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Customer Service Technician

Location:
Hopkinsville, KY
Posted:
July 07, 2016

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Resume:

Sharon Edmonds Blaine

*** ********* **** *****

Hopkinsville, Kentucky 42240

acvlg4@r.postjobfree.com

270-***-****

Objective

To find a challenging position in which to use my technical and educational background and training.

Summary

Skilled in various areas of laboratory and quality control techniques. Experienced as a Pharmacy Technician. Possess a working knowledge of MS Word and other computer software. Have excellent interpersonal skills, able to work with limited supervision and very dependable. Past employers will speak highly of my ability to perform.

Education

Associates of Science, Draughons Junior College, Clarksville, TN August 2005 (specializing in Pharmacy Technology

Attended Hopkinsville Community College 39 credit hours and Austin Peay State University 96credit hours now attending Murray State University graduating May 2017 Bachelors in Social Work (BSW)

Experience

Customer Service Representative May 2016 – Present

Teletech

4000 Ft Campbell Blvd

Hopkinsville, KY 42240

Rhonda - 270-***-****

Answer incoming calls for USAA banking/depositing services

Church Secretary August 2013 – Present

Boiling Spring Missionary Baptist Church (various hours)

900 Tiny Town Road

Clarksville, TN 37042

Pastor Mark Walker – Supervisor 931-***-****)

Take care of all correspondence needed

Keep membership, birth and/or death records

Keep minutes of all church meetings

Any other duties as assigned by Pastor and/or Trustees

3H Hotel Group December 2015 – May 2016

LaQuinta Inns & Suites

345 Griffin Bell Dr

Hopkinsville, KY 42240

Nathan Allen 270-***-****

Breakfast Hostess – set up, cooked and served breakfast

Houseman-cleaned facility public bathroom, hallways, laundry, gym, lobby, grounds and pool areas.

Clean guest rooms.

Lab Technician September 2014 – February 2016

PTC Seamless

Closed

Set up Lab

Order lab equipment

Write work instructions

Test in process and outgoing materials

Lab Technician January 2011- February2014

Ebonite International (40 hours weekly 6am to 3pm)

1813 W 7th Street

Hopkinsville, KY 42240

270-***-****

Kathy Bivins 270-***-****)

Develop and implement new product

Support production lines

Test incoming core material

Any other duty assigned

Respite Care Provider December 2012 – January 2014

Nia Association (various hours set by client)

375 Dover Road

Clarksville, TN 37042

931-***-****

Gwen Stevens - Supervisor

Provide care, assistance and/or entertainment to developmentally handicapped individuals

Provide free time for parents

Quality Team Leader/ Inspector/ Production Worker October 2006 – November 2010 TGASK (40 plus hours weekly varying hours)

501 Frank Yost Lane

Hopkinsville, KY42240

Larry Nissen/ Carolyn Floyd – Supervisor 270-***-****)

In charge of Quality personnel and daily work assignments

Train inspectors

Maintain communication between Quality, Production and Shipping

Inspect and gage weather stripping

Insure shipping requirements are met

Any other duty assigned

Call Center Representative February 2006 – April 2007

Wilkerson/Thoroughbred Associates (30 – 40 hours)

Closed

Hopkinsville. KY

Answer incoming calls for special project

Conduct surveys for clients

Certified Pharmacy Technician October 2005- December 2006

Walgreens Pharmacy (20-30 hours weekly varying hours)

2509 Ft Campbell Blvd

Hopkinsville, KY 42240

Jennifer Finn 270-***-****)

Receive, input, fill and sell prescriptions

Stock and order medicines and supplies

Contact doctor’s office and/or insurance companies on patients behalf

Limited compounding

Field Representative (hours vary) December 2004 – February 2008

US Dept. of Commerce November 2009 – December 2009

Bureau of the Census Field Division April 2015 – September 2015

Charlotte, NC 572814

Conduct census interview on assigned homes

Transmit confidential information into office

Assist in setting up of regional 2010 Census Office

Defect Analyst/Lab Technician/ Team Leader August 1982-April 2004

Venture Industries (40 plus hours weekly 5am to 1:30pm)

Closed

Mary Hightower 270-***-****)

Test incoming, in process and final product along water and sewerage

Analyze defects

Maintain, clean, order and calibrate test equipment

Administer, document and report color test

Troubleshoot any issues in RRIM, Paint or assembly area

Assure all paperwork up to date per QS and ISO requirements

Write work instructions

Sales Clerk/ Stocker September, 2004 – July, 2006

Dollar General Store (20 plus hours weekly afternoon hours)

Brickyard Plaza

Hopkinsville, KY 42240

270-***-****

Russell Dunn

Assist customers as needed

Ring up and bag customer purchases

Stock shelves

Clean store



Contact this candidate