Edrea de Sousa

**** ******* **** *, **** NEW YORK, NJ 07093/ 517-***-**** / acvn1h@r.postjobfree.com / LinkedIn

software QUALITY enterprise implementations CONTENT MANAGEMENT systems

An accomplished Project Manager, with a total of 8 years of experience in SDLC (Agile/Scrum, Waterfall). Experience in the Utilities (Energy), Financial Services, Logistics, and eCommerce industry sectors. Adept at client relations and has a track record in quickly building subject matter expertise (demonstrated in SAP ISU, BI, CMS). Additional experience in Business Development (Pre Sales), Operations Strategy Development, Change Management (transitions), and Content Development.

KEY SKILLS

Project Management (Scoping, Planning, Delivery, Quality, Transitions, Execution)

Cost Estimates

Time Scheduling and Tracking

KPIs

Change Management

ITIL® V3 Foundation

Six Sigma Yellow belt

KEY STRENGTHS

Communication/Coordination Change Management

Business Analysis

Cross-Cultural Team Building (Offshore Onsite model)

Understanding business drivers

Dealing with Ambiguity

DELIVERABLES

Sales and Marketing Collateral

User Acceptance Testing

Presentations and Reporting

Storyboarding

Project Plans & Release Schedule

Transitions

Use Cases

Business & Functional Workflows

Review of Backlogs, Epics, User Stories, Use Cases & Acceptance Criteria

EXPERTISE

Track and manage schedules, budgets, scope, costs, risks, and resources along with reports/metrics/dashboards to communicate the project status using key performance indicators (KPIs).

Manage cross-functional teams including developers, testers, business analysts, network specialists, and business users to ensure that technical issues and solutions are managed in a prompt manner in an agile or waterfall software development landscape.

Appropriately manage and collaborate with customers/stakeholders (internal, external/third party) to identify their business objectives/requirements and problems, track progress, develop effective schedules.

Enthusiastically mesh cross-functional teams across the SDLC from requirements, development, delivery, release, business and sales.

Dynamically moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Credibly represent and build collateral (documents, reports and presentations) and support sales presentations and demonstrations during product launches.

PROJECT DELIVERY TOOLS AND FRAMEWORKS

+Project Portfolio Management Process : Project Charter, Project Plan, Project Governance (Approach, Scope, Time, Tasks, Risks/Issues, Team, Reports), Release Documentation, Knowledge Transitions (KT), User Acceptance Testing (UAT), PMO KPIs, Metrics

oUML, Microsoft Office: Project, Visio, SharePoint, PowerPoint decks, Excel– Charts, Pivots

oFrameworks: RACI, WBS, Strategy Formulation

+Technology Tools

oCMS: Confluence, JIRA, HP ALM/QC, SAP ISU/EWM

oLanguages: C, C#, MASM, VB.net, HTML, CSS, XML, JavaScript

oDatabases: SQL, Microsoft Access

WORK EXPERIENCE

PROJECT MANAGER at STELLIUM INC Jackson, MI January 2014 to present

Built an Automation Testing Script Suite in the SAP EWM/Supply Chain space. This reduced the testing time by nearly 60%, with almost 80% of the scope being successfully automated. This was achieved after enterprise-wide consultations with users for a logical assemblage of facts, bringing in perspectives from all functions and levels in the company, while maintaining the problem scope to provide a sustainable and successful solution.

Drove efforts for a testing automation product bundle for supply chain operations clients (product life-cycle project experience) in this management consulting start-up.

oManaged requirements capture with questionnaires, client workshops and UI/UX modelling.

oWorked on intellectual capital-including articles, whitepapers, decks, and case studies.

Ensured that clients are engaged with and seeing the value of the project, which was demonstrated and reinforced in person and via virtual interactions.

Developed high-level management reports.

Worked with the COO for strategy development for the Testing Centre of Excellence with process design.

In addition, also worked on identifying and following-up on opportunities with the business development and marketing team. This included activities participating in workshops with strategic clients and tactical outreach.

Experienced in GTM, working on RFP proposals. Recently was part of a team that won a million-dollar deal for 3 years.

Worked on Statement of Work (SOW) deliverables.

Spear-headed a corporate re branding exercise (that included a logo re-design, template creation, and website re-design).

RESULTS: Successfully increased revenue amounting to USD 1 million through new business efforts, client cultivation, and account assessment. Consistently achieved fee increases, and received regular bonus awards.

PROJECT MANAGER - QUALITY at CONSUMERS ENERGY Jackson, MI June 2015 to present (with Stellium)

Facilitated delivery, with a focus on quality, for various SAP ISU projects (related to customer web portals, billing, and transport) in this Utility leader. The project’s objective was to use data-driven insights to empower customers through tailored solutions, and meet the future energy needs while enabling efficiency, security and sustainability. This was done through programs that enabled customer pre-payment, notifications of peak pricing (while providing complex billing facilities), and provided an overall holistic view of the customer’s consumption.

Managed budgets of up to $250,000 over a large-scale multi-vendor landscape.

Ensured defect-free releases through careful planning, testing and QA efforts (delivery and communication).

Worked with business representatives with client interviews, and facilitated workshops to define the business requirements.

Analysis and creation of Program Documents supporting all phases of a Program Lifecycle(in adherence to TPM/PMO) in SharePoint.

Managed issue analysis using HP ALM and defect triages.

Collaborated with the design team, developers, testers, and business subject matter experts, to brainstorm and right-size testing (plans, content and execution) for comprehensive system and user acceptance testing and manage enhancement requests.

oGathered Business Requirements, analyzed BRD’s and FSD’s, along with collaborating with SME’s to identify high-level test scenarios.

oManage day-to-day process of managing a team of testers- working hands-on with engineers and the business users.

RESULTS: Managed multiple projects while meeting challenging deadlines and ensured a defect-free release with multiple vendor teams, while delivering by as much as $30K under budget.

PROJECT MANAGER - CHANGE MANAGEMENT at ACCENTURE Bangalore, INDIA January 2013 to December 2013

Effectively managed stakeholders in enterprise-wide transitions. Supported by the ability to adapt and work effectively with people from diverse back grounds for operational excellence using lean process optimization (and provide redesigned solutions). Lead the PMO function on a variety of projects in the Pharmaceutical, Life Sciences, and Travel & Tourism domain, playing a key-role in developing strong and sustainable relationships.

Specialized in knowledge transitions (Big 4 experience).

Internal Control & Compliance, business concepts and processes, implementation concepts and change management.

Planned projects using ITIL methodology while taking into account scope, budget, time, quality, stakeholders, risks and issues.

Supported the Program -Level Director on the delivery of projects, taking into account the stream priorities and overall project priorities.

Worked using quantitative and qualitative methods to aid in visualization of a problem.

Managed risks and issues, being able to distinguish between manageable issues and those that need to be escalated.

Supported the establishment and operation of a program level PMO, and worked in operations at a project level.

oCreated visibility for executive management by producing daily metrics & trend reporting.

Worked as a team member within a bid team to produce winning proposals.

RESULTS: Reduced manual reporting 16 hours/week using excel to automate data manipulation steps

PROJECT MANAGER - CONTENT at CREDIT SUISSE New York City, NY 2010 (with Cognizant)

Grasped the existing web-based Content Management System product’s abilities and deficiencies, and after identifying the business unit requirements, created the project and process specifications, and transformed the system from a linear storage or ‘paper-simulation’ to a more powerful 4-dimensional matrixed repository that allowed powerful object-based data usage and content search.

Worked as a Content Manager.

Documented the technical and business flow of the global cash management system.

oLed team that documented 9 end-to-end processes by conducting 45+ stakeholder interviews

Established content management policies and standards for technical users in a metadata system based on senior management requirements.

Conducted training and knowledge transfer sessions for teams across CTS, India and client teams (U.S., U.K., Singapore, and Malaysia).

RESULTS: Responsible for reducing the project delivery time from 120 days to 89 days by focusing on data governance milestones.

CONTENT MANAGEMENT SYSTEM SPECIALIST at EBAY San Jose, CA 2008 – 2010 (with Cognizant)

Developed a documentation API, which allowed developers to collaborate and connect, sharing their unique skills technical skills to the broader team. Also, ensured that project delivery confirmed with the company’s methodologies and standards. Acted as a subject matter expert for the content management system, and provided support on business or technical issues.

Participated in Scrum meetings with Business users, Business Analysts and Development Team leads

Acted as a Documentation Team Lead and Onsite Coordinator with the technical and business teams.

Worked with agile teams with regular scrum sessions to track progress, interdependencies, and risks.

RESULTS: Documented framework was among the top 5% of help items used to resolve cases.

PROGRAMMER ANALYST at DHL and INDYMAC Bank Scottsdale, AZ and Pune, India 2006 – 2008 (with Cognizant)

Using a scenario-based approach, worked with business analysts to develop clean and efficient software solutions. Keeping in mind the big-picture

Provided support as an Environment Manager and a VSS Administrator for users in the U.S.

Managed environments for core mortgage banking applications.

Analyzed business processes for a knowledge transition.

Ensured consistent data definitions were in place across portfolio functions.

RESULTS: Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime.

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION (MBA) from S P Jain School of Global Management, Singapore (2011-2012). Specialization: General Management and Technology Operations

BACHELOR OF ENGINEERING (BE) from Padre Conceicao College of Engineering, Goa University, India (2002-2006). Specialization: Information Technology

Contact this candidate