Customer Service High School

RAMON MILLER

**** ********* *****, **********, ** 37037 • Cell: 615-***-**** • acvmjl@r.postjobfree.com

Skills

CompTIA A+ Certified

IC3 Certified

Experience in fast paced and quality centric environments

4 years+ experience using Windows (XP, 7, 8, 10)

Handled printers, laptops, desktops, faxes and more

Experience in time, people, and money management

Fast hands on and book learner

2+ years experience in IT Customer Service

Experience reimaging, diagnosing, troubleshooting, and more

Work History

IT Technician (Personal Business) - 12/2014 to Current

Self-started and maintained repair and diagnostic/troubleshooting service. Business most often dealt with wired and wireless connections, computer and laptop virus removal, repair, re-imaging, and rebooting, and end user education. References are available upon request and can attest to high quality in customer service, business transactions, work ethic, call service

Mahle Filtration INC - 03/09/16 to Present

Assembly/Injection Mold - Murfreesboro, Tennessee

Fast paced production facility with emphasis on maintaining high quality of work. Requires learning to run and maintain 30 different machines that all produce different car parts.

Great Onyx Job Corps – 08/04/2015 to 02/26/16

Information Technology Work Program - Mammoth Cave, Kentucky

Work through the Job Corps program for different offices and campus IT systems. This involved repairing, troubleshooting, maintaining, and diagnosing problems with desktops, laptops, thermal and laser printers, network servers, cell phones, and both LAN and WLAN connections. Often used devices that ran on Windows XP, 7, 8, and 10.

Amazon Fulfillment Center - 09/2014 to 11/2014

Inventory Control Quality Assurance – Murfreesboro, Tennessee

Quality centric duties and fast paced. Required staying focus and on task throughout 12 hour shift in order to maintain the company’s inventory.

Education

Great Onyx Job Corps IT Vocational Program – Mammoth Cave Kentucky

Government ran IT Vocational School that focused on representing yourself and your company in a professional manner towards clients and superiors, hardware and software configuration, repair, and maintenance, and meeting deadlines. The program also taught the study and usage of network servers, printers, laptops, desktops, cell phones, command line, and basic Active Directory.

Graduated: February 2016

Oakland High School - Murfreesboro, TN

High School Diploma: 2013

Middle Tennessee State University

Major: Computer Science

Projected to Graduate: 2019

Certifications

IC3 Digital Literacy Certification

Certification stating myself to be skilled in office based computer functions such as Word, Excel, Outlook, Power Point, and basic Internet functions.

CompTIA A+ Certified

Validates knowledge and understanding of industry safety practices, computer, printer, laptop, and cell phone hardware and software support, professionalism in the workforce, and Windows competency.

Client References

Colette Gardner: 912-***-****

Christopher Watson: 270-***-****

Jacob Mullins: 734-***-****

Casey Davis: 615-***-****

Breanna Payne : 931-***-****

2712 Ridgewood Drive, Christiana, TN 37037 • Cell: 615-***-**** • acvmjl@r.postjobfree.com

Contact this candidate