Customer Service Management
Resume:
Joseph A Ibarra
Riverdale, NY 10463
Cell Phone: 917-***-**** acvltr@r.postjobfree.com
Financial operations background
An accomplished client service representative and administrator for over 10 years. Experienced group and project leader. Bilingual, fluent in both Spanish and English. Proficient with all Microsoft Office programs. Able to quickly adapt to new situations and systems. Continue to hone excellent communication and customer service skills. Experience working in many areas including financial services, accounting and operations. Strengths include multitasking, attention to detail and organization and ability to work with all levels of personnel and management. Currently, on track for CPA examinations.
Education
Keller Graduate School of Management, Master of Science in Accounting and Finance Management, graduated April 2014. *Currently on track to take exams for CPA
City University of New York at Queens College, Bachelor of Arts, graduated June 2001
Area of concentration: Western European History.
Professional Qualifications
General Ledger MS Office Applications Accounts Payable Cash Management Cash Receipts Fixed Assets
Cash Disbursements Cash Bank Reconciliations Bank Deposits Bank Drafts Petty Cash Collections
Financial Statement Analysis Full Cycle Month-end Close Full Cycle Year-end Close Aging Report
Sarbanes Oxley Compliance Audit Schedules Financial Reporting GAAP Revenue Recognition Quarterly Reports State and Federal Taxes Inventory Tracking Invoice Verification Purchase Orders
Written/Verbal/Internal Communications Conceptual & Analytical Problem Solving Fluent Spanish
Professional Experience
ETRADE Nov. 2015-current
(via Accountemps-Consultant)
Operations-Retirement and Tax Department, Tax Data Analyst
Processed requests for distributions, contributions for IRA, Roth IRA and Plan administrative accounts (401k).
Issued and corrected tax forms (1099-R, 5498, 5498 ESA, K-1 and Cost Basis forms) for customers relative to their yearly contributions and distributions from their retirement accounts.
Troubleshot and researched problems with account information concerning distributions and contributions. Made sure they were accurate with regards to IRS rules and regulations.
Reviewed accounts for proper reporting to IRS, made sure customer accounts have all the necessary documentation to validate their Retirement accounts.
Reviewed procedures and processed state and federal tax withholding on Retirement Plan distributions.
Answered inquiries from brokers and customers mostly troubleshooting problems with their accounts.
Providing background in BPS systems and applicable tools (AdHoc reporting, retrieval and processing).
All work currently being processed on BPS (ADPCOSI).
VIMEO Sep. 2015-Oct. 2015
(via Adecco-Consultant)
Finance Department, Tax Analyst
Assist with preparation for audit.
Assist vendors with documentation for possible corrective tax procedures.
Help build tax reporting platform for existing and future vendors and customers.
Analyze data and feedback provided from other projects to refine product for customers.
Preparing transaction tax returns for monthly, quarterly and annual filings.
Providing guidance based on research of transaction tax laws and regulations.
Assisting with the reconciliation of transaction tax general ledger accounts.
Developing and implementing process improvements.
JP MORGAN SECURITIES Mar.2014-Sep. 2015
(via The Forum Group)
Asset Management Department, Compliance Analyst
Review KYC (Know Your Customer) policy and applying to all levels of customers for compliance.
Researching accounts (individual and institutional) and using company resources (MORCOM, Lexis Nexis) to add on necessary information.
Verifying pertinent data on customer accounts (Social Security Numbers, Tax Identification Numbers, and Dates of Birth).
Preparing reports for use by brokers to attain the necessary information required by both the company and federal regulators.
Validate tax documents received (Forms W9 and W8 mostly) for customers with foreign interests.
Prepare documents for imaging and attachment to client’s profile.
Review documentation for new and current accounts for all entities including individual. Also, review compliant with regards to SEC regulations, bank policies and procedures.
Update information to company platforms.
Review and update documents for new and existing accounts including title change, verifying authorized signatures, according to the AML and Bank Procedures.
Received training in FATCA regulations and internal policies for compliance.
BROADRIDGE FINANCIAL SOLUTIONS Jan. 2006- Jun.2013
Financial Operation Services Analyst, Senior Associate
Participated in implementation to BPS systems, for both Domestic and Canadian systems for onboarding new clients. Implementation was conducted onsite or via WebEx meetings.
Implementation covered review of day to day operations and assessed needs and concerns during meetings.
Implementation consisted of onsite review of processes and point for point transition from previous systems to current
Processes were refined during QA testing both onsite and via WebEx meetings. Corrections and concerns were noted after each test and adjusted before going live with the client.
Provided training to key personnel during implementation. Giving instruction on BPS (ADPCOSI), i.e Margin screen, Journal Screen, MoneyLine and History for reporting. How to make entries on Check Writing System as well on ACH (ACHI) and Journal entries(OLJE).
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Provided support for BPS and other tools (IWS and Imaging) once in production for clients.
Processed requests for distributions, contributions for IRA, Roth IRA and Plan administrative accounts (401k).
Supervised SME processing team and provided support.
Answered inquiries from brokers and customer reps concerning IRS rules for contributions on types of IRA plans.
Performed yearly maintenance on accounts to provide correct information for customer contributions and distributions.
Issued and corrected tax forms (1099-R, 5498, 5498 ESA, K-1 and Cost Basis forms) for customers relative to their yearly contributions and distributions from their retirement accounts.
Verified receipt of W-9 forms for processing Alternative Investment purchases for possible dividend dispersal.
Reviewed W-9 and W-8 forms to properly code account openings for tax reporting.
W-9 and W-8 forms were also reviewed for private fund/equity investments and alternative investments.
Troubleshot and researched problems with account information concerning distributions and contributions. Made sure they were accurate with regards to IRS rules and regulations.
Reviewed accounts for proper reporting to IRS, made sure customer accounts have all the necessary documentation to validate their Retirement accounts.
Reviewed procedures and updated procedures for state and federal withholding on Retirement Plan accounts. Also, was responsible for revising and submitting Federal and State tax filings on a monthly, quarterly and annual basis.
Maintained relations with Client Managers, Tax Department and International department for accurate taxation of foreign transactions in customer accounts.
Reviewed and presented MIS reports on a weekly and monthly basis regarding standing or current irregularities. Properly documenting any exceptions and submitting to management for review and instruction.
Performed tests on our processing model and implemented changes where needed on a quarterly basis.
Reviewed Alternative Investment prospectus and products on behalf of interested clients.
Processed Purchase Agreements for Alternative Investments per company purchase policy and review.
Researched and determined corporate actions on companies and their shares. Based on information attained, processed requests specifying the corporate action and relinquished new certificates or monies.
Contacted and verified the types of corporate actions a company is going through with their transfer agent. (Agent responsible for exchanging the shares and providing new shares.)
Maintained accurate account of certificates in company possession for research and processing.
Answered inquiries from brokers and customers mostly troubleshooting problems with their accounts.
Responsible for making corrections and balancing house and customer accounts.
Confirmed with Corporate Action departments in other companies to help properly reconcile fail to deliver and fail to receive anomalies.
Provided cash flow reports based on state and federal taxes withheld. Report was used to properly account all monies paid to each institution. Also, to keep accurate day to day record of cash accounts.
Kept general ledger accounts to note current year tax withholding. General ledger: Accounts receivable for processing fees charged to clients (overnight fees, distribution fees). Also, Accounts Payable: fees assessed by vendors and by municipalities (fees charged to us for online or paper submissions of quarterly and annual reports.
JALTRANS, Inc. Jan. 2002 – Nov. 2004
Cargo Planner
In charge of logging daily statistics of cargo payload for Japan Airlines and its customer carriers.
Investigated, verified and reconciled any issues with invoices billed to Japan Airlines. Also, any discrepancies from clients with their bills.
Compiled monthly and yearly reports using daily statistics. Served as secretariat; maintaining records and creating reports based on quarterly meetings for management and involved parties.
Kept an accurate inventory of company office and warehouse supplies. Purchased materials when needed.
In constant contact with directors, supervisors and managers.
As needed, trained new personnel on different aspects concerning everyday operations for Japan Airlines.
Kept accounting records Accounts Payable (build up material and labor charges for freight going out) and Accounts Receivable (labor and services provided to clients as well as rent charged to clients in the facility).
Provided records for cash in and cash out on monthly, quarterly and annually (comparative done for current year and prior year) basis. All reports were reviewed with management. All reports accompanied by charts created from excel and formulas.
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