Joe A. Ramirez

Spring, Texas *****

832-***-**** acvmhu@r.postjobfree.com

Information Technology Management Professional

Dedicated, skilled Information Technology Management Professional with more than 20 years of continually progressive experience in delivering comprehensive oversight of high-performance organizational support services, project leadership, robust technology security and support, and team management. Proven record of success in effectively aligning technical objectives with business needs for corporate success. Effective technology leader with a reputation for staying ahead of the curve with the identification of technology trends and ability to oversee both the support side and the request side.

CORE COMPETENCIES

Strategic IT Leadership IT Networking & Telecommunications Equipment Business Continuity

Exceptional Client Service Budget Development & Administration Technology & Security Standards

IT WAN/LAN Oversight IT & Automation Project Management Staff Training & Supervision

EXPERIENCES AND ACHIEVEMENTS

TENARIS GLOBAL SERVICES, Houston, TX Oct. 2012 to Jan. 2016

Data Center Regional Coordinator, North America

Successfully manage the development, execution, and administration of IT networking, Cisco routing, LAN/WAN switching, VLAN Firewall security and telecommunications equipment and services at North American (US & Canada) manufacturing facilities, offices, and remote sites. Play an integral role in supporting regional IT facilities, consisting of the data center, communication rooms, operations, maintenance, and associated services. Ensure close adherence with corporate security policies and firewall support in order to minimize physical harm, viruses, unauthorized users, and damage to data.

tContinually assess the latest products and systems in order to propose strategies to enhance network and telecommunications reliability, throughout, and productivity.

tApply infrastructure improvements across department project performance through the establishment and communication of processes, policies, and metrics.

tManagement of Cisco Call Manager, Tenaris VOIP network across the US and Canada.

tSuccessful implementation of SIP Trunk technology over Wide Area Network, reducing operational costs.

tDevelop IT services related to operating procedures and policy to ensure continuous program of IT and customer assistance personnel.

tSpearhead the life cycle of information technology and manufacturing automation projects that standardized the delivery of IT services across the workplace.

tPrepare RFP/RFQ project documentation, negotiate with vendor on contract negotiations.

tCreate a work environment centered on engagement through the ongoing training of staff.

tExpeditiously resolve network, security and telecommunications escalated via the Help Desk.

tLeverage expertise in Solarwinds monitoring to achieve optimal network performance.

CENTERPOINT ENERGY, Houston, TX Feb. 2012 to Oct. 2012

Team Lead – Telecom Engineering & Optimization

Dedicated to directing daily operations of the private local MPLS network, while managing OSP fiber, and microwave project design and engineering. Ensure meticulous design, engineering, construction, and organization of Cisco communications equipment, security systems, and facilities related to the Telecommunications Transport – Backhaul Network.

tContribute expertise in microwave transmission, fiber optic implementation, and the provision of the core network.

tResponsible for project charters, budgets, and schedules to ensure the timely fulfillment of projects in alignment with customer contracts.

UNITED AIRLINES, Chicago, IL & Houston, TX Oct. 2007 to Feb. 2012

Senior Manager – Network Provisioning/Data Services

Effectively managed and mentored the Network Provisioning team, which required the establishment of business and technology standards reflective of industry best practices and processes. Serve as the product manager with responsibility for supporting information technology projects throughout the

global network. Proposed solutions to the management team based on project updates and findings. Closely tracked vendor service providers to ensure compliance with project specifications.

tRecognized for developing project budgets for enterprise wide network provisioning support.

tLead team in creating short-term and long-term initiatives reflective of customer needs including preparation of RFQ/RFP based on customer requirements. Vendor contract negotiation process.

tSuccessful implementation of VOIP services across United Airlines infrastructure.

tAppointed to lead key projects that were highlighted by business cases, cost projection, cost benefit analysis, implementation planning, and deployment activities.

tDesigned and delivered systems and procedures that allowed for better performance trackers.

tAdvanced technology applications specifically for tech operations at the maintenance facilities.

EARLIER CAREER

LEVEL 3 METRO NETWORK SERVICES, Houston, TX Aug. 2005 to Feb. 2007

Operations Manager

Manage construction, maintenance, building entry and installation of fiber optic cable. Oversee the day-to-day operations of the Level 3 Data center/Central Office. Responsible for Houston network services operating budget. Facilitate vendor selection through RFQ bid process and negotiate contract terms. Interface with customers, management, contractors, partners and company personnel. Supervision of operations techs with responsibility for daily assignments. Prepare MS project schedules, prepare and track budgets.

APPLIED QUALITY COMMUNICATIONS, INC., Frederick, MD Feb. 2003 to Aug. 2005

Senior Information Technologist (Representing the U.S. Department of the Army)

Serve as project lead representing U.S. Department of The Army in the installation of secured and non-secured military fiber and copper network. Perform project QA on installed Cisco network services, including data service improvements. Proper reporting and documentation of weekly progress to Program Manager. Responsible for overall quality assurance on I3MP Project at US Army Base. Secret Security Clearance.

EDUCATION & PROFESSIONAL CREDENTIALS

tBusiness Management Candidate, 51 Credit Hours Completed,

Nova Southeastern University, Ft. Lauderdale, FL

tCertified Telecom Management Executive – CTME, AOTMP University

tCertified Budget Management Specialty Certification, AOTMP University

tBell System OSP Engineer

tCisco CCNA Boot Camp Participant

tProject Management Professional Training/In Study

tCurrent TWIC Security Access (Expire 05/2020)

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