Trina Rhoads

Colorado Springs, CO

719-***-****

Experience:

Startek Inc.

**** ********** **. ******** *******, CO 80907

Tier 1 tech support/inbound call center representative

**/**/**** **esent

Job Description:

Inbound call center customer support for the kp.org website.

Assists callers with:

password resets

updating/resetting of accounts to recover features and functionality

website navigation

Updating demographic information within accounts using mainframe

Functioning within HIPPA guidelines

navigating members through general PC/mobile device maintenance such as clearing

history/cookies/cache, running important updates, updating browsers

Navigating/walking through how to function PC/mobile devices and programs so member's may use

kp.org website

filing/escalating tier 2 tickets for issue resolution

navigating systems to provide callers with facility information such as phone numbers, addresses, and

directions

documentation

assisting other agents on the floor (floor support) with resolving member issues by providing

information/expertise pertinent to resolving issue

Sunset Villa Care Center

1515 S. Sunset Roswell, NM 88203

CNA/Direct Care Staff

October 2013 July 2014

Job Description:

Provided long term care, practicing holistic nursing while fostering a lasting connection between

residents and their families. Worked under the charge nurse using state-specific Nurse Practice Act,

Company Standards, Practice Guidelines and nursing judgment. Delivered nursing care to residents

requiring long term care. Collected patient data, made observations and reported pertinent information

related to the care of the resident.

Delta Packing Co.

6021 E Kettleman Lane, Lodi, CA 95240

May 2012 June 2012

Job Description:

Assembled containers for the shipment of prepackaged produce. Operated machinery to seal containers

after they had been filled. Inspected containers for quality control and consistency.

Esperanza Developmental Services

W. Earl Cummings Loop 72 Roswell, NM 88201

March 2010 October 2010

Job Description:

Provided aide to the developmentally disabled in completing daily tasks as needed. To encourage and

promote independence where appropriate. Prepared meals, aided in passing medications, and

maintained documentation.

Volunteer Work:

Trek 2000

Helped organize and run the UFO Festival event through Alien Zone and KSFX Radio at the Civic

Center.

Security for concert and guests

Delegation of passes to the press and vendors

Information services for visitors

Managing in set up and protocol.

FCCLA (Roswell High School)

Judge for the State culinary competition in Albuquerque, NM.

Contact this candidate