Customer Service Front Desk

***************@*****.***.** Waranalaan #**, Paramaribo Suriname +597-*******

OBJECTIVES

To join a company where I can be a potential asset through my skills and expertise and further develop my personality and career. To have more experience in a field wherein I can excel. Motivated customer service specialist with over 2 years retail experience in past-faced team-based environment. Hotel Supervisor with background in hospitality industry seeks a position in an upscale hotel. Courteous front desk agent adapt at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service.

EDUCATION

ABE International Business College

“Bachelor of Science in Tourism”

- Undergraduate

Padre Faura corner Taft Ave.

Metro Manila, Philippines

MA.ANA MARGARITA W. LUCERO

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Ma.ana margarita w. lucero

Araullo High School

2004-2008

U.N Ave., cor. Taft Ave.

Metro Manila

Rafael Palma Elementary School

2001-2004

Dominga St. Pasay City

Labangon Elementary School

1999-2001

Cebu City, Phillippines

EXPERIENCE

Pasha Global Saramaccastraat #15-17 Paramaribo Suriname Head Hotel Supervisor - October 2015 to Present

Supervising Front Office Staffs along with the housekeeping with regards their duties and responsibilities. Megaworld Corporation Sen Gil Puyat Ave. Makati Phillippines Front Desk Representative December 2012 – August 2015 Telephone Operator, Answering inquiries thru e-mail, Assisting visitors/guests at the Executive Area, Relaying important messages mails to the right department, Information Desk. Shang Grand Tower Perea Makati, Phillippines

Concierge July 2012 – October 2012

In-charge of tenants concern and inquiries, Assist visitors/guest in the lobby area, Relaying important messages to tenants, In- charge of there mails in there mailbox transferring to there units, Clerical Works. E-mails. Information Desk Duties.

SKILLS

Ability to work in a dynamic and fast paced working environment

Ability to interact professionally with customers and co-workers, both in verbal and written.

Skilled in prioritizing work and completing task with minimum supervision 3

Ma.ana margarita w. lucero

Stress tolerance and has the ability to meet tight deadlines

Creative Problem Solver

Exceptional Communication skills.

MS Window Proficient

Strong Client Relation

Floor set design expertise

Proficient in cash management

Luxury guest services

Service Oriented

Adaptability and Responsiveness

Staff Training

Inventory Management systems

General Housekeeping

Courteous and Helpful

PERSONAL INFORMATION

Age : 23 yrs old.

Birthday : October 8, 1992

Height : “5'3”

Citizenship: Filipino

Religion : Roman Catholic

Language Spoken : English & Filipino

Character References is upon request.

I hereby certify that the above information and statements are true and correct. Ma. Ana Margarita Lucero

(Applicant)

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Ma.ana margarita w. lucero

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