Administrative Assistant Customer Service

Shelly J. Neal

**** **** ****** ** ** #**

Hinesville, GA 31313

Phone 415-***-****

Email address: ********@*****.***

Objective

Customer Service or Administrative Support position with potential for advancement

Highlighted Qualifications

9 months of Office experience, including Reception & Record Keeping:

Experienced in Phone/Visitor Reception, Database Entry, Invoicing, Typing, Filing, Creative Design and Office Maintenance.

Respectful, outgoing “people person”: Friendly, polite, culturally sensitive, helpful, honest, and patient with people of all ages and backgrounds.

Strong computer skills: Used Windows, Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint), Illustrator, Photoshop, Dreamweaver, Flash, and the Internet.

Reliable, goal-oriented team player & leader: Always punctual, careful with instructions, self-directed, trustworthy, cool under pressure, and dedicated.

Relevant Experience

Office Support

Answered and transferred calls: on a multi-line phone, and took detailed messages.

Welcomed office visitors: explained services and volunteer opportunities, signed for deliveries, and notified staff of arrivals.

Created and updated database records: including contact names and addresses, along with updating accounting paperwork

Prepared invoices: for employees, deliveries, faxes and copies and phone calls

Typed faxed and copied legal documents: including letters, contracts, and reports.

Designed and edited media: including images, websites, and flyers.

Sorted and distributed mail: faxes, messages, files, and office supplies for staff.

Maintained the office: made coffee, cleaned, and replaced copy paper and fax paper.

Retail/Warehouse Related Work

Sorted old and new products donated to Goodwill for retail sale, and moved boxes and furniture around the warehouse.

Delivered new goods to other stations, removed and disposed of old good

Lifted up to 45lbs. of boxes and crates along with moving palettes

Work History

Deli Associate- Food Lion Hinesville, GA 06/14-11/15

Administrative assistant- American Red Cross (Bay Area Chapter), San Francisco

CA 5/09 --7/09

Contract Administrative Assistant- Youth Outlook, San Francisco, CA

1/08 – 8/08

Warehouse Trainee, Goodwill Industries, San Francisco, CA

11/07 – 1/08

Household Manager, Self-employed, San Francisco, CA

9/05 – 10/07

Graphic Design Trainee, Treasure Island Job Corps, San Francisco, CA

10/04 – 9/05

Education

Savannah Technical College- October 2015-Present

5 Keys Adult School, San Francisco CA-Graduated with Certificate of Completion 6/09

Career Development- City of San Francisco Workforce Development Center 9/08

Graphic Communications- City College of San Francisco- Fall 2006 – Summer 2007

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