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Customer Service Data Entry

Location:
United States
Posted:
July 10, 2016

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Resume:

Monica J. Landaeta

**** **** ***** ***** ****

Katy, Texas 77449

acvm0j@r.postjobfree.com

832-***-****

OBJECTIVE Use my General Business Management education and experience to help my employer achieve major goals in Supply Chain and Inventory Control aspects of the company.

EXPERIENCE

February 2012 Technetics Group, LLC – Formerly Plastomer Technologies

To June 2016 Sr. Production Inventory Coordinator

Review forecasts for independent demand items and work directly with the sales department to ensure timely delivery of orders.

Create, managing and maintaining the Master Production Schedule.

Allocate required materials for planned and unplanned emergency/rush orders through responsible releases of work orders and “Kanban” optimization.

Monitor progress of orders and expedite as necessary to ensure orders are shipped on time.

Suggest process improvements for inventory management to the production supervisor and assist in implementations as needed.

Coordinate with the various departments (Purchasing, Manufacturing, Shipping/Receiving, and Customer Service) on order status and reprioritizations.

Collaborate with Finance & Accounting on inventory controls, variances, and accuracy improvements.

Generate daily “on-time delivery” status reports and communicate goal achievements to upper management.

Participate in daily “Gemba” walks through the shop floor and provide answers to any inventory and scheduling questions.

MARCH 2004 Plastomer Technologies Houston, TX

TO FEBRUARY Buyer II

2012

Placed orders for all raw materials and MRO (maintenance, repair and operations) supplies from approved vendors.

Managed purchasing, receiving, and inventory transactions in MAPICS (ERP software).

Tracked supplier performance including supplier on-time delivery, quality and competitive performance.

Negotiated with vendors to ensure the best pricing for products.

Assisted Accounts Payable Department with vendor invoice discrepancies and resolutions.

Implemented supplier programs to maximize availability of supplies while minimizing inventory levels (VMI - Vendor Managed Inventory).

Reviewed opportunities and requests for new suppliers and alternate/equivalent materials.

Performed any other assigned duty as directed by management.

Calculated and analyzed material change reports to identify specific cost savings and increases that need to be addressed and/or captured and reported.

Worked with manufacturing to identity and create “Kanban” materials and determine safety stock levels for critical inventory.

Developed and maintained standardized Quality Operating Procedures for purchasing department.

Looked continuously for ways to incorporate kaizen practices into the purchasing process.

MARCH 2002 Plastomer Technologies Houston, TX

TO MARCH 2004 Quality Assistant

Generated Certificates Of Conformance.

Performed data entry to maintain accurate company information.

Various quality testing, including but not limited to testing PTFE material for Tensile and Elongation values and documenting.

NOVEMBER 1999 BF Goodrich Specialty Products Houston, TX

MARCH 2002 Bilingual Receptionist

Provided customer service to all incoming calls.

Organized and managed customer files.

Helped sales with sales order entry.

Various types of data entry for all departments.

FEBRUARY 1995 Seeker’s Natural Foods & Vitamins Houston, TX

TO OCTOBER 1999 Customer Service Manager

Maintained increased customer satisfaction and loyalty through exemplary service.

Managed and instructed all cashiers.

Determined daily work schedules and operating initiatives for all cashiers.

AUGUST 1993 TO Seeker’s Natural Foods & Vitamins Houston, TX

FEBRUARY 1995 Cash & Balancing Clerk

Balanced financial transactions from previous business day.

Conducted data entry of all financial transactions using QuattroPro.

Tracked, reported and corrected financial mistakes from cashiers.

EDUCATION

2006 TO 2011 University of Houston Downtown

Bachelor of Business Administration (B.B.A) in General Business with a minor in Management and a minor in Supply Chain Management

Houston, Texas

2001 TO 2006 North Harris Montgomery Community College

Associate of Arts Degree

Houston, Texas

SKILLS Bilingual (English – Spanish)

Internal QMS Auditor

Proficient in Microsoft Office Suite 2003-2010

Plus & Minus

Enterprise Resource Planning System (Mapics)

REFERENCES Upon request



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