Sandeep Samson */** Stella Avenue Noble Park **** VIC

Contact: 043*-***-***

acvmc1@r.postjobfree.com

Australian Citizen

Career Aim

Driven by my passion for customer service experience and expertise in building and maintaining valuable client relationships, I am looking to work in an esteemed organization where I could make the best use of my interpersonal, communication and leadership skills and be rewarded with continuous professional and personal development opportunities.

Summary

Over 7 years of cumulative experience in solutions oriented and results driven customer service roles (IT and Retail sector). Demonstrated knowledge and experience in maintaining and updating various client databases like ZOHO CRM, Salesforce, and JIRA. Excelled in developing and maintaining valuable client relationships and delivering the projects within strict timelines.

Relevant Experience

Account/Project Manager March 2014 to Present

HIOD IT Pty Ltd

HIOD IT is a privately held company, providing services in the Managed Services, Cloud Solutions, IT Hardware sales and Website development.

Responsibilities

Developing valuable client relationships and maintaining constant communication via phone calls, emails and meetings.

Liaising with stakeholders, vendors and clients to provide precise information about status of their project or hardware deliveries

Maintaining and updating CRM with Leads, Potentials, Accounts and associated communication. Creating reports using CRM analytics for sales forecasts and updates.

Creating quotes, invoices and purchase orders, through accounting software.

Closely monitoring and tracking the items for delivery; interstate or local. Advising clients ETA or lags in delivery.

Achievements

Awarded as the BEST EMPLOYEE OF THE YEAR in HIOD IT for client handling, client servicing and meeting the budget in strict time frame.

OHS and IT Support Associate January 2013 to March 2014

JL Developments Pty Ltd

JL Developments is a privately held company, specializing in the Construction, Servicing and Renovation of Residential buildings and properties in the Melbourne Area.

Responsibilities

Design/Development of Project specific and site specific OHS documentation.

Undertake Risk Analysis and recommend control measures.

Online and Paper based forms and template development.

Provide Level 1 and Level 2 Windows technical support to a LAN network and associated peripherals.

Achievements

Created Internal Intellectual Property from an OHS Perspective.

Appreciated for speedy resolutions of technical issues onsite

Web Strategist (Consultant) April 2012 to August 2012

Web Alive (Web Mascots Pty Ltd)

Web Alive is a privately held company, specializing in Software Development, Web & Graphic Design, CMS Development, DIY Website, and Internet Marketing.

Responsibilities

Undertake business development activities by contacting existing clients, cold calling/emailing new prospects.

Stakeholders’ interviews and target audience analysis to understand user experience concepts.

Organizing requirement gathering workshops for new clients.

Working on Project Management and collaboration applications.

Translating business and user requirements into functional definitions.

Achievements

Secured 4 Client Engagements – Approximate Value of A$ 10,000.

Store Assistant – Ongoing Casual June 2009 to Present

Woolworths Pty Ltd

Responsibilities

Attending/Interacting with customers and resolving customer queries.

Managing back office duties such as safe handling and data entry.

Pricing, ticketing and reporting for the store; training others when required.

IT Sales Associate June 2005 to July 2006

Dell International Services (India)

Responsibilities

Sell Dell home products like Desktops, Laptops & its peripherals over the phone for the UK Market.

Provide technical help and advice where necessary.

Document each call simultaneously in the Web CRM.

Multitask with MS Excel, Outlook & Web CRM.

Cross Sell & Up selling of products.

Achievements

Promoted to the Dell Club of Excellence group for achieving targets in very short span of time.

Technical Competencies

MS Office Suite of Applications

Database & Accounting – ZOHO CRM, Salesforce, XERO

Web Technologies – HTML, DHTML, CSS, XML, SQL, PHP, ASP.Net

Business Process Modeling – MS Visio, Bizagi

Systems – Windows XP, 7 and Vista; Exchange Server

Professional Memberships

International Institute of Business Analysis (IIBA): Member No. 129644

Academic Record

Feb 2009 – Dec 2010 : Masters of Technology (Information Technology)

Swinburne University of Technology, Melbourne

Jun 2011 – May 2012 : Performance English, Professional Year Program (IT)

Jun 2001 – April 2005 : Bachelors of Technology (Mechanical Engineering)

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