Information Technology Customer Service

PROFESSIONAL SKILLS

ICD-**-CM, ICD-**-PCS, & CPT Coding

Health Information Flow

HIPAA Rules Regulations

AHIMA Standards & Ethics

Microsoft Office Suite

Statistics

Data Analysis

System Development Life Cycle

Meaningful Use Knowledge

Revenue Cycle

Anatomy & Physiology

Medical Terminology

JCAHO Accreditation

Health Information IT

EDUCATION

Associate Degree - Health Information Technology May 2016

Chippewa Valley Technical College – Eau Claire, WI GPA 3.83

CREDENTIAL

Registered Health Information Technician (RHIT) June 2016

HEALTH INFORMATION TECHNOLOGY EXPERIENCE

Oakwood Villa – Altoona, WI March – April 2016

Professional Practice – Health Information Technology Intern

Entered resident readmission diagnoses codes to current list for revenue purposes

Electronically entered medications and allergies to admission records (Point-Click-Care)

Created new resident records and closed resident records after discharge

Attended morning standup meeting to discuss patient issues and/or updates

Syverson Lutheran Home – Eau Claire, WI October 2015

Professional Practice – Health Information Technology Intern

Coded resident diagnoses

Observed various processes that take place in an HIM department such as: creating new resident charts, processing release of information requests, and sending out diagnoses reports for signatures

Attended morning meetings to discuss patient issues and/or updates

EXPERIENCE

Hutchinson Technology Incorporated – Eau Claire, WI April 1998 – May 2014

Quality Desk / Visual Specialist / Quality Auditor / Quality Auditor (NSI & FWI)

Communicated audit results to Engineers, Technicians, and Leads to assist in achieving product excellence

Utilized various computer software to enter audit results, track orders that were processed, and create end of day reports

Created charts and graphs for various result reporting

Utilized Microsoft Excel and Word on a daily basis

Completed random product audits to ensure high quality of computer parts

As visual specialist, assisted general auditors in detecting class A and class B defects to prevent product failure

OTHER EXPERIENCE

Reception, multi-line telephone, customer service, records retention, accounts receivable clerk, data entry, and performance of general office duties, including operating office equipment, at an insurance company and a large corporate office.

AWARDS, MEMBERSHIPS & COMMUNITY INVOLVEMENT

Recipient of Eleanor M. And Lyle D. Houlder Memorial Endowment Scholarship 2015

Recipient of Coy Hobbs Memorial Endowment Scholarship 2016

AHIMA Member 2015 – Present

Member, CVTC Health Information Technology Club 2015 – 2016

Volunteer, Syverson Lutheran Home – Eau Claire, WI December 2015 – January 2016

Interacted with residents and assisted them with various activities

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