Manager Customer Service

Valerie Buice

Home 706-***-**** Cell 706-***-****

************@*****.***

SUMMARY: For over 20 years, my work experience has been a diverse list of administrative duties for various industries. I have worked in the arena of public health, national and international business providing executive administrative services: appointment scheduling, preparing reports, maintaining training records, phone calls, managing office correspondence, taking meeting minutes, coordinating meetings and events. I have experience with all administrative duties and computer knowledge to include, Microsoft Office, Quicken and Quick books.

COMPUTER SKILLS

Access, Excel, Quicken, Word, Power Point, Quick Books

PROFESSIONAL EMPLOYMENT

AID Atlanta. Ryan White HIV/AIDS Clinic. Newnan, GA

Benefits Manager 2014-Present

Determine client eligibility for Medicaid, Medicare, and benefit programs

Coordinate and Facilitate the AIDS Drug Assistance Program (ADAP)

Coordinate and Facilitate the Health Insurance Continuation Program (HICP)

Coordinate and Facilitate the Patient Assistance Programs for all medications

District 4 Public Health. Ryan White HIV/AIDS Program. Lagrange GA

Program Associate 2004 – 2009

Office Manager/ADAP Coordinator/HICP Coordinator 2009-2014

Coordinated and Facilitated the AIDS Drug Assistance Program (ADAP)

Coordinated and Facilitated the Health Insurance Continuation Program (HICP)

oDetermined client’s eligibility for ADAP/HICP

oCompleted ADAP/HICP applications and recertification with a 95% accuracy rate

oObtained HIV/AIDS medication through the Patient Assistance Program

Assistant to the Program Director

oScheduled appointments

oPrepared and composed correspondence and reports

oFiltered all phone calls, mail and distributed accordingly

oRecorded and transcribed all internal and external meeting minutes

oServed on various Quality Assurance Projects

Program Manager

oSupervised Front Desk staff

oSubmitted insurance claims to Medicaid, Medicare and private insurance

oEntered medical billing into QuickBooks

oDetermined clients fee according to sliding fee scale

oCompleted monthly invoicing

oVerified client insurance

oCompleted monthly CDC reporting requirements

oResponsible for payroll and staff leave reporting

oResponsible for accounts receivable

oPurchased all office and medical supplies

oHandled client complaints

oMade medical appointments, referrals, and conducted referral follow ups.

Office Manager. Southeast Metal Contractors. LaGrange, GA. 2000-2004

Prepared and manage office payroll

Successfully completed company bookkeeping

Managed and assigned job assignments for subcontractors

Tracked expense reports

Reported on profit and loss of company

Purchasing Clerk. Shorewood Packaging. LaGrange, GA. 1995-1999

Managed all supply ordering for factory plant

Maintained database to track purchase orders for every department

Maintained inventory sheets

Assisted accounting with invoice discrepancies

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Quality Assurance Manager. Sitel. LaGrange, GA 1994-1995

Trained telephone operators on proper etiquette

Listened to telephone operators to ensure proper phone etiquette

International Customer Service. Interface Flooring. 1989-1994

Took orders over phone, mail and via fax

Keyed all orders

Handled returns

Worked with freight forwarders for shipping

Prepared custom paperwork

EDUCATION

Hogansville High School. Diploma 1982

Kerr Business College 1983

West Georgia Technical College 1995-1999

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