Kim Ketterer

**** ****** ** *** ** Whitehall, PA 18052

acvlj8@r.postjobfree.com • Cellular 570-***-****

EXPERIENCE F ebruary 2010 – May 2016

Coordinator – P ride Center L ehigh University Bethlehem, PA

• Maintained department budget and reconciled department credit cards.

• Processed payment transfers, university check requests, and department payments.

• Made arrangements for students and staff for conferences/department sponsored trips.

• Used graphic design background on a variety of projects for both LGBTQIA Services and the Women’s Center.

• Ordered and created artwork for promotional materials including giveaway items, t shirts, brochures, and posters.

August 2012 – October 2013

Interim Director – LGBTQIA Services L ehigh University Bethlehem, PA

• Maintained and created programming for the LGBTQIA Community and broader Lehigh Community.

• Managed budget, budget reports, and all aspects of budget decisions for department. November 2008 – January 2016

ER Receptionist – V alley Central Emergency Veterinary Hospital W hitehall, PA

• Answered multi lined phone system, relayed information to staff and doctors.

• Checked in clients, maintained order of documents, and kept reception area organized.

• Provided excellent customer service in a fast paced and highly emotional environment. February 2009 April 2009

Temporary Duplication Staff Northampton Community College

• Assisted clients with orders and estimates.

• Worked with B/W and color printers, wide format printer, laminators, punching and binding equipment, networked copiers, mounting, industrial paper cutters, folding machines, shrink wrapping, padding, NCR(carbonless)forms, and desktop publishing software.

O ctober 2005 – December 2007

Sr. H ospital Installation Coordinator – B anfield The Pet H ospital. Portland, OR

• Traveled nationwide to prepare hospitals for grand opening.

• Coordinated facilities repairs, IT repairs, and inventory replacements. Office Manager – Banfield The Pet H ospital. Salem, MA

• Scheduled staff, hired staff, and processed new hire paperwork.

• Handled complaints, resolved billing disputes, reconciled refunds,and processed deposits

• Ordered office and medical supplies, counted inventory quarterly, maintained proper stock levels.

• Designed reports, and reviewed and made changes to staff and management strategy based on monthly revenue reports

EDUCATION

2004 B.S. Media Communications and Graphic Design East Stroudsburg University SKILLS AND PROGRAMS

S kill set P hoto manipulation and restoration, Logo creation, D esktop publishing, newspaper layout, photography, video production and editing, audio engineering, broadcast graphics, web design, 3 D animation, PC and MAC user. P rograms P hotoshop, Illustrator, After Effects, Premiere, Protools, Quark, InDesign, Lightwave 3 D, Adobe Creative Suite, Microsoft Office Suite. O ffice Equipment / Copy Center Techniques – High Speed Color and B/W Copiers, Networked Copiers, P unching and Binding equipment, Wide format Color and B/W printers, Wide format and standard size Laminators, Mounting, Industrial paper cutters, Folding Machines, Shrink Wrapping, Padding and NCR.

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