Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization. V. In consultation with the Executive Director, recruit, interview and select well-qualified program staff VI. Implement the human resources policies, procedures and practices of the organization VII. Ensure that personnel files for the program are properly maintained and kept confidential VIII. Establish and implement a performance management process for all program staff IX. Engage volunteers for appropriate program activities using established volunteer management practices X. Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
XI. Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
XII. Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
XIII. Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
XIV. Place software into production by loading software into computer; entering necessary commands. XV. Place hardware into production by establishing connections; entering necessary commands. XVI. Maximize use of hardware and software by training users; interpreting instructions; answering questions.
XVII. Receive inbound issues or requests from client business users, end users and third party organization. XVIII.Accept and processes inbound incidents or requests via phone, email, portal or chat. Types of FRENCH - ENGLISH Technical Support:
a) Voice: These are the calls received and face to face conversations.. b) Non-Voice: Through emails, portals, voice-mails and/or chats. c) Monitoring and processing up to completion all incidents and Requests/Work-orders by a defined ticketing system coupled with fluency in English and French Languages. 7 P a g e
SPOT YOUR SIGN.
Signage, Indoor/Outdoor,
Contractors.
Senior Graphic Designer -
FRENCH TEAM
2008
RESPONSIBILITIES
i. Create new and original designs from scratch for brands based on client specification, needs and brand image
ii. Supervise projects to ensure that all materials ordered arrive upon agreed time and are in good shape to obtain maximum results
iii. Make sure that job deadlines are met in due time, ensuring that job quality is nothing short of the best iv. Create and maintain files for all creative assets and resources, such as software, art materials, and special fonts, which are needed for record keeping and referencing v. Evaluate and manage production resources to enhance high productivity and allocations vi. Facilitate product campaigns and marketing via emails, micro-sites and other landing pages to boost client to customer interactions
vii. Liaise with other members of the graphic design team to maximize creativity and excellence in performance and delivery
viii. Supervise and mentor design staff on project execution, and submit performance report on assigned projects to the executives for appraisal.
KAR DESIGNS
Art And Graphic Designing,
Indoor/Outdoor
Advertisements / Web
Development
Senior Graphic Designer / Web
Developer
2007
RESPONSIBILITIES
I. Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply your expertise to many interesting technical problems. II. Strong understanding of UI, cross-browser compatibility, general web functions and standards. III. Planning and delivering software platforms used across multiple products and organizational units. IV. Expertise and hands on experience with Web Applications and programming languages like HTML, CSS, JavaScript, JQuery and API's.
V. Deep functional knowledge of design experience with Web Services (REST, SOAP, etc ..) VI. Strong grasp of security principles and how they apply to E-Commerce applications. 8 P a g e
PROVIDE INTERNATIONAL
(K.O HEADQUARTERS)
- Registered Non-Governmental
Organization
- CHARITY/Humanitarian
organization.
Asst. Graphic / Web Designer
and Developer, System
Analyst, Computer
Programmer/ FRENCH TEAM
LEADER
2006 - 2008
RESPONSIBILITIES
I. Evaluate expansions or enhancements by studying work load and capacity of computer system. II. Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
III. Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
IV. Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
V. Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
VI. Place software into production by loading software into computer; entering necessary commands. VII. Place hardware into production by establishing connections; entering necessary commands. VIII. Maximize use of hardware and software by training users; interpreting instructions; answering questions.
IX. Maintain system capability by testing computer components. X. Prepare reference for users by writing operating instructions. XI. Maintain historical records by documenting hardware and software changes and revisions. XII. Maintain client confidence and protects operations by keeping information confidential. XIII. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. XIV. Contribute to team effort by accomplishing related results as needed.
• V.B COLLEGE
NAIROBI-KENYA
• MINISTRY OF TOURISM
GOV. OF KENYA
Kenya Cultural Ambassador
Team/ Fashion And Modeling
CROWNED Mr. EARTH KENYA. 2002 - 2012
RESPONSIBILITIES
I. Spend the majority of your time with front line teams listening to issues and encouraging the raising of concerns.
II. Organize fund-raising events on on behalf of the Orphans and widows in the community. III. Review the underlying themes of the annual staff opinion survey and ensure that management actions are focused in the right areas.
IV. Join the general medical outreach program twice a week traveling to schools, care centers, and disadvantaged communities to do awareness presentations about HIV/AIDS, as well as conducting basic 9 P a g e
health check-ups.
V. Prepare a monthly report of issues arising from front line meetings which need decisions/ownership by the Executive Directors of the Trust.
VI. Prepare an annual report on cultural change to be presented at a Public Trust Board Meeting. VII. Work with staff side representatives to develop a partnership that is focused on supporting staff to raise concerns.
VIII. Develop an appropriate network of champions within the organization that can encourage staff and give staff confidence to raise concerns.
IX. Feedback soft intelligence and any concerns that might lead to underlying issues to the Principal. X. Help to generate an operational leadership culture that is open, welcomes challenge and responds quickly to issues raised.
XI. Review the governance infrastructure (such as incident reporting) that supports staff to raise concerns. MOHAZO CENTER LANGUAGE TRAINING CENTER
French/English Teacher /
In-House/Private FRENCH
Teacher
2001 - 2002
RESPONSIBILITIES
I. Understand the difficulty of language acquisition and display a love of teaching and a passion for the FRENCH language that serves to motivate and encourage students. II. Create syllabus for each of the courses assigned. III. Plan with other members of the department for sequential curricula, with each year’s course of study building upon previous year’s work and building toward the following year’s work IV. Plan, initiate and guide the study of units of study in French which involve speaking, listening, writing, and reading
V. Create assessments (including comprehensive semester exams), evaluate those assessments, and promptly grade those assessments and each student’s other work (assignments, presentations, etc.) VI. Keep current each student’s attendance and grades. VII. Foster thought, discussion, reading comprehension, linguistic analysis, a consistent work ethic, French skills, and a desire for learning and excellence
VIII. Communicate regularly and constructively with peers, administrators, students, and parents IX. Contribute to the total upper school program.
X. Contribute to the Foreign Language Department in its deliberations and collaborative efforts XI. Meet deadlines on time
XII. Fulfill other duties as assigned.
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Practical Knowledge
SOFTWARE: (GRAPHICS / WEBS /
ANIMATIONS)
HARDWARE: (GENERAL) COMPETENCY
COREL SUITES (All versions) Corel
Draws,
ADOBE SUITES (All
versions ) Illustrator,
Photoshop, Flash, Dreamwearver,,
Fireworks,
Flash V-Encoder.
PROGRAMMING LANGUAGES
AND SCRIPTS:
PHP, Java, C++, Javascript, CSS,
jQuery, XML, HTML, HTML5, SQL,
MySQL, MSSQL, JSP, Asp, Java
ME, C#, Visual Basic, CISCO
Networking., CSS, Visual Basic,
SVG, jQuery SGV, Wordpress,
Drupal.
DATABASE MANAGEMET/Sys
(All types)
PhpMyAdmin, Oracle Database,
MySql, Cassandra, Hadhoop,
X/Wamp, MS
Access.
3D MAX,
SAP
Visual Studio,
BLENDER,
NETBEANS,
ECLIPS,
QUARK,
MS-OFFICE APPLICATIONS &
MS PROJECT, TOOLS NETWORKING
UTILITIES
PC / TRACTOR / VIRTUAL D-Jay.
PINNACLES,
SONY VEGAS, NETBEANS,
VISUAL STUDIO,
U.V-Studio, ADOBE PREMIER-S.
COOL EDIT-FRUITY LOOPS,
NERO,
FLUKE Application-Fiber Optic
testing tools. SIGMA, ITSM, ACTIVE
DIRECTORY, EXCHANGE, LOTUS
NOTES, BROKINTA, NHO100,
ALLSTREAM, GOOD Inc., IDManager,
SYSTEM I and more...
IT EQUIPMENTS: CPU
upgrades and Maintenance,
Point-0
Assembling,
Quality Specks Testing.
PRINTERS (Indoor/Outdoor)
XEROX/ Photocopy
Machines,
SCANNERS,
Binding,
Laminations,
Removable Discs,
ELECTRONICS
Radio/TV Repairing.
DVD/CD Reader,
ANTENNA Inst,
Electrical Wiring / Mobile
Phones.
Multilingual fluency in
French, English, Spanish,
Swahili(KENYA), Kikuyu
and Lingala.
(Software/Hardware),
These are the tools that I
have been able to use
throughout my career and
I have acquired enough
knowledge to handle all
that they entail and
proficient in a range of
computer systems,
languages, software
development tools,
software testing tools,
methodologies and
software engineering
skills.
In Graphics: I do
Simple, Complex and
Multi-Structural
Layouts.
In WEB Designing: I do
Simple Sites, Dynamic,
Wordpress, Drupal, E-
commerce, Forums, Blogs.
In Animations: I do 3D
Animations, Animated
GIFs and Flash Intros
(For WEB) Video editing
(Musical,
Functions and
Ceremonies) etc…
In Driving: I drive 2-
4WDV.
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References
FULL NAME FULL ADDRESS BUSINESS OR OCCUPATION
Sir. Alain Mpetsy POBOX: 456**-*****/NAIROBI KENYA. (Muthaiga) CEO, Alaintrans-links/India Mrs. Alice Kamunge POBOX 6758 00200/ N.K (Emperor Plaza) Dir. VERA BEAUTYCOLLEGE Mr. ALBERT N MWANGI. POBOX: 531**-*****/ N.K (Nairobi-Kenya) CEO: World of Designers Circuit Additional References available upon request
Contact this candidate