JULIE KAY BICHEL

***** ******** ***

Apple Valley, MN 55124

Cell Phone: 952-***-****

Email: acvmnw@r.postjobfree.com

KEY COMPETENCIES

Expertise in providing routine administrative support, including complex meeting scheduling logistics and extensive calendar management, invoice processing, software ordering, travel and expense reporting, monitoring of monthly expense variances, documents and presentation preparation, printer maintenance, supplies, data entry and filing. Any technology needs of the business for the team.

Ability to plan and prioritize multiple, complex projects, tasks and deliverables on time and within budget.

Highly motivated and passionate team member with solid relationships, who delivers results that enable business goals.

Identifies business and process issues and solves problems concretely, leveraging an understanding of the team and overall strategy.

Professional, flexible, accurate, excellent judgment, attention to detail and able to handle multiple tasks; have a genuine interest in helping to create and being a member of a high performing team.

Identifies patterns and linkages; across the team that leads to process improvements.

Exceptionally internally and externally customer focused.

Works independently with highly matrixed internal and external team members.

Effectively and efficiently works with all levels of management.

Proficient in Ameriprise Financial technology tools, including Axiom, Concur, Ariba, Service Now, Lotus Notes / Outlook and all MS Office applications.

Known for, a very positive and caring attitude.

PROFESSIONAL EXPERIENCE – AMERIPRISE FINANCIAL

2004 to Present; Ameriprise Financial Services, Minneapolis, Minnesota

12/23/14 to Present Sr. Administrative Assistant, TPAG – Field Training & Implementation

Provides proactive administrative support services for 3 Vice Presidents including 3 Directors and full team of sixty.

11/09 to 12/22/14 Sr. Administrative Assistant, TPAG – Field Training & Implementation

Provides proactive administrative support services for 4 Vice Presidents including 3 Directors and full team of sixty.

11/08 to Present; Sr. Administrative Assistant, TPAG – Enterprise Field Training

Provides proactive administrative support services for Vice President, Enterprise Field Training and Directors.

Interim support for AWM PMO Team. This includes calendaring, expenses and travel.

08/07 to 11/08; Sr. Administrative Assistant, Ameriprise US Advisor Group - USAG PMO & FIPO

Provides proactive administrative support services for Vice President, USAG PMO & Field Implementation and Directors of Field Implementation Program Office, USAG Program Management Office, along with miscellaneous requests from corresponding teams.

02/07 to 08/07; Admin. II, RiverSource Distributors - Wholesaling Operations

Provided support services for three OD Annuity Divisional Vice Presidents, two OD Asset Management Divisional Vice Presidents, four National Account Managers, and one Acquisition Manager. As primary lead, I coordinated with various departments to manage setting and communicating the interviews for the sixteen OD Asset Management Regional Vice President Wholesaler candidates. Thirteen out of sixteen hires were accomplished February 15th to May 7th 2007.

Voted 2007 Wholesaling Operations MVP out of five nominees.

05/05 to 02/07; Admin. II, Ameriprise Financial Services - Product Sales, Wholesaling Operations

Supported three Outside Distribution Divisional Vice Presidents, one Acquisition Manager and four National Account Managers with travel, expenses, reconciliation, various reports and meetings. Demonstrated excellent communication skills with the ability to manage and prioritize multiple tasks.

09/04 to 05/05; Admin. II, Ameriprise Financial Services -Third Party Distribution Distributor Services

Provided support services for three DVP’s along with their External Wholesalers. Trained New Hire EW’s in CTO, XMS, and Lotus Notes. Created and maintained updating of Training Materials.

04/04 to 09/04; Admin. II, American Express - Third Party Distribution Sales Consulting Group

Provided support for the VP and two Team Leaders along with their Internal Wholesalers (included, but not limited to travel, expense reporting, team communications and calendaring.) Created and Maintained Reports for SVP, VP and TL’s. Coordinated onboarding and assessment of New Hires with HR. Managed Team Leader’s New Hire interviews included calendaring and room setup. Created PDF Files of Sales Hypos to print & bind for IW’s.

09/03 to 4/04; Real Estate Agent, Ryan Real Estate, Apple Valley, Minnesota

Real Estate Agent - New Construction Specialist

ADDITIONAL EXPERIENCE - AMERICAN TELEPHONE & TELEGRAPH COMPANY

1985 to 09/03; AT&T Corporation, Minneapolis, Minnesota

02/98; Executive Assistant, AT&T Solutions / United Health Care Lifecycle Team, Golden Valley

Provided administrative support for the Vice President / General Manger and a team of 60 people. Excellent communication skills, administrative, problem solving and decision-making. Key team player that worked well with colleagues and the client on the United HealthCare and Deluxe engagements.

03/94 to 02/98; Administrative Assistant, AT&T, Business Marketing Division – Middle Markets

Highly motivated, efficient management assistant, who thrived in a customer service support oriented environment; with strong skills in desktop publishing, analytical thinking and problem solving. Proficient in Microsoft Word, PowerPoint, Excel and primary Desktop publisher for all Branch Proposals, RFP's and Mail Merges. Managed and tracked all Branch System Ids along with providing training on "System Id Ordering Process." Trained Omaha Staff on Mail Merges, scheduled travel arrangements and coordinated conference calls & meeting rooms for District Manager & Staff. Served as a Host with Branch Customer Seminars and handled reservations and tracking for Branch Teleconferences. Facilitated the procurement of all Branch supplies and processed all Branch Vendor Bills and Employee Vouchers.

03/93 to 03/94; Senior Office Assistant, AT&T - Partners in Business Service Center

Assisted in establishing a procedure to track training hours for the Minneapolis Branch; resulting in a database containing an entire year of data to use for training projections & individual employee tracking. Also coordinated with the Dallas system support person, to straighten out all system and printer problems, and worked with instructors to validate employee data in order to meet 1993 deadline commitment. Created & maintained Excel spreadsheets to track activities such as call load, average talk time, call abandon rate & customer satisfaction results for departmental work activity. Provided call center with monthly cumulative results on charts & graphs. Established and implemented procedure for tracking employee call center attendance data.

04/90 to 3/93; District Secretary, AT&T Paradyne - Service Department District Office, Bloomington

Provided competent clerical-administrative support for District Manager and up to 28 customer service personnel.

EDUCATION AND TRAINING:

Available upon request (many continuing education courses focused on building computer proficiency and professional skill building).

REFERENCES:

Available upon request.

Contact this candidate