Sales Project Manager

Derek Thornton

Apex, NC *****

www.linkedin.com/in/derekthorntonnc

acvln7@r.postjobfree.com 919-***-****

Performance-Driven Project Manager

Wireless Communications Operational Specialist Managing and Delivering Customer Support Initiatives

Skilled at logistics and process improvement. Recognized expertise with iOS and Android devices and specifications. Proven experience in streamlining and launching successful initiatives. Highly effective communicator with strong troubleshooting and project management skills.

Areas of expertise include:

Microsoft Project

Microsoft Office Suite

Salesforce.com

Microsoft SharePoint

Inventory Management

SAP Business Objects

Microsoft Visio

Oracle Reports

Professional Experience

SPRINT, Durham, NC 2003 to 2016

Project Manager 2014 to 2016

Worked on enterprise operations teams handling projects for tools and processes assisting sales and streamlining processes. Navigated across multiple channels and teams ensuring proper rollout of new initiatives. Implemented and communicated new operational process through company-wide alerts and articles.

Improved usage of device buyback program 15% by promoting company-certified pre-owned (CPO) program. Re-launched program to business sales generating awareness. Improved CPO portfolio by adding high-demand business-centric devices.

Increased acceptance of company demo program for business sales. Partnered with demo program manager making sure all business representatives were issued latest devices with current technology.

Cut losses $400K annually. Created reporting and tracking process accounting for lost/stolen demo devices resulting in better accounting. Enabled demo team to recoup device costs replenishing inventory. Resulted in reducing lost/stolen devices by 25% and also helped recoup $100K annually.

Streamlined work flow process by creating new approach and database recording all employees project work.

Sales Operations Specialist Team Lead Logistics 2007 to 2014

Served as primary point-of-contact (POC) for business-direct channel logistics and post-order support. Supervised team members and provided constructive feedback based on service level agreements (SLAs).

Achieved 100% SLA and 99% customer complete satisfaction for logistics team.

Ensured all new tasks were assigned and acknowledged within 2 hours of receipt while providing complete satisfaction of 99%.

Bridged gap for key customers. Created process reserving inventory in approved situations such as constrained supply or business-centric device going end of life (EOL) without direct replacement. This provided key customers continued use of essential devices longer to bridge the gap in finding a replacement device.

Identified as key person in iDen Network sun setting. Provided invaluable input regarding iDen device specifics as well as methods to restrict orders properly creating process for approved customer where iDen was essential to operation.

Saved company $250K annually by revising antiquated manual-order process for EOL devices. Streamlined process allowing systematic ordering while maintaining systems for non-EOL devices.

Expedited intrinsically safe devices supporting BP oil spill workers during cleanup.

Reduced unneeded delay of certain orders. Worked with fraud department to have all company-owned sales office addresses removed from the “hold” list to allow allowing orders to ship as normal.

Forecasted inventory needs for the direct business channel. Consistently ranked in top 3 of 10 channels. Results based on success rate and business indirect channel was added to my responsibilities.

prior experience

NEXTEL (Merged with Sprint 2005), Cary, NC 2004-2007

Sales Operations Support Specialist

Worked on a myriad of Sales Support aspects including multi-market order entry, Request For Pricing / Request For Information (RFP / RFI) responses, In-Building solutions for coverage concerns, Account assignment, Rate-Plan Analysis (RPA), Ad hoc reporting via Business Objects.

Consistently achieved order accuracy of 98%.

Met SLA guidelines of 2-hour response time 100%.

Assigned high visibility project for Black and Decker to ensure customer needs met regarding both order accuracy and expeditious order entry.

Education

Certificate: Project Management, UNC Charlotte, Charlotte, NC, 2008

Principals of Project Management

Project Schedule Development and Control

Estimating and Cost Management

Project Quality Management

Leadership and Communication Skills for Project Managers

Project Risk Management

Certifications: Microsoft and CompTIA, 2013

My Computer Career

98-349 Windows Operating System Fundamentals

98-367 Security Fundamentals

98-365 Server Administration Fundamentals

98-366 Networking Fundamentals

CompTIA A+ Certification

CompTIA Net+ Certification

Working to obtain CCNA 2014

My Computer Career

ICND1

ICND2

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