SURESH SRINIVAS

*/* ******* *****

HAMPTON PARK VIC 3976

Mob - 043096644

Email: acvmbz@r.postjobfree.com

PERSONAL PROFILE:

A highly competent, motivated and enthusiastic Administrative / Customer Service/ Call centre with proven ability to adapt to the demands of a challenging workload and possesses strong work ethic and a desire to go beyond the expectations of an employer. Well organised and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues.

KEY SKILLS & ATTRIBUTES

Exceptional customer service skills with the ability to identify customer needs

Communication- Sound oral and written communication skills

Competent in data entry and various computer applications such as Microsoft Office Suite, Outlook and the Internet

Answer telephones, direct calls, and take messages

Compile, copy, sort, and file records of office activities, business transactions, and other activities

Review files, records, and other documents to obtain information to respond to requests

Train other staff members to perform work activities, such as using computer applications

ability to problem solve and handle complaints offering well thought out solutions

Bi-lingual- Fluent in English and Tamil

Qualification and Certificate

Bachelor Degree in economics.

completed computer program in SQL on Banking projects.

Certificate III in Transport and logistics

Experience

Sales Consultant with NTC. In 2016 March

worked as Inbound/ outbound sales consultant

Contacting existing customers and explaining how the current system going on? And also explaining about new products and promotions currently what company dealing with including offers etc.,

Contacting new listed customer and explaining the product status, promotions, offers and other dealings by building the reports about products clearly. Promptly calling customers if call back later booked. Thanking the customers after successful sales

From 2012 to 2015 worked in different areas in different companies as on call basis like purchase, Stores, production coordinator, Assisting quality control etc.

Leica Micro Systems Ltd- Melbourne

2007- 2010

Responsibilities:

Issue of materials according to production plan

Inventory Control

Pick and final packing

Arranging Materials in Dispatch Area on priority basis

Other processing works

Worked for several agencies - on-call

2005- 2007

Responsibilities:

Stores

Assembling

Packing and other processing work

Materials officer

1999-2004

Eveready Industries India Ltd

Responsibilities:

Mainly customer service, sales, Demonstrating products to new customers, Apart from that

Maintain computerised stock

Inventory

Supplier finding and price negotiation

Order processing and follow-up

Computer operations

Co ordinate with production for further processing order

Attendance and shift allocation for stores workers

Customer service Assistant

1997 – 1999

Canfin Homes Ltd (India)

Contacting the existing and other customers discussing about home loans over phone or in person. Explaining about loan systems, benefits, details of flexible and fixed agreement. Interest details and repayment procedures. Cash handling etc.,

REFERENCES

Mr. Ram Prasad – Team Leader Mr. Keesam – Planning Officer

leica Bio Sysstems Ltd Ph: 03 92117425 Leica Boi Systems Ltd. Ph: 92117425

Contact this candidate