WENDYMELISSA ROBERTS

*** *. ***** **, ********, IN 47980

574-***-**** 219-***-****

wmroberts0810@gmai l .com

https://www.l inkedin.com/in/wendy-roberts-875b69113 SUMMARY

Over 15 years of customer service experience. Quickly learn pol icies, procedures, and office systems/software, detai l - oriented, self-starter with great organizational skills and attention to detai l . Administrative Assistant, Office Management, and Bi l l ing Experience with a Bachelors of Science in Health Care Administration HIGHLIGHTS

Helped develop, create, and revise company pol icies and procedures.

Developed and networking business relationships and rapport with cl ients and managed accounts

Youngest employee to be promoted to management level ; from entry level to management in 2 years

2 promotions in less than 10 months within my 1st year of employment TESTIMONIAL

I was Wendy Roberts' supervisor for several years at Hollywood-Crawford Door Co. in San Antonio, Texas. Wendy was a terrific team member that I could always count on. She was very organized, dependable, self-motivated, detail oriented, and someone I could always count on. I recommend her to anyone looking to hire a terrific team member. Rany Oliver, CEO/Owner, Hollywood Crawford

Wendy has produced great results at Spirit EMS. She is driven to succeed in her position. She leads by example and demonstrates teamwork by going above and beyond when asked to help with different projects. Jeremy Lawley, CEO/Owner, Spirit EMS

EXPERIENCE

Spirit EMS

Office Admin/Billing Specialist/Dispatcher • Lafayette, IN 04/2015 – 04/2016 BLS medical transportation services

Training and Education on Medicaid and Medicare Standards

Created, Developed, and Adjusted Company Pol icies and Procedures

Conducted audits and fol low up plans for qual ity control based on results from audit reports

Customer Service Special ist/Cl ient Liaison, bui lt rapport with cl ients and faci l ities

Train New Employees and Conduct Fol low Up Meetings

Created Organization, Accountabi l ity, and Security protocols T.C. Harris School

Youth Counselor • Lafayette, IN 2014-11 – 2015-04

Core 40 School and Living for chi ldren with mental and/or physical disabi l ities or extreme behavioral issues.

Provide care and support to chi ldren with learning disabi l ities, autism, and behavior issues.

Assist in classrooms working with chi ldren one on one based on individual case management plans, behavioral issues, and mental/physical disabi l ities

Charting, paperwork, and reports based on experience during the time spent with each chi ld to help create or adjust support plans

Support Care Professional- CDC Resources

Direct Support Professional • Monticello, IN 2012-09 – 2014-09 Providing service and support to adults and chi ldren with disabi l ities.

Medication administration

Compl iance with HIPPA and State guidel ines

Charting/paperwork/reporting

Providing care for mental ly and physical ly disabled adults in supported l iving services and teaching basic l ife ski l ls

Taking vitals, CPR/First Aid

Transporting cl ients to and from community locations, doctor appointments, or misc. needs Indiana Packers Corporation

General Labor • Delphi, IN 2007-11 – 2010-02

Hog Processing Plant

Packing and Bagging

Qual ity Assurance Inspection

Problem Solving

Hollywood Crawford

Admin. Assistant/Office Manager • San Antonio,TX 2002-05 – 2007-11 Certified Garage Door and Opener Dealer/Custom Bui lt Garage Doors/Service

Processed al l Purchase Orders from Top Cl ients and became the cl ient l iaison handl ing contracted accounts

Scheduled and Dispatched crews to job locations

Fi l led in to help in other departments: Accounts receivable, Training/Review Meetings, Qual ity Control for Office Personnel l

Office Management, Confl ict Resolution, Problem Solving

Onl ine account management, inner-office website updates

Actively participated in conventions, marketing events, and planning company bi -annual employee appreciation events.

Data Entry, 10-key, fax, fi l ing, organization, col lected and processed incoming payments on cl ient accounts EDUCATION

University of Phoenix

Bachelor of Science Health Care Administration 08/2014

Bachelor of Science, Healthcare Administration University of Phoenix-August 25, 2014 SKILLS

Customer Service

Developing rapport with cl ients and employees

Detai l Oriented

Effective Communication

Organization and Training

Audits/Qual ity Assurance/Reports

Proficient in MS Office software

PERSONAL INTERESTS

Helping in the community by col lecting food, clothing, or household items to donate to fami l ies in need

Continuing Education and Training/Tutoring

Relay for Life

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