PERSONAL DETAILS

B-**/***,

Gher Sodian

Patiala-147001, Punjab, India

M: +91-987*******

Email id: acvm7c@r.postjobfree.com

Date of Birth: Dec 20, 1981

PERSONAL SUMMARY

“I feel that my greatest strengths are firstly my self-motivating spirit which encourages me to go on and take as well as try my best to complete the challenging projects. Secondly my ability to remain calm in stressful situations and reassure myself that everything will be fine and I have to do it.”

Nishu

Curriculum Vitae

OBJECTIVE

To find a suitable position to explore my potentials gained during the last twelve years of my experience.

ABOUT MYSELF

I am an energetic girl with self-confidence and lot of potentials. I would like to utilize the same for the growth of my carrier and the organization I am working with. I am clear-cut and straightforward personality with a clear vision to take the right decision at right time.

ACADEMIC QUALIFICATIONS

Sikkim Mani pal University, India

2011 - 2013

Masters of Business Administrations - Marketing

Distance Education Student

Punjabi University, India

2000 - 2003

BA- Economics & Political Science

Full-Time Student

WORK AND RELEVANT

EXPERIENCE

Priority Relationship Manager :

2010-Till Date

‘Mercedes-Benz’

Chandigarh, India.

Handling a team of PREs across all the locations of the dealership in Punjab

(Chandigarh, Ludhiana, Jalandhar).

Handling customer’s complaints of any type- After sales.

Maintaining the cordial relationship with the esteemed customers of MB.

Calling to the customers randomly to take their feedback.

Prepare and give trainings to the staff.

Maintain the database of the customers.

Prepare and organize Service Campaigns.

PROFESSONAL EXPERIENCE (In Other Field)

Customer Care Supervisor

2009 – 2010

Columbia Asia Hospital

Patiala, India

HOBBIES & INTERESTS

I spent most of my time in the evening or at weekend with my family. I love to play Squash, swimming and hit the gym whenever get time. I do Yoga and Meditation too.

Nishu Dhiman

+91-987******* * Handled a team of twelve people.

* Guide the Customers about the Hospital infrastructure & facilities.

* Prepare monthly training planner for the team and give trainings to them.

* Daily, weekly, monthly reporting to IMO (India Management Office of Bangalore)

Sales Consultant

2003 – 2008

Prestige Honda & Volkswagen

Patiala & Ludhiana, Punjab.

* Providing consultancy and product demonstration to the customers.

* To convince the customer and helping him to arrive at the final decision to purchase the car.

* Making necessary arrangements (finance, insurance and trade-in) and completing all the relevant documents.

* Making the delivery of the car and complying with the delighted delivery process.

* Maintaining the data of existing customers and keep the track of follow-ups at appropriate time.

* Post-sales follow-ups for customer satisfaction.

TRAINING AND SEMINAR ATTENDED:

* In Honda I was selected as one of the best Sales Consultant in Punjab and short listed for National Level.

* May-08 attended the International Sales Training Modules for VOLKSWAGEN cars in Mumbai.

* Four days Customer Care Executive training attended at Honda Siel Car India Ltd. (Noida)

* Many seminars attended at Chandigarh/ Noida for SOFT SKILLS.

* Product training seminar attended at Greater Noida.

ADDITIONAL SKILLS:

Competent user of Microsoft packages including Power Point, Word and Excel.

Good level of writing, reading, speaking and listening English skills.

REFEREES:

Mr. Saravdeep Lally

Director,

Prestige Honda & Volkswagen, India

Email: acvm7c@r.postjobfree.com

Mobile: +91-987*******

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