Case Manager / Administrative
Resume:
Sandra L. Wallace
Donalsonville, GA 39845
Cell: 229-***-****
**********@*****.***
OBJECTIVE
A career in the Administrative Field which provides opportunities to advance my knowledge and experience
EDUCATION
Troy University – Troy Alabama 2009-2012
Major: BS in Criminal Justice
Minor: Sociology with emphasis on Counseling
Including but not limited to Domestic Violence, Sexual Assault, Homicide and Terrorism
Knowledge and Skills placed on Grant work for Victim Academy included but not limited to modifying power point presentations and formatting research submitted on specific topics
CERTIFICATIONS
Core Competency Training for Victim Advocate for Domestic Violence for State of Florida
Core Competency Training for Victim Advocate for Sexual Assault for State of Florida
Relocation Specialist for Victim Compensation for the State of Florida
Facilitator for Escambia County Sheriff Department WRAP Program for Inmates with Domestic Violence Cases
Facilitator for Women’s Educational Programs for Domestic Violence and Parenting Programs
Notary for Montgomery County Maryland
SUMMARY OF QUALIFICATIONS
Twenty years successful experience in executive level office administrative support
Proficient knowledge of financial statements, accounts receivables, accounts payables, credit and collections
Extensive practical hands-on experience with MS Office Excel, Word, PowerPoint, Access, Peachtree, QuickBooks, Lotus 1-2-3 and ALICE Program
Enthusiastic about developing good relations with clients
Effective working alone or as a cooperative team member
Motivated, efficient, accurate, and detail-oriented
PROFESSIONAL EXPERIENCE
Medical Management and Rehabilitation Services (MMARS) May 2015 to June 2016
Support Planner / Case Manager
Process requests for services by obtaining necessary assessments, conducting intakes, completing social histories, and determining consumers eligible for services. Advocate and/or assist consumers in receiving services which were identified in the planning process. Assist individuals, their families and guardians in maximizing their abilities for self-direction, by enabling them and empowering them to the greatest extent possible. Coordinate the implementation and monitoring of the plans. Mediate conflicts between providers, parents, consumers, and/or the agency relative to the identified needs of the consumer. Complete required written reports and paper work. Initiate and complete the termination and transfer of an individual when services are no longer required or desired. Assist in coordinating community resources identified for the consumer, family members and/or providers. Participate in professional development opportunities.
Montgomery County DHHS August 2014 to May 2015
Contractor with Athena Consulting
Support Planner / Case Manager
Process requests for services by obtaining necessary assessments, conducting intakes, completing social histories, and determining consumers eligible for services. Advocate and/or assist consumers in receiving services which were identified in the planning process. Assist individuals, their families and guardians in maximizing their abilities for self-direction, by enabling them and empowering them to the greatest extent possible. Coordinate the implementation and monitoring of the plans. Mediate conflicts between providers, parents, consumers, and/or the agency relative to the identified needs of the consumer. Complete required written reports and paper work. Initiate and complete the termination and transfer of an individual when services are no longer required or desired. Assist in coordinating community resources identified for the consumer, family members and/or providers. Participate in professional development opportunities.
Reason for leaving: Budget cuts on contractors positions
Foundations Care Management April 2014 to June 2014
Support Planner/Case Manager
Process requests for services by obtaining necessary assessments, conducting intakes, completing social histories, and determining consumers eligible for services. Advocate and/or assist consumers in receiving services which were identified in the planning process. Assist individuals, their families and guardians in maximizing their abilities for self-direction, by enabling them and empowering them to the greatest extent possible. Coordinate the implementation and monitoring of the plans. Mediate conflicts between providers, parents, consumers, and/or the agency relative to the identified needs of the consumer. Complete required written reports and paper work. Initiate and complete the termination and transfer of an individual when services are no longer required or desired. Assist in coordinating community resources identified for the consumer, family members and/or providers. Participate in professional development opportunities.
Reason for leaving – Offered a contractor position with the County
Hiring Incentives, Inc July 2013 to Feb 2014 Account Representative Assisted the Unemployment Division and Vice President of Operations with monthly reports. My job consisted of picking up the mail daily from the Post Office, open it and give to each person that handles each document. Daily calls had to be made to facilities in order to process unemployment claims in a timely manner and attend unemployment hearings. Several calls needed to be placed each week with State Unemployment Offices to find out the determination of the applicant and the benefit charges for our clients for monthly reports. Reason for leaving – Personal (FORMER TBT ENTERPRISES)
Gulf Coast Express Jan 2013 to June 2013 Account Representative Arrived at work Monday thru Friday 5am-2am. Scheduled deliveries for incoming freight. Placed returns on the truck to be shipped backed to the warehouse. Make sure products were assembled per instructions. Reason for leaving: Relocated in June to Maryland.
Gulf Coast Express Sept 2012 to Jan 2013 Account Rep (temp position – Kelly Services) Arrived at work Monday thru Friday 5am-2am. Scheduled deliveries for incoming freight. Placed returns on the truck to be shipped backed to the warehouse. Make sure products were assembled per instructions.
ThyssenKrupp Elevator May 2012 to August 2012 Office Manager (temp position – Kelly Services) Assisted Branch Manager, Service Manager and Construction Manager as daily operations. Dispatched calls to mechanics for problems on elevators for client, collected on outstanding invoices as well as invoiced clients for repair orders as well as billed for time that mechanics were on jobs with AS400 and FMS. Inputted data for Payroll on a weekly basis. Ordered parts for mechanics from different vendors. Authorized billing and sent into Corporate for payment. Reason for leaving: Temporary position
FavorHouse of Northwest Florida, Inc. December 2010 to May 2012 Outreach Counselor/Victim Advocate Assessments and Intakes for Victims of Domestic Violence/Sexual Assault which involves obtaining detailed paperwork along with Release of Information for Caseworks with Family First Network and Department of Children and Family. Referrals to different programs such as Women’s Educational Class, Domestic Violence, Substance Abuse, Parenting Classes and Support Groups. Attend court hearings for Perpetrators 1st appearance, Domestic Violence Injunctions, Dependency Hearings, Plea Date, Docket Day and Jury Trials. Submit Relocation Paperwork for Victims in order to receive assistance from the State to relocate to a different location for Safety. Supply Shelter with information to assist Victims. Work with Attorney’s in order to better serve Participates in Legal Proceedings. Taught 12 week/6 week Program for Domestic Violence to Female Inmates. Reason for leaving: Personal
Croom Aviation – Part-Time July 2009 to Nov. 2009
Donalsonville, GA
Secretary
Received and routed incoming calls to appropriate departments. Responsible for creating, managing and sending invoices to customers. Post checks to appropriate accounts and make bank deposits. Key in time and expenses for employees. Respond to email for office. Order all office supplies. Help organize and maintain office area.
Reason for leaving: Relocated for school
Parallax, Inc. Oct. 2008 to June 2009
Assistant to Business Operations
Germantown, Maryland
Maintain Employee Listing and Monthly Planner for management team. Collect data from managers to give summary to Vice President of Business Operations for Bi-Weekly Report. Open all mail and forward to the appropriate person at Corporate. Schedule conference calls with Management team. Maintain office supplies and ordering for office. Submit Expense Reports with receipts to Accounts Payable for processing. Organize and maintain filing system. Answer telephone system and transfer all necessary calls to the appropriate person. Obtain approval on invoices and submit to Accounts Payable by email and mailing originals.
Reason for Leaving: Relocated to Georgia
Law Office of J. Patrick May Oct. 2007 to Oct. 2008
Executive Administrative Assistant
Rockville, Maryland
Maintained communication with clients over telephone and email, in reference to pending legal cases and court appearances. Filing of various legal documents with courts as needed. Utilized QuickBooks to handle the billing and invoicing to clients. Perform various other general office related duties as required.
Reason for leaving: Offered position with another company that had a benefit/insurance package
Structure Realty, LLC Oct. 2007 to Oct. 2008
Executive Administrative Assistant
Rockville, Maryland
Responsible for communication with clients, contractors, brokers, agents, etc., over telephone and email in reference to inquires regarding properties. Mange the accounts receivable and accounts payable. Marketing properties using various means including creating listings on different website and local newspapers. Perform various other general office related duties as required.
Reason for leaving: Offered position with another company that had a benefit/insurance package
Mercury Associates, Inc. Dec. 2006 to July 2007
Executive Administrative Assistant to the President
Gaithersburg, Maryland
Received and routed incoming calls for both the president and office manager. Responsible for creating, managing and sending invoices to clients. Post checks to appropriate accounts and make bank deposits. Help prepare proposals so future clients. Assist in making travel arrangements. Key in time and expenses for employees and associates. Respond to email for office. Order all office supplies. Help organize meetings for company. Schedule conference calls.
Reason for Leaving: Position was eliminated due to budget cuts
TBT Enterprises, Inc. July 2000 to June 2006
Reporting Analyst\Corporate Collections\Manager of Client Reporting
Gaithersburg, Maryland
Establish monthly reports to advise corporate clients of the maximum credit potential with minimum client cost. Continually maintained a professional relationship with regional/divisional managers in order to provide training to management at facilities to maximize tax credit potential and startup of facilities. Updated Power of Attorneys to achieve tax credit certifications. Collected accounts receivable for clients.
Reason for leaving: Company was sold
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