Sales Representative, Customer Service
Resume:
YVETTE M. POWELL
High Point, NC 27265
acvn1k@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Over 15 years experience in the areas of customer service, sales, marketing, contract negotiations, public relations, and employee relations. Dependable, efficient, hardworking and strives for excellence with great communication skills, ability to work well with others, in both supervisory or support staff roles. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients.
PROFESSIONAL EXPERIENCE
Guilford County Public Schools March 2010 - Present
High Point, NC and Greensboro, NC
Substitute Teacher
Prince George’s County Board of Education August 2008 - March 2010
Upper Marlboro, MD August 2000 - June 2001
Substitute Teacher
As a Substitute Teacher, I manage classrooms from the elementary level through and including the high school level. I come into a classroom at a moment’s notice and maintain the continuity of education. At times, I provide on the spot counseling to wayward youth, while maintaining an orderly class environment. I implemented a customized communication strategy based on student’s needs. In doing so, I gain student cooperation and respect for an improved academic environment.
Duties also included communicating with administrators and teaching staff.
Macy's August 2008 - November 2009
Pentagon City Mall
Arlington, VA
I promoted and sold fine jewelry such as diamonds, emeralds, rubies and pearls. Often times, I received letters for exhibiting very good customer service skills. As a result, I was given Macy's star service awards within approximately six months. I started out as a full-time sales associate and later changed to a part-time sales associate.
OMNI Entertainment, Inc., Bowie, MD March 2002 - September 2008
Owner/President
Executive Produced and managed my client, Daniel Austin's live recording from organizing the event to ensuring that the CD entitled "On My Mind" was in stores and on the radio around the country.
I managed, promoted, and marketed musical artists and projects through CDs, ads, television, radio and the internet nationwide. I supervised and communicated with key people including publicist, independent radio promoters, retail promoters on details, bookings, and arrangements. I oversaw and managed the details of concert venues, a live recording for my Artist and key people to make programs a success. I also negotiated successful contracts for artists that yielded engagements for new artists.
Long and Foster Realty, Bowie, MD September 2009 - January 2011
Realtor/Sales - Independent Contractor March 1994 - December 2007
As a leading Realtor, I consistently performed in the “Top 10” out of a roster of over 100 Realtors. I earned “Rookie of the Year” in my first year of Real Estate sales only after working nine months out of a 12 month calendar year. As a Realtor, I closed real estate transactions and managed the sales process from beginning to end. I consulted and actively listened to clients to ensure their requirements were met and communicated with key players to ensure successful outcomes during transactions.
I coordinated all efforts in the real estate process including buying, selling, appraisals, inspections, walk-thrus, and settlements. I negotiated contracts to ensure best deal for clients, while maintaining communication with customers throughout entire process to ensure a successful completion.
Falcon Microsystems, Upper Marlboro, MD March 1991 - March 1993
Inside Sales Representative
As a Sales Representative, I consulted and interacted with government officials on a daily basis to provide Apple hardware and software solutions on the GSA contract. Some of my clients included high level personnel within NIH, Peace Corps, FDA, Dept. of Commerce, National Science Foundation, Dept. of Interior, to name a few. I worked closely with other team members and the Outside Sales Representative to handle issues.
I earned many rewards for my sales accomplishments, including being recognized for the highest sales volume with an all-expenses paid trip to St. Lucia in the Caribbean.
Customer Support Representative March 1990 - March 1991
I interfaced with customers to provide solutions for problems following an Apple acquisition and/or third party equipment. I researched and documented solutions to customer problems. I conducted follow-up calls to customers and was promoted to Inside Sales Representative within one year.
EDUCATION
BS Degree, Business Administration, University of North Carolina, Greensboro, NC
T. Wingate Andrews High School, High Point, NC, College Preparatory Classes, Diploma Received
License for Real Estate in the State of Maryland
Tutoring Certificate from the Literary Council of Prince George’s County, MD, Inc.
Graduate Realtor Institute (GRI)
PROFESSIONAL MEMBERSHIPS
National Association of Realtors
Prince George’s Association of Realtors
REFERENCES
Available upon request.
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