RESUME

PERSONAL PARTICULAR

Name MOHAMAD NOORNAIM BIN YEOP RAZALI

Address 3A, 8th Floor, Block A,V12 SOVO Menara Suria Jalan Subang Mas, Taman Subang Mas

*****, ****** ****

Selangor

Gender Male

Nationality Malaysian

Birthday 11 July 1990

Status Married

Phone (mobile) 016-******* / 03 51037229

Email acvlh7@r.postjobfree.com

PROFILE

My objective is to obtain a position in which my organizational abilities, strong numerate and interpersonal skills, academic qualification and work experience will be utilized to best benefit to the organization.

ACADEMIC BACKGROUND

January 2005 to Sijil Pelajaran Malaysia (SPM)

December 2007 Sekolah Menengah Teknik Gerik, Perak RELEVANT SKILLS

Spoken Language Proficient in Malay and English

Written Language Proficient in Malay and English

Computer Skills Microsoft Office – Words, Excel, PowerPoint, Outlook, Open Office WORKING EXPERIENCE

May 2010 to Sport Assistant

November 2010 Clearwater Sanctuary Golf Resort, Batu Gajah Perak

• Reception front desk and pick up call from people that want to know any info or help.

• Learn to serve people courteously and the appropriate way communicate with customer.

• As an archery and fishing instructor.

November 2010 to Personal Loan Advisor

August 2011 CIMB Bank Greentown, Ipoh Perak

• Sell loan product to government servant.

• Learn how to attract people in order to increase the sale.

• Find people that want to make a loan (give flyer/brochure, telemarketing, referral friend, send email, blitz and road show).

• Promote our product to be the best in market.

November 2011 to Sales Executive

September 2012 Easy RHB Bank, Sri Iskandar Perak

• Sell 5 product (Personal Loan, ASB Loan, Debit Card, Insurance Life and Insurance PA).

• Trained by RHB at RHB Training Centre.

• Do marketing for our kiosk to attract customer to come at our kiosk to increase our team sales.

November 2013 to Customer Services Professional (Technical) January 2015 Vads Berhad, Telekom Malaysia, Taman Tun Dr Ismail, Kuala Lumpur

• Handling inbound calls from customer.

• Understand the customer needs, identifying and providing solutions to customer.

• Assist customer to make a report for technical issues using Siebel, Juris system.

• Troubleshoot the customer’s problem with the instruction given.

• Keep all the call record and log report in correct manner. April 2015 to Customer Service Executives

March 2016 RedONE Network, Puchong Selangor

• Handling inbound calls from customer and partner.

• Handling all inbound calls (billing,technical,product)

• Understand the customer/partner needs, identifying and providing solutions to customer.

• Assist customer/partner based on their issue with professional ethic.

• Assist partner to clear case base on report partner created from system.

• Keep all the call record and log report in correct manner. REFEREES

Mr. Azhar Abd Mutalib

Assistance Sales Manager

Easy RHB Bank

012-*******

Mr. Sucipto Supan

Team Leader TM100 (Technical)

012-*******

Mr. Taufik Mahadi

Team Leader

RedONE Network

011********

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