Customer Service Data Entry
Resume:
Worthington, KY *****
C: 606-***-****
I. Objective: To gain employment with an established facility for which I would have the opportunity to apply my skills and knowledge with potentials for advancement.
II. Education
Morehead State University 2010-2015 Bachelor Degree
Raceland High School 1986-1990 Diploma
III. Awards: Parent Teachers Association (PTA) - Collegiate Scholarship
Raceland High School - Summa Cum Lauda Honors
IV. Experience:
Administrative Accounting Assistant
Mountain State Oral & Maxillofacial Surgeons
200 Prestige Park Drive
Hurricane, WV 25526
Accounts Payable, Accounts Receivable, Bank Deposits, Refund requests for patients, scanning, Quick Books experience, Receive mail and distribute to appropriate departments, Order office supplies for 5 offices, answer multiple phone lines, Microsoft Word, Excel, Outlook
Billing Specialist 2015-Dec 2015
Ironton Lawrence CAO
305 North 5th Street
Ironton, OH 45638
Dental billing, commercial billing, post payments, post charges, claims adjustments, refund requests, perform sliding fee adjustments, work accounts receivable and follow HIPPA regulations. Perform other clerical duties as needed.
Patient Account Representative 2014-2015
Valley Health
3rd Avenue
Huntington, WV 25701
I process insurance for special programs, Ohio Medicaid, Cancer Control. I performed billing procedures such as post payments, post charges, claims adjustments, and follow HIPPA regulations.
Human Resources Clerk 2012-2014
Starcon International
Rt. 60 East
Culloden, WV 25701
I assisted the Human Resources manager with the process of hiring and rehiring team members. I processed the appropriate documents and tax forms. Maintained the human resource data base, maintained personnel files, ensured each employee had the proper credentials to get in to the plant sites such as TWIC cards and entered disciplinary actions into employee files. Processed the proper drug screening paperwork for new hires and random screenings. Conducted background checks, Motor Vehicle Reports and created photo badges. Set up training for the team members, Data Entry, scanning, documents, payroll entry, typing, and answering phones.
Supervisor, Billing Clerk 2008-2012
KDMS
336 29th Street
Ashland, KY 41101
I performed duties too varied and diverse to be classified in any specific clerical specialist occupation. My abilities include financial analysis, book-keeping, typing, faxing, word processing, spreadsheet data entry, cashier, in-house special software operation, office machine operation, and patient or insurance company communications.
Receptionist 2007-2008
Tri-State Nephrology Associates, P.S.C.
432 16th Street
Suite B
Ashland, KY 41101
I was in charge of all front office needs including phone communications, fax transmissions, messaging systems, appointment scheduling, taking patient payments, entering patient demographics, scanning medical record materials, chart preparation, filing and confirming or updating insurance information.
Account Manager 2005-2007
Peoples Bank / Putnam Agency
1999 Winchester Avenue
Ashland, KY 41101
I was primarily responsible for all secretarial duties for the executive vice president. Mainly, data entry approved by them was delegated to me for computer entry. I handled direct client questions regarding specifics of contractual policy for insurance and banking. I acquired and processed new policies or renewals.
Operations Clerk 2004-2005
Classic Bank
344 17th Street
Ashland, KY 41102
I balanced daily reports for bookkeeping and accounting processes, tallied daily teller workloads, closed out mortgages and processed commercial and installment loans. I was the website mistress for all communications and internet applications as the account username and password administrator.
Receptionist 2003-2004
Ashland Bellefonte Cancer Center
122 St. Christopher Drive
Ashland, KY 41101
I provided critical services for the efficient and profitable operation of this physician’s office. My duties included meeting and greeting patients, answering multiline telephones, scheduling appointments for examinations, diagnostic processes, consultations and surgeries and transmitted consultation reports to and from the office. I often discussed with patients the necessities to fill out on charting forms upon their arrival. I am attentive to patients regarding the direct reason for their visit as well as their HIPPA rights and further interests. It was my daily chore to create a positive image by responding professionally to all patients, staff and other customers. I entered patient demographics, completed pre-charting records and pre-certified patients through communications directly with their insurance company. A specific skill-set for this medical experience is provided below for convenience.
HIPPA regulations
ICD-9 Code Locator
CPT Code Locator
Medical Terminology
Billing Procedures
Processing Claims
Claim Adjudications
Demographics
Filing
Posting Charges
Posting Payments
Insurance Verifications
Follow-up Calls
Referral Communications
Medical Records
Electronic Record Databases
Facsimile
Filing
Mail Processing
Appt. Setter
Multi-Line Phones
Customer Service Representative 1999-2003
Applied Card Systems
St Christopher Drive
Ashland, KY 41101
Out of Business
Provided customer service to customers regarding their bank card, processed payments.
Teller 1991-1999
First & Peoples Bank
1001 Diederich Blvd
Russell, KY 41101
I mentored associates, ordered cash to replenish main volt and associated ATM machines, assist customers with daily banking needs, and order supplies for the branch.
VI. References
1.LuAnn Moore City National Bank
Branch Manager C: 606-***-****
2.Lloyd McGuffin Cabell Midland High School
Principal W: 304-***-****
3.Michael S. Gossman, M.S., DABR KDMC / Tri-State Regional Cancer Center
Chief Medical Physicist W: 606-***-****
C: 606-***-****
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