Allen Hagar

661-***-**** acvl4x@r.postjobfree.com Stevenson Ranch, CA

Profile

Delivered impressive, proven results in an extensive career with various Disney IT entities, over a period of more than 12 years. In addition, served in several, varied, contract assignments. Strong and decisive leadership skills have been required with the ability to make executive-level decisions, while adapting to changing business requirements and complex organizational needs.

Education

California State University Northridge – Northridge, CA

oB.S., Business Administration; MIS Concentration

ITIL Foundation Certification (v3); 2011

PMP Certificate; (Preparation for exam in progress)

oCompleted 40 hours of PMI course work required for PMP Certification Exam

Skills Snapshot

ITIL Service Management

Change Management

Complete Lifecycle Technical Project Mgmt

Executive Level Data Analysis & Reporting

Financial Analysis & Reporting

Communication, Tracking and Resolution of Issues

Meeting Facilitation, Reporting and Tracking

Advanced proficiency in Visio

Expert in all MS Office Apps

Process, Policy, & Procedure Documentation

Creation and Delivery of Effective Presentations

Professional Experience

Entertainment Partners (Contract): Jun 2015 – May 2016

Sr. Business Systems Analyst

Description:

Supporting IT Operations in an ITIL Service Management shop, driving multiple Infrastructure-related initiatives.

Delivered/supported solutions for several IT initiatives, such as:

oManaging an upgrade of the VDI environment; migrating waves of local and offshore users to a new VDI, scheduling, managing resources, and reporting to Executives

oProvisioning, and implementation of new VMware HA machines/clusters

oRequirements gathering, creation of Scorecard, product evaluation, documentation, and execution of new Production and DR NetApp/NetBackup storage solutions

oPlanning and execution for the migration of all recently acquired (EASE) applications into the Entertainment Partners data centers; complete data center migration

oCreating documentation and process flows for several internal processes

oProviding planning support for a DB2 cutover for the critical Payroll system

oAssisting in driving several Network Infrastructure improvement projects

oManaging vendors’ Proof of Concept (POC) efforts, from Discovery through execution of POC, product evaluation, and eventual Company-wide implementation

oCreating project plans, importing them into HP PPM, and managing the project plan in the tool, and all other project documentation through Project Closing

oScheduling and facilitating project meetings; Meeting Minutes and Action Items

Sony Pictures Entertainment (Contract): Feb 2015 – Mar 2015

Sr. Business Analyst

Description:

Extremely critical, short-term, role created to drive the various efforts to generate documentation for many previous and new IT processes, required to help the Company recover from recent security breaches.

Worked with several Business and IT groups (Change Management, Info Security, ADM, EIS, Governance, etc.) to define and document 16 distinct processes

Created complicated process flows with Visio, as well as Request Forms to be integrated into ServiceNow, and other types of targeted documentation

Pending restoration of Apps to the Production environment was dependent on this process development, and these newly created processes were essential to rebuild an entirely new infrastructure

Vital Business clients (Film & TV, Digital Services, Music, etc.) required new processes to access crucial services, such as Third Party Vendor (SaaS) applications, a Company AppStore, SharePoint, and File Share services

Collaborated with all levels, SVP through consultant/contractor to elicit information

Farmers Insurance, Inc. (Contract): Apr 2014 – Oct 2014

Project Manager

Description:

Served as Project Manager for the Digital Marketing group, managing several software development efforts through the SDLC.

Managed a critical project for developing a Customer facing application, which was previously outsourced to an external vendor, and integrate it into the Salesforce.com platform, creating new internal workflows and Customer related processes

Managed all project-level tasks; communication, planning, scheduling, and tracking

Responsible for developing and maintaining all required project documentation

Incorporated enhanced marketing tools and techniques for Business Intelligence and Analytics (Google Tag Management) Groups

Worked cross-functionally with departments: Marketing, Salesforce.com, Personal Lines, Customer Self-Service Group and Mobile Group

Warner Bros, Inc. (Contract): Nov 2013 – Mar 2014

Sr. Business Analyst

Description:

Managed special projects for the Enterprise Service Management Program, in conjunction with the WB Corporate Application Services PMO.

Surveyed multiple existing reports and delivered user documentation for the creation, distribution, and publication of these Corporate-critical reports

Inventoried entire portfolio of applications; RFP for a company-wide service proposal

Executive analysis and reporting for service management cost distribution amongst users

Created model, aligning budget with all upcoming SW spend, setting payment schedule

Assumed reporting duties for department, allowing Director to focus on other priorities

PennyMac LLC (Contract): Apr 2013 – May 2013

IT Operations Analyst

Description:

Brought into this new role to implement the ITIL Problem Management module within the ServiceNow platform. Soon after joining, leadership decided to put the project on hold.

The Walt Disney Company: Oct 2000 – Jun 2009 and Apr 2011 – Apr 2013

Project Manager – DTSS-DCP; Apr 2011 – Apr 2013

Description:

Served as Project Manager for the Application, Architecture, & Performance Management group. Worked with several Disney and vendor groups at the program (and project) level, supporting architectural needs for multiple Disney Consumer Products (DCP) applications.

PM for multiple technical projects throughout the respective project lifecycles, initiation through maintenance; effectively communicating status to all levels

Extensive experience with Visio; data and process flow diagrams with linked, ‘swim lane’ documentation; data and process definitions and supporting information; use of diagrams to define current processes and scope potential improvements/solutions

Implemented the Clarity PPM (SaaS) tool; Scrum Master & Clarity Administrator

Documented existing processes for SAN and NAS storage requests; streamlined the entire process and published procedures; setting new SLA goals for our team

Represented the interest of DCP Licensing, by serving as PM for several initiatives rolled out at the Enterprise level; ensuring that all were completed on, or ahead of, schedule

Maintained licensing and software requirements for several infrastructure applications

Developed excellent customer relationships, contractor through executive level

The Walt Disney Company

Sr. Project Analyst – Enterprise IT PMO; Aug 2004 – Jun 2009

Description:

Primary role was management of the Project Authorization Request (PAR) Process for EIT and Corporate IT. Lead the move to improve, streamline, document, and implement multiple processes and policies throughout the PMO organization and overall Corporation. PMO departmental management responsibilities over several years with review and approval of over $200MM/yr of IT projects from every Segment of the Company.

Integral member of PMO staff for Corporate and EIT, supporting multiple projects, reprioritizing resources as dynamics shifted, while not losing sight of the big picture

Lead the move to improve, streamline, document, and implement multiple processes and policies throughout the PMO organization and overall Corporation

Executive level (CIO) data and metrics analysis, reporting, and PowerPoint presentation duties with strong communications skills to all levels of employee base

Organized and facilitated weekly status meetings for Project Teams, Stakeholders, and Executives, tracking and communicating status to all

The Walt Disney Company

Systems Administrator/Analyst – Corporate IT; Oct 2000 – Aug 2004

Description:

Key member of team administering over 1000 UNIX and Windows servers for all Segments of the Company, provide crucial 24/7 ITSM Production Support, ensuring critical uninterrupted operation. Administration of a wide variety of applications; implementations, maintenance; databases, optimization, and upgrades including Oracle, SAP, and Sybase.

Worked with Project Teams on the build and implementation of Unix and Windows servers; developing and installing architecture as specified.

Well versed in reviewing Business Continuity Plans, RPO, RTO; administered, scheduled, and supported critical backups and restoration of all Customer data

Investigated and repaired any hardware or software problems or escalated to, and worked with vendor representatives to address issues.

Managed thousands of Service Requests and Change Requests through the years

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