Jacqueline Achini

Lake Worth, FL

561-***-**** (Home) 561-***-**** (Cell)

acvlpd@r.postjobfree.com (Email)

Summary of Qualifications

Certified in MS Word, Excel & Outlook

Licensed 240 Health Insurance Agent

Skilled in typing and Data Entry

Managed and ran an office

Skilled in Credit Counseling

Great customer service & people skills

Professional Experience

Convey Health Solutions Deerfield Beach, FL 08/2015 – 1/2016

Licensed Enrollment Specialist (Contract Position)

Studied for and passed State of Florida Exam for 240 Health License

Took AHIP Certification to become certified to sell/discuss Medicare products for Humana.

Assisted customers in Humana, Humana One and Affordable Care Act plans.

Worked on two outbound call campaigns for Humana and Humana one also.

L-com Global Connectivity Boca Raton, FL 10/2014 – 4/2015

Customer Service Representative

Interacted professionally with both customers and internal departments taking orders, handling order issues & product selection. Assisted with opening new accounts, payment processing Return Merchandise Authorizations and also some sales.

Handled freight quotes for domestic and foreign shipping. Provided assistance with missing shipments thru UPS creating trouble tickets and contacting shippers directly when necessary.

Worked in EPDS, Global Wizard, and various other programs including Outlook, Word, and Excel.

Clerk and Comptroller of Palm Beach County - West Palm Beach, FL 7/2014 to 10/2014

Court Specialist (Part-Time/Temporary)

Docketing (coding) of court papers filed either directly at the court house or via the e-file portal. Also handle the auditing of previously filed papers, mailings and other administrative duties as assigned.

Shoes for Crews - West Palm Beach, FL 12/2013 – 6/2014

Customer Care Specialist/C3M

Interacted with customers taking orders, handling order issues & product selection. Provided assistance with missing shipments thru UPS creating trouble tickets when necessary.

Consulted with the onsite shoe technician as needed to provide information for customers.

Data entry of orders for E-commerce. Also assisted with the Live Chat online chat program.

Met or exceeded departmental goals related to work performance.

Newco Warranty Services - Boynton Beach, FL 6/2013 – 10/2013

Customer Care and Follow-up (Contract Position)

Provided customer service and dispatched incoming service requests to all 50 states and Canada using Access. Also handled technician follow-up for Virginia, West Virginia, Tennessee, Louisiana and New Hampshire

Was responsible for preparing client service quotes & part quotes for Tropicana, Quaker, Gatorade, Red Bull and Freshpet.

Teleperformance - Boca Raton, FL 7/2012 – 5/2013

Customer Care Specialist, Sprint Corporate Liable (Contract Position)

Provided customer service for Sprint Business and Corporate accounts handling issues with billing, collection and, phone swaps. Also gave service quotes and technical assistance.

Jacqueline Achini Resume Page 2

Faneuil Inc/Sunpass. - Boca Raton, FL 5/2011 – 7/2012

Customer Care Specialist

Provided customer service to Sunpass customers on issues including payment processing, updating accounts and mailing supplies.

Spoke with tech support and offered troubleshooting assistance to customers when their transponders did not work.

Gave customer assistance for the Toll-by-Plate system also. It involved handling toll violation calls and giving assistance with what was necessary to clear up the toll violation both before and after they would up in the court system.

Opici Wine Company – West Palm Beach, FL 7/2008 - 6/2010

Customer Service/Bookkeeping

Assisted accounting department with Payable and Receivable issues.

Provided customer service on all incoming calls from clients and sales personnel regarding billing issues, sales quotes, invoices, sales, billing issues, accounts receivable/payable and order tracking.

Prepared incoming and outgoing mail and parcels for mailing, shipping, and distribution using mail handling and postage machines to sort, route, and deliver incoming mail as well as get outgoing mail ready.

Had also worked with the office staff on other projects and data entry updates.

S.D.I Labs – West Palm Beach, FL 6/2007 - 4/2008

Customer Service/Data Entry

Assisted customers with product quotes, new product sales, and order status.

Entered customer orders into Dynamics/Great Plains program, process invoices, and answer incoming calls. Also product knowledge and sales.

Was responsible for assisting with the preparation of incoming and outgoing shipments. This included postal mail as well as UPS shipments.

Was responsible of keeping the mailing lists up to date in Excel, mailing of new catalog requests as we well.

Express Consolidation – Delray Beach, FL 6/2006 - 6/2007

Account Manager/Credit Counseling

Contacted card issuing banks to negotiate client participation in a Debt Management Program.

Called creditors to complete audits of client accounts to confirm the status of their Debt Management

Submitted debt management proposals for clients and follow up with creditors regarding proposal status

Maintained and updated client spreadsheets in Excel along with coding new client accounts and payment calculations

Polyvine Inc. – West Palm Beach, FL 3/2004 - 6/2006

Office Manager

Provided product and shipping quotes & assisted customers with shipping issues.

Handled bank deposits, payroll processing, ran credit card charges and maintained the ACT Database.

Handled account payables and receivables and invoicing in QuickBooks & reconciled commission books.

Was responsible for electronic invoicing in EDI. Also responsible for technical updates. .

Was responsible for package shipping, mail distribution and sales and marketing mailers.

Education ~ Licensed Health Insurance Agent. AHIP certified in Medicare product sales. Cooper Career Institute WPB FL ** Medical Billing, Coding and Transcription. Also PCProfessor in 2016.

Certificates ~ MSWord, Excel and Outlook 2013. Also QuickBooks 2013. Studied at PC Professor.

Honors ~ Highest Monthly Productivity Award ** Attendance Awards ** Customer Service Recognition ** President’s List and Dean’s List

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